Suresh Kumar
System Engineer
Summary
Enthusiastic system engineer with a proven track record of successfully managing and maintaining diverse IT environments. Proficient in hardware, Office 365, Sophos firewall, and networking. Completed comprehensive training in cybersecurity and ethical hacking, enhancing ability to protect and secure critical systems.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Junior Hardware Engineer
Sunplus Software Technologies
9 2021 - Current
- Attending client complaints already installed systems hardware and software
- Worked in computer lab set up project for social welfare department for hostels, networking and computer installation
- As well as any issues regarding hardware and networking inside the company
System Engineer
XLabs (Xoriant)
07.2022 - Current
- 1
- Manged user tickets and resolved issues in a timely manner, ensuring high user satisfaction 2
- Administrated user accounts in the active directory server, consistently maintaining accurate user attributes and access permissions 3
- Spearheaded Firewall management, implementing robust security measures and ensuring network integrity. 4
- Hardware replacement and Dell tickets
- Provided expert support for end-users, ensuring optimal system performance and user satisfaction.
- Created comprehensive documentation for system configurations, procedures, and best practices to facilitate knowledge sharing among team members.
- Developed custom scripts for automating routine tasks, increasing overall productivity.
- Improved system efficiency by implementing and optimizing hardware and software components.
- Assisted employees with resolving network problems at remote locations.
Technical Support
Kemsys Technologies
09.2017 - 12.2018
- Partnered with engineering teams to communicate customer feedback on product features and usability, driving continuous improvement initiatives.
- Testing the assembled devices before delivering it to client
- Generating Testing reports
- Delivering the product to client location
- Servicing the under warranty machines
Self-Employed
Knoclbell Logistics
01.2016 - 05.2017
- Started a delivery service for e-commerce.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
Education
Diploma - Electrical And Electronics Engineering
Sri Krishna Polytechnic
Bengaluru, India 04.2001 -
Skills
Computer Hardware
Certification
Cisco certified network associate (Jetking)
Internship
3 Months, Cyber security Training cum internship Online, VIEH Group
Languages
English
Advanced (C1)
Kannada
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Accomplishments
- 3 Months
Integration of child company with the Parent company
- Maplelabs was acquired by Xoriant. Was part of of integration team and took acre of the IT related dependencies
- Took backup of each users OneDrive and Teams Chat backup along with Onprem and cloudFirewalls
- Took Backup od Sharepoint which includes Files, Folders and Sites
- Took Mailbox of each user and saved it in PST format
- Removed all the laptops from the Maplelabs domain and added them to Xoriant domain as per pre-defined process
- Once the system added to Xoriant domain, restored the user's data which includes their Teams Chat, OneDrive and Email backup
Timeline
System Engineer
XLabs (Xoriant)
07.2022 - Current
Technical Support
Kemsys Technologies
09.2017 - 12.2018
Self-Employed
Knoclbell Logistics
01.2016 - 05.2017
Diploma - Electrical And Electronics Engineering
Sri Krishna Polytechnic
04.2001 -
Junior Hardware Engineer
Sunplus Software Technologies
9 2021 - Current
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