Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Awards
Hobbies and Interests
Projects
Languages
Managerdetails
Timeline
Generic

Suresh Kumar

Bengaluru

Summary

Seasoned System Engineer with a robust background in IT infrastructure and cybersecurity, demonstrated through impactful roles at MapleLabs Solutions Pvt Ltd. Excelled in firewalls management and user education, significantly enhancing system support and network integrity. Skilled in Active Directory and team collaboration, I've driven user satisfaction and operational improvements, showcasing a blend of technical prowess and interpersonal skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

System Engineer

MapleLabs Solutions Pvt Ltd
Bengaluru
08.2022 - 12.2024
  • Supported system users, educating employees on troubleshooting, and problem-solving protocols.
  • Delivered helpdesk service and support to 270 end users.
  • Streamlined troubleshooting processes to improve system support and enhance communication between the support team and end-users.
  • Managed user tickets and resolved issues in a timely manner, ensuring high user satisfaction.
  • Administrated user accounts in the Active Directory server, consistently maintaining accurate user attributes and access permissions.
  • Spearheaded firewall management, implementing robust security measures, and ensuring network integrity.
  • Hardware replacement and Dell tickets.
  • Created comprehensive documentation for system configurations, procedures, and best practices to facilitate knowledge sharing among team members.

Jr. Hardware Engineer

Sunplussoftware Technologies
Bengaluru
09.2021 - 08.2022
  • Researched complex technical issues and provided resolutions
  • Designed custom hardware solutions tailored to specific client requirements, leading to increased customer satisfaction levels
  • Met regularly with clients to discuss project specifications and milestones and provide updates on progress
  • Implemented rigorous quality control measures that significantly reduced product defects and warranty claims
  • Attending client complaints already installed systems hardware and software Worked in computer lab setup project for social welfare department for hostels, networking and computer installation
  • Maintaining office network and resolving tickets for office users
  • Installed, configured, and maintained hardware and software, ensuring optimal performance and usability
  • Supported over 15 customers

Self-Employeed

Self-Employeed
Bengaluru
03.2018 - 05.2021
  • I have started a mobile and stationery store for two years.
  • Logistics: Delivery service for Ecom Express.

Technical Support

Kemsys Technologies
Bengaluru
09.2017 - 12.2018
  • Enhanced customer satisfaction by providing timely and effective Tier 1 technical support
  • Provided top-notch technical support to end-users, resolving issues promptly and effectively
  • Provided expert technical support, resolving critical production issues in timely manner
  • Increased client satisfaction by providing timely technical support and assistance
  • Partnered with engineering teams to communicate customer feedback on product features and usability, driving continuous improvement initiatives
  • Testing assembled devices before delivering it to client
  • Generating Testing reports Delivering product to client location
  • Servicing under warranty machines
  • Assembled and tested 300 devices per month to reach customer requirement

Education

Diploma - Electrical And Eelectronics Engineering

Sri Krishna Polytechnic
Bengaluru
05.2015

ITI - Electrician

Sri Vidya ITC
Bengaluru
07-2011

Skills

  • IT infrastructure
  • Firewalls Management – Sophos Firewalls
  • Ethical Hacking: Burp Suite, Nmap, Metasploit
  • Cybersecurity frameworks
  • Documentation and reporting
  • Linux
  • Office 365 - Exchange Online, SharePoint Online, Teams Management
  • SIEM: Splunk, Elasticsearch

Websites

Certification

  • CCNA course in Jetking, Bengaluru
  • Cyber security and Ethical Hacking in BIA, Bengaluru

Accomplishments

  • Integration of child company with the Parent company in 3 Months.

Awards

TEAM AWARD - Hardwork, and Relentless Pursuit of Excellence

Hobbies and Interests

  • Movies
  • Bug Bounty

Projects

Took backup of each user's OneDrive and Teams Chat backup along with On-prem and cloud Firewalls. Took Backup of SharePoint which includes Files, Folders and Sites. Took Mailbox of each user and saved it in PST format. Removed all the laptops from the MapleLabs domain and added them to Xoriant domain as per pre-defined process. Once the system added to Xoriant domain, restored the user's data which includes their Teams Chat, OneDrive and Email backup. Setting up computer lab for Social Welfare Govt Hostels in Kolar district. Established computer labs in 150 government hostels, including computer configuration, LAN setup with unmanaged switch/router installation, and UPS installation. Installed Quick Heal antivirus on 300 machines at KPSC. Installed video conferencing units in 3 locations. Web application Penetration Testing and Vulnerability project: Open ports scanning, functions, Benefits and Threats: During penetration testing for the live website, I found several vulnerabilities, including clickjacking, arbitrary code execution, authentication flaws, design/logic flaws, and buffer overflow issues.

Languages

  • English
  • Kannada
  • Hindi
  • Telugu

Managerdetails

Mukesh Manikandan, IT Lead, MapleLabs, 9738775077

Timeline

System Engineer

MapleLabs Solutions Pvt Ltd
08.2022 - 12.2024

Jr. Hardware Engineer

Sunplussoftware Technologies
09.2021 - 08.2022

Self-Employeed

Self-Employeed
03.2018 - 05.2021

Technical Support

Kemsys Technologies
09.2017 - 12.2018

Diploma - Electrical And Eelectronics Engineering

Sri Krishna Polytechnic

ITI - Electrician

Sri Vidya ITC

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