SURESH KUMAR B

Dynamic operations leader with a proven track record at Mahindra Logistics Limited, excelling in customer service and process improvement. Skilled in systems implementation and team development, I drive productivity and enhance satisfaction through strategic planning and effective workforce training. Committed to delivering results in fast-paced environments.

• Recognized with the South India Best Performer Award (Elastic Run) for consistently exceeding team targets, optimizing processes.
• Managed and processed a high volume of packages daily, consistently meeting tight deadlines and maintaining a 99% accuracy.
• Implemented efficient sorting and tracking systems, resulting in a 40% reduction in processing time.
• Consistently exceeded delivery metrics by achieving targets ahead of schedule, demonstrating exceptional time management.
• Ensured secure and on-time delivery of packages, maintaining a perfect record of 100% accuracy and customer satisfaction.
• Proficiently managed aging and lost packages, implementing a robust tracking and recovery system that reduced loss percentage.
• Successfully located and delivered previously unaccounted for packages, ensuring customer satisfaction and efficient resolution.
• Consistently maintained a high rating score throughout my management tenure.
• Provided training and mentorship to numerous students pursuing Logistics and team members during my tenure as a manager, fostering their professional development and contributing to the team's success.
• Achieved a 25% increase in revenue by implementing innovative sales strategies, and led cross-functional teams to success.
• Reduced operational costs by 15% through process optimization initiatives, demonstrating my ability to drive efficiency and maximize outcomes.