Suresh Kumar
Hyderabad,TG
Summary
Having 7 Years of Experience as Atlassian Admin (JIRA, Confluence and Crowd) on Linux/ Windows environment. Expert in performing Atlassian installations and migrations and gained skills to schedule back-ups. Strong knowledge on system administration, configuration, and customization of Atlassian tools. Experienced in JIRA Customization with Workflow Schemes, workflows, Permissions, User/Group access controls, Notifications, Screens, Fields, issue types, Various Other Scheme Settings, post functions/validator with workflow transitions, custom Configurations with add-ons/plug-ins. Implemented REST APIs to create users, projects and Spaces in Jira & Confluence. Excellent understanding of SDLC Methodologies like Agile. Experienced in creating JIRA Agile projects like Creating Scrum/ Kanban Boards, configured columns, Filters and Reports for Sprints. Upgraded all the plug-ins and applications (Confluence, JIRA) and synched with the old production applications. Lead many teams in agile meetings, used JIRA Agile for management of team projects. Contributed for daily build processes, including monitoring builds, break/fix management, issue tracking (JIRA), and identifying and resolving a wide variety of build -related issues for various products and versions. Created spaces, pages, permissions, groups, and Users in Confluence. Good knowledge in Mail, Crowd, AD/LDAP Configuration with Jira & Confluence.
Overview
8
8
years of professional experience
Work History
Consultant
HCL Technologies Ltd.
11.2020 - Current
- Expert in performing Atlassian installations and migrations, with strong skills in scheduling backups.
- Possess strong knowledge in system administration, configuration, and customization of Atlassian tools.
- Experienced in JIRA customization, including workflow schemes, workflows, permissions, user/group access controls, notifications, screens, fields, issue types, various other scheme settings, post functions/validators with workflow transitions, and custom configurations with add-ons/plug-ins.
- Implemented REST APIs to create users, projects, and spaces in Jira & Confluence.
- Demonstrate an excellent understanding of SDLC methodologies like Agile.
- Experienced in creating JIRA Agile projects, including the creation of Scrum/Kanban boards, and configuration of columns, filters, and reports for sprints.
- Upgraded all plug-ins and applications (Confluence, JIRA).
- Led teams in agile meetings and managed team projects using JIRA Agile.
- Created spaces, pages, permissions, groups, and users in Confluence.
- Developed custom plugins and macros based on user requirements.
- Possess good knowledge in Crowd, AD/LDAP configuration with Jira & Confluence.
- Strong knowledge in integrating Jira instances using third-party tools and custom-developed tools.
- Worked on extensive configuration setups for sync integrations between Jira instances, resolving critical issues efficiently.
- Performed server cleanups and re-indexing to ensure optimal performance of the Jira application.
- Took ownership of user maintenance tasks to optimize license utilization, contributing to client cost savings.
Sr. Jira Administrator
Collabera Technologies Pvt.Ltd
06.2018 - 05.2019
- Created complex JIRA workflows, including project workflows, field configurations, screen schemes, permission schemes, and notification schemes.
- Developed high-level design documents and participated in design reviews.
- Worked closely with stakeholders to successfully complete IT infrastructure projects.
- Took overall responsibility for Jira configuration and served as the go-to person for any Jira issues, enhancements
- Created project permission schemes and provided required permissions based on requests.
- Configured notification schemes and added requested people to be notified for issue events.
- Assisted users with JQL filters, dashboards, and gadgets.
- Managed user permissions for tools according to the needs of projects and teams.
- Responsible for managing user maintenance tasks to optimize license utilization, contributing to client cost savings.
- Worked on extensive configuration setups for sync integrations between Jira instances, resolving critical issues efficiently.
- Performed server cleanups and re-indexing to ensure optimal performance of the Jira application.
- Created spaces, pages, permissions, groups, and users in Confluence.
- Developed custom plugins and macros based on user requirements.
- Provided documentation of customer JIRA terms, standard practices, implementation, and weekly status reports.
- Validated best business practices and rules to implement with the new model along with appropriate user approvals and sign-off.
- Tested new versions of tools and plug-ins to ensure compatibility during upgrades.
- Reported performance-related issues to management by analyzing and tracking existing systems.
- Prepared projects, dashboards, reports, and questions for all JIRA-related services.
- Provided technical assistance for work administration of users, related modifications, and archival of projects.
- Integrated Jira and Confluence with Crowd.
- Provided support for the application and infrastructure, including troubleshooting and performance tuning.
- Ability to work in round-the-clock shifts.
Analyst
First Source Pvt Ltd
08.2016 - 05.2017
- Having experience in the closing process and 1003 process
- Cross verify all the borrowed documents
- Worked in the Lakewood and EDMS application to review the borrower documents.
- Estimating the closing costs, taxes and fees of the borrower.
