Suresh Kumar S
Chennai
Summary
An efficient and dynamic Warehouse Manager with 10+ years well depth knowledge as commercial operation process in Ecommerce platform. Especially skilled at determining the managing Warehouse operations, Last-mile process, Inventory control, Service Level Agreement & Fleet Management. Now seeking the opportunity of good position in an organization and I can ability to give my best on the organization.
Overview
10
10
years of professional experience
Work History
Warehouse Manager
Super Saravana Stores Emart Pvt Ltd (Annachy)
Chennai
08.2022 - Current
- Managing 35000sq.ft warehouse and handling 70+ people’s team
- Implement effective storage solutions and optimize the warehouse space.
- Overseeing all aspects of end-to-end warehouse operations, including inward, outward, inventory management, and returns.
- Developed and enforced standard operating procedures (SOPs) for the warehouse.
- Ensure 98% accuracy in the picking and packing process.
- Conducting regular audits and ensuring stock accuracy.
- Set a goal and oversee daily employees' activities for improving their productivity.
- Ensuring promising (PDD) SLA delivery proficiency at 95%.
- Proactively planning the per-order shipping cost.
- Reduced the packaging expenses up to 2% using an effective packaging plan.
- Maintaining the warehouse activities and keeping accurate records.
Fleet Manager
Hyppr Retail pvt ltd – (HYPPR)
Chennai
06.2021 - 06.2022
- Managed a team of 50+ delivery executives for the delivery operations on a daily basis.
- Improve and maintain promised delivery times for a better customer experience.
- Maintaining the day-to-day delivery report and delivery executives' attendance report.
- Coordinating with the sales team regarding newly on-boarding retailers.
- Helping the sales team with promotional campaigns with my team.
Hub Manager
Grab A Grub services pvt ltd – (GRAB)
Chennai
01.2021 - 06.2021
- Managed a team of over 50 delivery executives in the B2B delivery operation process.
- Coordinate with supervisors for route planning and managing the day-to-day delivery reports.
- Responsible for the complete inbound, outbound process, and dispatching of the vehicles from FC to SDP.
- Conduct the training for delivery executives to improve their level of customer experience.
- Properly maintaining the RPC, DSR, and reattempt reports.
Fleet Manager
Bundl Technologies Pvt Ltd – (Swiggy)
Chennai
08.2018 - 05.2020
- Proactively actioned SLA-breached orders for completion, thereby allowing free DEs to take up orders and minimize banners.
- Conducting weekly meetings with DEs for login growth, and closely monitoring the Ops dashboard to control the more than 60 orders.
- Managing the customer escalation, restaurant escalation, and resolving it.
- Checked with the concerned DE and took appropriate action to avoid escalation by the same DE in the future, based on the reports.
- Regularly doing call follow-ups on newly onboarded DEs and defaulters, monitoring the walk-in tracker, and giving proper training to newly onboarded DEs.
- Coordinated safety meetings to educate team members on best practices, mitigate hazard opportunities.
Assistant Manager
Equitas Technologies pvt ltd - (WOW TRUCK)
Chennai
07.2017 - 08.2018
- Responsible for all the dispatching, routing, and tracking of delivery vehicles.
- Updating the transporters' status of consignments from time to time in all cities.
- In charge of the transporters' day-to-day performance and sending the report to the Operation Head, efficiently managing the Driver Care team.
- Responding to all branch transporters' queries in an efficient manner.
- Coordinating with all branch offices located in all cities.
- Coordinating with the Business Department of the organization to ensure the timely delivery of the consignment.
- Approaching the transporters for business development.
- Ability to provide training for new transporters.
- Managing the transporters' attendance.
- Resolving the transporters' payment issues.
Dispatch Executive
Serendipity Infolabs Pvt. Ltd – (Taxi for Sure)
Chennai
11.2014 - 04.2016
- Directly interact with multiple drivers at the same time and inform them of our effective benefits.
- Manually monitoring and overseeing all operational areas of a logistical operation.
- Responding to all customer complaints or queries in an efficient manner.
- Investigations and take appropriate actions to address any failings.
- Monitoring and tracking the driver's cab using GPS to provide the bookings.
Education
B.Tech - 7.66 CGPA
Kalasalingam University
01-2014
Diploma - 83.42%
Arasan Ganesan Polytechnic College
01-2011
HSC - 58.45%
K.R.T.A. Govt. Higher Secondary School
01-2009
SSLC - 71.9%
Nadar George High School
01-2007
Skills
- Warehouse management
- Warehouse operations
- Order Fulfillment
- Last-Mile Operation
- Inventory Control & Management
- Capacity Planning & Maintenance
- Documentation & Reports
- Fleet Management
- