Summary
Overview
Work History
Education
Skills
Disclaimer
Accomplishments
Languages
Certification
Websites
Timeline
Generic

Suresh Kumar K

Chennai

Summary

Dynamic professional with extensive experience at Bank Of New York, specializing in billing management and client services. Proven ability to optimize processes, collaborate across departments, and lead teams to achieve high performance and client satisfaction. Skilled in reconciliation, operations management, and revenue enhancement while fostering a culture of accountability and excellence.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Vice President II

Bank Of New York
Chennai
04.2024 - Current
  • Leading the Pershing Billing Functions – Contract Implementation, Operations, Client Servicing.
  • Analyzing billing data to identify trends, create reports, and provide insights for strategic decisions.
  • Collaborating with Finance and Operations teams (onshore) to align billing processes with organizational goals.
  • Addressed billing concerns for high-revenue clients, improving satisfaction and retention.
  • Ensure accurate invoicing and payment collection in collaboration with RMs and management teams, boosting revenue growth.
  • Supervising, mentoring, and motivating the team of billing professionals to achieve performance goals and maintain high-quality standards.
  • Partnering with internal departments to align billing strategies with organizational objectives.

Operations Manager

State Street HCL Services
Chennai
07.2021 - 03.2024
  • Managed a team of 45 staff for data validation, invoice checks, and ad-hoc projects, supporting Global Billing.
  • Worked closely with the onshore team to align on expectations and timelines, balancing team capacity and deliverables.
  • Encouraged team members to take ownership, work independently, and meet deadlines with accuracy.
  • Acted as the first escalation point for team issues (people, processes, technology) and ensured compliance with company policies.
  • Standardized and simplified billing processes, collaborating with client relationship teams on complex tasks like fee trend analysis.
  • Provided expertise on billing issues and fee schedules to support transformation initiatives.
  • Guided the team, set goals, gathered feedback, and conducted regular performance appraisals and one-on-one meetings.
  • Delivered excellent hiring outcomes through effective screening and onboarding of candidates.
  • Served as a Risk Ambassador, promoting policies and organizing risk management initiatives.
  • Held monthly meetings with stakeholders to discuss KPIs, trend analysis, and performance improvements.

Associate Manager

Standard Chartered Global Business Services
Bengaluru
01.2016 - 07.2021
  • Directed end-to-end billing processes, managed a team of 26 specialists and coordinators, and efficiently handled custody clients across multiple regions.
  • Ensured timely and accurate processing of invoices, expense reports, credit memos, and payment transactions to meet deadlines, and maintain operational excellence.
  • Prepared month-end Out-of-Pocket (OPE) charges based on sub-custodian bills from non-footprint markets, and ensured invoice dispatch within the stipulated time.
  • Performed reconciliations for dispatched invoices, accounts receivable, Nostro accounts, prepaid and suspense accounts, and managed netting-off entries in TLM.
  • Monitored voucher entries, journals, outstanding payments, and disputes, ensuring timely resolution and no unbilled or aging items.
  • Prepared and uploaded chargebacks, settlement queries, and payment entries, coordinating effectively with the payments team to ensure smooth processing and issue resolution.
  • Designed and maintained KPIs, audit documents, and comprehensive weekly reports for outstanding bills to support performance tracking.
  • Developed and implemented efficient billing procedures to minimize errors and accelerate payment processing, contributing to streamlined workflows.
  • Conducted regular performance evaluations and provided training to team members, fostering skill development, and enhancing productivity.

Senior Process Associate

Tata Consultancy Services BPO Limited
Chennai
03.2010 - 12.2015
  • Resolved unauthorized transactions, fraudulent charges, and billing errors, advocating for customers' and issuers' rights, and ensuring customer satisfaction.
  • Researched and presented evidence to validate transactions across various modes, maintaining high accuracy standards.
  • Collaborated with teams and management to analyze chargeback variances and disputed queries, supporting Citibank credit cardholders across the APAC region.
  • Filed and reviewed arbitration cases with Visa and MasterCard, ensuring compliance and resolution of discrepancies.
  • Delivered exceptional service while consistently achieving high standards in chargeback productivity and quality.
  • Stayed informed about industry trends, Visa/MasterCard scheme rules, and regulatory changes to ensure compliant practices.
  • Demonstrated expertise in Risk Analysis, Chargeback Management, and dispute resolution to support business objectives.

Customer Support Executive

MMC Infotech Solutions PVT Limited
06.2008 - 01.2010
  • Addressed diverse customer queries related to NRI savings, deposits, and remittance products with efficiency and professionalism.
  • Delivered exceptional service by promptly responding to inquiries through Citibank's online portal and customer care channels.
  • Managed customer concerns regarding account services, transactions, and banking products, ensuring swift resolutions.
  • Provided end-to-end support for account opening, account closure, and settlement processes.
  • Served as the primary contact for Citi Gold and Red Carpet customers, ensuring high standards of service and satisfaction.

Education

Bachelor Of Computer Science -

Apollo Arts & Science College
05.2008

Higher Secondary -

Kesari Government High Secondary School
05.2005

SSLC -

Anantaram Matriculation School
05.2003

Skills

  • Billing management and client servicing
  • Process optimization
  • Cross-functional collaboration
  • Operations management
  • Reconciliation
  • Team Leadership and Supervision
  • Accounts Receivable and Payable Management

Disclaimer

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned.

Accomplishments

  • Received Trustworthy & Responsive Award in Standard Chartered GBS.
  • Received on-the-spot awards multiple times from the Custody Services, SCB GBS
  • Received Best Manager Award from State Street HCL Services.

Languages

Tamil
First Language
English
Upper Intermediate (B2)
B2

Certification

  • Lean Six Sigma Green & Black Belt from the Knowledge Academy.
  • Certified People Manager from HCLTECH.

Websites

Timeline

Vice President II

Bank Of New York
04.2024 - Current

Operations Manager

State Street HCL Services
07.2021 - 03.2024

Associate Manager

Standard Chartered Global Business Services
01.2016 - 07.2021

Senior Process Associate

Tata Consultancy Services BPO Limited
03.2010 - 12.2015

Customer Support Executive

MMC Infotech Solutions PVT Limited
06.2008 - 01.2010

Bachelor Of Computer Science -

Apollo Arts & Science College

Higher Secondary -

Kesari Government High Secondary School

SSLC -

Anantaram Matriculation School

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Suresh Kumar K