- Worked on relevant documents like Payoff, credit report, Note, Home owners insurance document, Appraisal, 10O3 application form, HUD form
Education
BTECH - E.C.E
JNTU, HYDERABAD
St Mary's College Of Engineering & Technology05.2012
Intermediate - MPC
Sri Chaitanya College
Ongole03.2008
SSC - SSC
Board of Secondary Education Andhra Pradesh
Ongole, India03.2006
Skills
Achievements :
- Consistently received the highest rating from Payroll/client for the past four years, which offered to an on-site opportunity(Canada)
- Proactively upskilled in Atlassian Cloud, Python, Azure, and AWS Cloud to enhance technical expertise
- Currently planning to pursue certifications such as AZ900 and additional relevant qualifications
- Played a pivotal role for a tool which integrates multiple Jira instances
Skillsset
Windows, Linux, Jira, Confluence, Crowd, Atlassian Cloud, Tomcat (knowledge), Service Now, Shell, MY SQL, HSQL, SQL Server R2, PL/SQL
Projects
IGT International Gaming Technology, Jira Administrator, HCL TECHNOLOGIES CHENNAI, 01/24 - Present, 30, Jira and Confluence, Create complex JIRA workflows including project workflows, field configurations, screen schemes, permission schemes and notification schemes in JIRA. JIRA installation and upgrade. Creation of new Jira users and Jira groups. Implementing Jira workflows using advanced features such as Post functions, Conditions and Validator. Experience in configuring Field configurations, Notification schemes, Screen Schemes, Permission Schemes in Jira Projects. Additionally, maintain and administer Confluence. Created events, email notification schemes and assigned project roles on Jira. Installed various Jira plugins such as Jira client, Jira importer plugin, Jira Charting Plugin, the connector for Microsoft project and Jira Custom fields. Creating Plan for projects with portfolio plug-in. Created dashboards, reports, and inquires for all JIRA related administrations. Creating spaces in Confluence. Providing privileges to the users. General Electricals (GE's power and water), Sr. Jira Administrator, Capgemini India PVT LTD, 08/2016 - 08/2018, 15, Jira, Confluence, Bitbucket, Bamboo, Linux/CentOS, TFS, Supporting complex Atlassian environments and have experience with integrating Atlassian tools with other internal & external system. Perform promotion on Clear Case from one server to another server. Working with a dedicated team of architectures, backend developers to gather function and non-functional requirements. Monitoring IoT (Internet of Things) specified infrastructure design and implementation process. Cloning the Jira Projects. Created various Projects, Plans, Jobs, Versions, and releases in Bamboo. Creating spaces in Confluence. Providing privileges to the users. Creation of new Jira users and Jira groups. Implementing Jira workflows using advanced features such as Post functions, Conditions and Validator. Experience in configuring Field configurations, Notification schemes, Screen Schemes, Permission Schemes in Jira Projects. Creating Jira Service Desk projects, Custom fields, Issue Types and screens for Customer Portals. Configure the Customer Portal, request types, queues, SLA metrics and automation. Monitoring JIRA disk space usage. Installed and tested various plugins/add-on’s. Prepared various shell scripts to deploy the code into various environments like Dev, Testing and Production. Worked on Add on such as Tempo, Service desk, Portfolio and Zephyr. Worked on JIRA for tracking and updating the JIRA tickets. Created JIRA Workflows, Permission Schemas, Screens, Custom fields Schemas for multiple projects as per business needs. Create projects on Jira and created Jira Agile Scrum/Kanban and Service Desk Boards. Created users on Crowd Directory and Synced it to Active. Maintain JIRA backups by native database backup and console XML backup. Knowledge of LDAP / Active Directory authentication. Worked on generating reports for senior management on Jira using gadgets. Created custom dashboards, JQL filters. Agilent Technologies, Jira Administrator, HCL Technologies, Chennai, 05/2015 - 05/2016, 7, Jira 5.x/6.x, Bitbucket, Confluence 5.0x, Crowd 2.x, GIT, SCM, GIT, JSTL, Linux Server, Experienced in Installing, Upgrading Atlassian Products. Support, Compile and troubleshoot Atlassian tools. Troubleshooting and fixing errors common to Applications and Application Server. Version Control Software Setup, Administration, Configuration (GIT, Subversion, CVS). Involved in Atlassian Plug-In Development Using Java. Evaluated and repaired existing Atlassian Suite installation in preparation of Upgrade. Creating updated work process for exchange parallel confirmation. Produced scripts for viable combination of JIRA applications with different tools. Designed Custom JIRA Workflow. Plan, evaluate, deploy, operate, and maintain tools to suit the expanding user database. Provided training to technical and non-technical teams to use Atlassian tools. Managed various development tools, testing tools, and monitoring tools. Worked on JIRA for bug Tracking and Test Case Management. Worked on JIRA & Agile (Formerly known as Green Hooper) Best Practices. Worked on Integrating JIRA with confluence. Created several customer accounts and maintained Users. Creating Plan for projects with portfolio plug-in. Serve as a specialized advocate and the essential implementer for new capacities in JIRA. Created dashboards, reports and inquires for all JIRA related administrations. Compile and analyze development and operational bug reports Data Cleansing and Storing data in relational database. Collecting and developed logic for further analysis. Elegant Software Solutions, Jira Administrator, uSine Solutions, Hyderabad, 08/2012 - 12/2014, 5, Jira, JIRA configuration. JIRA customization - Issue Schemes, Workflow Schemes, Field Configuration Schemes, Screen Schemes, Permission Schemes, Notification Schemes. Managing Add-ons. Setup JIRA for Help Desk/Tickets. Setup JIRA for Project Management. Setup JIRA for Bug Tracking.
Timeline
Consultant
HCL Technologies Ltd.
11.2020 - Current
Sr. Jira Administrator
Collabera Technologies Pvt.Ltd
06.2018 - 05.2019
Analyst
First Source Pvt Ltd
08.2016 - 05.2017
BTECH - E.C.E
JNTU, HYDERABAD
Intermediate - MPC
Sri Chaitanya College
SSC - SSC
Board of Secondary Education Andhra Pradesh
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