Suresh J
Bangalore
Summary
Accomplished in driving operational excellence and vendor management, delivering seamless event execution, and maintaining high standards of service quality at PayPal India Pvt. Ltd. Ambitious Executive successful at setting policies, improving performance, and updating processes. Looking to apply knowledge and expertise to contribute to business sustainability and growth. Pursuing challenging new position at a growing organization.
Overview
8
8
years of professional experience
Work History
Senior Facilities Executive – Duty Manager
PayPal India Pvt Ltd
05.2024 - Current
- Conducted regular inspections of office spaces to ensure optimal cleanliness and hygiene standards.
- Briefed the ground team daily on observations from previous days, incorporating feedback from employees and clients gathered through various channels.
- Ensured timely and effective responses to employee queries, adhering to established Service Level Agreements (SLAs).
- Oversaw pantry operations, guaranteeing timely refills and consistent availability of supplies while maintaining high standards of hygiene and cleanliness.
- Proactively managed and replenished breakout area amenities to enhance employee comfort and satisfaction.
- Primarily focused on café operations, including the planning and implementation of weekly menus and ensuring smooth service delivery.
- Organized and facilitated food tasting sessions to gather employee feedback and inform menu decisions.
- Efficiently managed catering requests from employees for meetings and events.
- Accurately processed event billing and reconciled monthly staff salary reimbursements related to facilities.
- Successfully organized and managed transport services for over 3000 users during major events, achieving a record of zero incidents.
- Played a key frontline role during the COVID-19 pandemic, supporting smooth business operations by delivering over 10,000 assets and 6,000+ oximeters to employees within Bangalore using in-house cabs and to outstation employees via courier.
- Organized and provided comprehensive support in arranging catering for major VP visits and the annual day, including office decorations, with a zero-incident record of missed events.
Senior Transport Executive – Shift Lead
PayPal India Pvt Ltd
05.2018 - 09.2024
- Spearheaded employee transport operations independently across shifts, ensuring timely and efficient pickups and drops.
- Managed Helpdesk operations, resolving employee transport-related queries effectively.
- Oversaw Escort management, ensuring the safety and security of employees.
- Cultivated and maintained strong relationships with transport vendors, monitoring their performance against agreed-upon service levels.
- Administered Rent a car services for employee needs.
- Conducted regular weekly meetings with vendors to review performance and address operational issues.
- Played a key role in the implementation and utilization of the ETMS transport application.
- Efficiently managed vehicle bookings for Guests and VIPs for airport, hotel, and office transfers, ensuring high-priority tracking and timely execution.
- Maintained proactive communication with business stakeholders to understand their transport requirements and deliver tailored solutions.
- Conducted daily inspections to ensure strict vehicle compliance with safety regulations.
- Generated and disseminated comprehensive daily transport reports, including On-Time Arrival (OTA), On-Time Departure (OTD) & Daily Trip Report (DTR), Occupancy, and No-shows.
- Prepared and presented monthly summary reports on vendor performance, employee utilization, and vehicle utilization, providing valuable insights for decision-making.
Transport Executive
Siemens
12.2016 - 05.2018
- Developed and managed employee transportation schedules, planning efficient daily pickup and drop-off routes.
- Effectively deployed transportation routes and vendors to meet employee needs.
- Monitored and tracked all employee logins to ensure adherence to Service Level Agreements (SLAs).
- Coordinated the assignment and parking of cabs according to the deployment plan for employee logout, ensuring smooth end-of-day operations.
Education
B.Com -
Rajiv Gandhi Institute of Management
01.2009
Skills
- Facility management
- Vendor management
- Employee transportation
- Catering management
- Operational efficiency
- Event coordination
- Client relations
Timeline
Senior Facilities Executive – Duty Manager
PayPal India Pvt Ltd
05.2024 - Current
Senior Transport Executive – Shift Lead
PayPal India Pvt Ltd
05.2018 - 09.2024
Transport Executive
Siemens
12.2016 - 05.2018
B.Com -
Rajiv Gandhi Institute of Management
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