Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Hobbies and Interests
References
Timeline
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SURESH KUMAR

LUDHIANA

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

20
20
years of professional experience

Work History

Assistant Vice President-Area Head

RBL BANK LTD.
LUDHIANA
05.2022 - Current
  • Responsible to handle Retail Forex business among Punjab,Haryana,Himachal,Uttarakhand and Rajasthan set of branches.
  • Responsible to manage business from FFMCs,Student Consultants and Authorized Dealer category-2 in North zone.
  • Drive the business plan for referral agents and branches for all the lines of business.
  • Managing the teams to generate referral agents business and tie up new referral agents for LRS transactions
  • Set targets among the team members and periodically review the same
  • Lead and train the team to achieve the targets.
  • Assisting team members of various operational as well as sales aspects and ensuring timely adherence of timelines.
  • Driving the projects taken up by the service improvements and process reengineering based on the referral agents issues/analysis.
  • Monitor compliance for the referral as well as branch transactions and ensure 100% adherence to the same by all the team members.
  • Perform periodic KYC reviews on risk based schedule.
  • Work closely with cluster head, product head and drive business plans for the entire branch and ensure it is adhered.
  • Responsible for all the manpower requirements at the cluster level-interviewing and selection.
  • Ensuring timely submission of daily, weekly and monthly status of MIS or reports are shared internally.
  • Responsible to achieve the set target for clusters.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Maintained effective business operations with hands-on approach and strategic updates to policies and workflows.
  • Delegated work to staff, setting priorities and goals.

Branch Manager-Senior Manager

THOMAS COOK INDIA LTD.
Ludhiana
12.2013 - 05.2022
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Having dual role of being an independent contributor and drive the business of branch.
  • Responsible to handle the overall smooth functioning of the branch across the business lines of Retail, Wholesale and corporate.
  • Established strong relationships with key partner-FFMC,Authorized Dealer-2,Student Consultants,Travel Agents and free lancers.
  • Responsible to lead the branch in profitable manner
  • Responsible to achieve the EBIT/EBT, revenue and cost target for the branch
  • Drive the business plan for the branch for all the lines of business- Retail, Wholesale and corporate
  • Responsible to guide the teams to acquire new corporate business, convert the retail customers and tie up wholesale agents for foreign exchange
  • Set targets for the team members and periodically review the same
  • Drive the branch sales to achieve their targets.
  • Lead and train the team to achieve the targets.
  • Monitor compliance for the branch and ensure 100% adherence to the same by all the team members.
  • Work closely with state head and drive business plans for the entire branch and ensure it is adhered.
  • Responsible for all the manpower requirements at the branch-interviewing and selection.
  • Ensure audit compliance and satisfactory report for the branch.
  • Ensure ongoing strengthening of relationships for long term mutually beneficial association with the customers.
  • Responsible to report the actual daily position to dealing room.
  • Maintain effective co-ordination between the customer and the service delivery team.
  • Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
  • Developed strategies to increase customer satisfaction and loyalty.
  • Identified opportunities for process improvement initiatives within the branch.
  • Resolved escalated customer complaints in a timely manner.
  • Managed staff scheduling, hiring and training processes.

Branch Manager - Customer Service, Corporate Sales & Foreign Exchange

UAE Exchange & Financial Services Ltd.
New Delhi
05.2008 - 12.2013
  • Established strong relations with key clients-FFMC,Authorized Dealer Category-2,Travel agents and direct customers.
  • Ensuring timely release of foreign exchange whilst maintaining conformity with RBI guideline and FEMA regulations
  • Handling the whole range of activities related to sale & purchase of all Major Currencies and Traveller Cheques
  • Liaising with international travellers and understanding their exchange needs, money gram queries and telegraphic transfer
  • Responsible for facilitating remittances in foreign currencies that are made from abroad through SWIFT & FCDD etc.
  • Dexterously providing customer service through tactically driven strategies based on customer behavior and market trends aimed to develop effective client retention and adherence to quality standards
  • Efficiently liaising with the corporate Clients to understand their requirements and cater to their needs ensuring utmost customer satisfaction
  • Identifying business core / critical systems / processes and priorities to resolve operational issues in liaison with the higher management
  • Working on maintaining and auditing various accounting entries, vouchers, cash books and bank registers and preparing all day end reports and fund position reports
  • Proven expertise in identifying fake and forged major currencies.
  • Identifying capacity limitations, bottlenecks process problems and resource utilization with reasons for shortfall in targets and taking steps to rectify the same
  • Maintains good relationship with various banks for sale and purchase of Foreign currencies.
  • Dealing with the educational consultants for various needs of forex (FCDD,swift & FCs) to their students
  • Dealing with various FFMCs and Ads for sale & purchase of FCs
  • Handling a network of subagents of Money Gram and Xpress money in Delhi-NCR
  • Handling team of various products-foreign exchange,travel and tours and xpress loan
  • Responsible to achieve the overall target of all products-forex,travel and loan.

