TMS
SURESH KUMAR
Logistics and freight manager
Punjab,PB
Summary
Dispatch & Logistics Manager with 7+ years of experience in transportation, freight, and supply chain operations. Skilled in dispatch management, client coordination, accounts, and logistics optimization. Proven ability to reduce transportation costs, ensure on-time deliveries, and enhance customer satisfaction. Strong knowledge of supply chain processes including order fulfillment, warehousing, last-mile delivery, and reverse logistics. Core Tools: Factor Cloud | ITS Dispatch | Truck Mind | MS Excel | Google Sheets
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
8
8
years of professional experience
Work History
Dispatch Manager
Harjas Freight Inc (USA Based)
01.2017 - 11.2021
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Streamlined communication processes for better coordination between drivers, customers, and warehouse staff.
- Drove sales by delivering expert customer service support for escalated, ongoing or specialized issues.
- Established strong relationships with vendors, negotiating contracts that benefited both parties in terms of cost savings and reliability.
- Analyzed historical data to identify trends in workload volume, adjusting staffing levels accordingly during peak periods or downtimes.
- Managed team of dispatchers, fostering collaborative environment to meet delivery targets.
- Oversaw maintenance scheduling for fleet, ensuring vehicles were in optimal condition.
- Maintained compliance with transportation regulations, avoiding costly fines and delays.
- Coordinated with sales and warehouse teams to ensure accurate order fulfillment.
- Answered phone calls and responded to customer emails.
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
Team Leader
Fine Electric
12.2021 - 11.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised warehouse operations by managing employees during shifts.
- Operated warehouse material handling equipment correctly to move loads.
- Used warehouse management software to reconcile daily inventory.
- Supervised shipping and handling operations.
- Completed daily operations on time and maintained high standards of accuracy.
- Increased accuracy in order fulfillment with thorough quality control checks before shipping orders.
- Reduced order processing times by streamlining the picking, packing, and shipping processes.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
- Supported production workers in meeting goals without compromising safety and compliance.
Account Manager
Harjas Financial (USA Based)
11.2022 - 08.2024
- - Manage client accounts, shipping needs, and ensure accurate quotes, invoices, and billing.
- - Coordinate with freight and transport teams to meet customer requirements.
- - Monitor accounts receivables, resolve overdue invoices, and maintain payroll for drivers/dispatch staff.
- - Maintain organized client account records and ensure compliance with financial processes.
- - Supported supply chain planning by aligning dispatch schedules with client demand forecasts.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
Education
Bachelor of Arts -
Arni University
01.2011
Software & Hardware Course - undefined
Cal_c Computer Center
01.2012
Skills
- Dispatch & Transportation Management
- Supply Chain & Logistics Operations
- Route Optimization & Fleet Management
- Client Relationship Management
- Accounts & Payroll Management
- Analytical & Problem-Solving Skills
- Microsoft Excel Google Sheets
Account management
Teamwork and collaboration
Account development
Customer service
Sales analysis
Data analytics
Relationship building
Project management
Documentation and reporting
Strategic planning
Schedule management
Invoice balancing
Business Details (Handled Operations For)
- - Harjas Freight Inc
- - Japp Express LLC
- - Himat Trans Inc
- - KSB Truckline
Software
ITS DISPATCH
FACTOR CLOUD
TRUCK MIND
Timeline
Account Manager
Harjas Financial (USA Based)
11.2022 - 08.2024
Team Leader
Fine Electric
12.2021 - 11.2022
Dispatch Manager
Harjas Freight Inc (USA Based)
01.2017 - 11.2021
Software & Hardware Course - undefined
Cal_c Computer Center
Bachelor of Arts -
Arni University