TMS
SURESH KUMAR
Logistics and freight manager
Punjab,PB
Summary
Dispatch & Logistics Manager with 7+ years of experience in transportation, freight, and supply chain operations. Skilled in dispatch management, client coordination, accounts, and logistics optimization. Proven ability to reduce transportation costs, ensure on-time deliveries, and enhance customer satisfaction. Strong knowledge of supply chain processes including order fulfillment, warehousing, last-mile delivery, and reverse logistics. Core Tools: Factor Cloud | ITS Dispatch | Truck Mind | MS Excel | Google Sheets
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
8
8
years of professional experience
Work History
Dispatch Manager
Harjas Freight Inc (USA Based)
01.2017 - 11.2021
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Streamlined communication processes for better coordination between drivers, customers, and warehouse staff.
- Drove sales by delivering expert customer service support for escalated, ongoing or specialized issues.
- Established strong relationships with vendors, negotiating contracts that benefited both parties in terms of cost savings and reliability.
- Analyzed historical data to identify trends in workload volume, adjusting staffing levels accordingly during peak periods or downtimes.
- Managed team of dispatchers, fostering collaborative environment to meet delivery targets.
- Oversaw maintenance scheduling for fleet, ensuring vehicles were in optimal condition.
- Maintained compliance with transportation regulations, avoiding costly fines and delays.
- Coordinated with sales and warehouse teams to ensure accurate order fulfillment.
- Answered phone calls and responded to customer emails.
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
Team Leader
Fine Electric
12.2021 - 11.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised warehouse operations by managing employees during shifts.
- Operated warehouse material handling equipment correctly to move loads.
- Used warehouse management software to reconcile daily inventory.
- Supervised shipping and handling operations.
- Completed daily operations on time and maintained high standards of accuracy.
- Increased accuracy in order fulfillment with thorough quality control checks before shipping orders.
- Reduced order processing times by streamlining the picking, packing, and shipping processes.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
- Supported production workers in meeting goals without compromising safety and compliance.
Account Manager
Harjas Financial (USA Based)
11.2022 - 08.2024
- - Manage client accounts, shipping needs, and ensure accurate quotes, invoices, and billing.
- - Coordinate with freight and transport teams to meet customer requirements.
- - Monitor accounts receivables, resolve overdue invoices, and maintain payroll for drivers/dispatch staff.
- - Maintain organized client account records and ensure compliance with financial processes.
- - Supported supply chain planning by aligning dispatch schedules with client demand forecasts.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
Education
Bachelor of Arts -
Arni University
01.2011
Software & Hardware Course - undefined
Cal_c Computer Center
01.2012
Skills
- Dispatch & Transportation Management
Business Details (Handled Operations For)
- - Harjas Freight Inc
- - Japp Express LLC
- - Himat Trans Inc
- - KSB Truckline
Software
ITS DISPATCH
FACTOR CLOUD
TRUCK MIND
Timeline
Account Manager
Harjas Financial (USA Based)
11.2022 - 08.2024
Team Leader
Fine Electric
12.2021 - 11.2022
Dispatch Manager
Harjas Freight Inc (USA Based)
01.2017 - 11.2021
Software & Hardware Course - undefined
Cal_c Computer Center
Bachelor of Arts -
Arni University
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