SURESH JOSHI
Dubai
Summary
Leadership. Led and mentored diverse teams, resolving conflicts and implementing change strategies resulting in improved operational efficiency. Communication. Effectively communicated with staff, guests, and other departments, ensuring clear expectations and alignment with company values. Attention to Detail. Maintained high cleanliness standards, conducting regular inspections and ensuring compliance with safety and quality guidelines.
Overview
13
13
years of professional experience
Work History
Housekeeping Manager
Al Karnak Hotel Dubai
08.2022 - Current
- Led and mentored housekeeping staff to ensure cleanliness standards were met or exceeded resulting in improved guest satisfaction. Implemented inventory processes and managed the work order process to streamline operations. Reviewed NPS Scores and guest comments, taking action to improve guest experience. Managed budget and labor, operating expense forecasts, and staffing levels. Trained and developed staff, ensuring compliance and completion of performance appraisals. Ensured safety and compliance standards were upheld and communicated with the manager of Engineering.
Housekeeping Manager
Corbett The Grand Ramager
10.2020 - 08.2022
- Manage 100 keys, Overseeing the cleaning & upkeep of the hotel's public area. Led and mentored housekeeping staff to ensure cleanliness standards were met or exceeded resulting in improved guest satisfaction. Implemented inventory processes and managed the work order process to streamline operations. Reviewed online Scores and guest comments, taking action to improve guest experience. Managed budget and labor, operating expense forecasts, and staffing levels. Trained and developed staff, ensuring compliance and completion of performance appraisals. Ensured safety and compliance standards were upheld and communicated with the Manager of Engineering.
Housekeeping Executive
Golden Tulip Al barsha Dubai
09.2018 - 03.2020
- Managed 125 keys. Assisted the Housekeeping Manager in overseeing daily operations. Developed and implemented training programs for new hires. Coordinated with other departments to ensure efficient workflow. Conducted regular inspections to maintain cleanliness standards. Managed inventory and controlled supply costs.
Housekeeping Executive
Ramada by Wyndham Navi Mumbai
04.2015 - 06.2018
- Assistant department head experience, Manage 99 keys of business hotel. Complete 3 quality audit. Inspection of staff lockers/ guest rooms /public area/ staff lockers/ floor pantries/stores. Training staff/set up inventory system/develop S.O.P to standardize the process.
Housekeeping Executive
Sarovar hotels and Resorts Chandigarh
07.2012 - 02.2014
- Assistant department head experience. Managed 365 keys. An active member during the various event conducted by ISB. and managed all event program.
Housekeeping Supervisor
KC Royal park Chandigarh
04.2012 - 07.2012
- Actioned customer feedback to improve satisfaction ratings. Audited rooms after cleaning to check cleanliness standards
Education
Diploma - hospitality management
IIMP Nagpur
Nagpur01.2012
Skills
- Leadership
- Team Management
- Inventory Management
- Budgeting
- Training and Development
- Quality Control
- Customer Service
- Communication
- Problem Solving
PROFESSIONAL SUMMARY
Experienced Housekeeping Manager with a proven track record of leading and mentoring diverse teams to exceed cleanliness standards and deliver exceptional guest experiences. Skilled in inventory management, budgeting, and training and development. I have dedicated 3+ years in the hospitality field, with a focus on ensuring operational efficiency and guest satisfaction. My proudest achievements include implementing a training program.
Timeline
Housekeeping Manager
Al Karnak Hotel Dubai
08.2022 - Current
Housekeeping Manager
Corbett The Grand Ramager
10.2020 - 08.2022
Housekeeping Executive
Golden Tulip Al barsha Dubai
09.2018 - 03.2020
Housekeeping Executive
Ramada by Wyndham Navi Mumbai
04.2015 - 06.2018
Housekeeping Executive
Sarovar hotels and Resorts Chandigarh
07.2012 - 02.2014
Housekeeping Supervisor
KC Royal park Chandigarh
04.2012 - 07.2012
Diploma - hospitality management
IIMP Nagpur