Service Officer

Travelex India Pvt.Ltd.
New Delhi
08.2006 - 04.2008
  • Handling transactions involving foreign currencies, travelers Cheque and loading of pre-paid foreign currency cards such as Uti cards and cash passport
  • Responsible for attracting maximum walk in clients into Travelex bureau by using various PULL STRATEGIES like best rates, best customer service etc
  • Negotiating rates at the level of customer and dealer, both retail and wholesale
  • Regular visit to Bank/MSBs/Franchisees for improving the bulk money changing business
  • Supervising activities at the branch thereby ensuring that all staff members are complying with laid down norms
  • Monitoring the overall profitability of the branch
  • Maintaining Data related to transactions in two customized software, RTS (Retail Trading System) & TPS (Transaction Processing System)
  • Maintenance of daily reports and checklists
  • Sales statistics feedback to country sales manager on daily basis
  • Ensuring proper documentation at the time of transaction as per RBI & Travelex norms
  • Maintaining bank ledger and proper allocation of funds at both retail and wholesale level.

Executive Operations

IDBI Bank Ltd. Jhandewalan(Teamlease)
New Delhi
02.2006 - 08.2006
  • Monitoring of branch suspense a/c and queries regarding all the aspects of customer satisfaction, pre mature closure, balance inquiry
  • Processing inward and outward clearing
  • Pre-audit documentation of all Account Opening Form
  • Processing of account opening (Fd's,Rd's,SavingAccount, Current account,Salary Account) form
  • Handling Debit Card & Chqbk request
  • Handling of customer/Branch, queries regarding Debit Card & chqbk, Inet banking, Mobile banking
  • Processing of Inet.Banking, Mobile Banking, Phone Banking Handling cheques Returns of all branches in Delhi Clearing
  • Signature Scanning of all North Branches.

Customer Care Executive

Ritu Wears
New Delhi
05.2004 - 02.2006
  • Responsible for handling the customer queries very effectively and making efforts to resolve the outstanding issues
  • Efficiently assisting the higher management in increasing sales & cutting down waste through tactically devised business strategies
  • Achieving customer satisfaction by ensuring service quality norms and building the brand image by exceeding customer expectations
  • Handling the cash and accounts of the store as a cashier & maintaining accuracy of tills by checking and implementing proper standards
  • Responsible for developing and enhancing business for the organization, setting up business operations thereby ensuring seamless sales and marketing activities to achieve the assigned targets
  • Receiving feedback from customers and taking corrective measures for ensuring proper follow up for the same
  • Liaising and interacting with customers for enrolling them for loyalty programmes
  • Conceptualizing and implementing sales promotional activities as a part of market development and revenue growth.

Education

B.Ed. -

Kashmir University
01.2004

B.Sc. (Non Medical) -

01.2002

Skills

  • Business Development
  • Strategic Planning
  • Performance Improvement
  • Office Management
  • Operational Management
  • Operational Leadership
  • Issue Resolution Skills

Personal Information

  • Father's Name: Sh..Ram Prakash
  • Date of Birth: 04/08/78
  • Gender: Male
  • Marital Status: Married

Languages

English, Hindi And Punjabi

Hobbies and Interests

Cricket, Music, Traveling, Making Friends.

References

Available on request

Timeline

Assistant Vice President-Area Head

RBL BANK LTD.
05.2022 - Current

Branch Manager-Senior Manager

THOMAS COOK INDIA LTD.
12.2013 - 05.2022

Branch Manager - Customer Service, Corporate Sales & Foreign Exchange

UAE Exchange & Financial Services Ltd.
05.2008 - 12.2013

Service Officer

Travelex India Pvt.Ltd.
08.2006 - 04.2008

Executive Operations

IDBI Bank Ltd. Jhandewalan(Teamlease)
02.2006 - 08.2006

Customer Care Executive

Ritu Wears
05.2004 - 02.2006

B.Ed. -

Kashmir University

B.Sc. (Non Medical) -

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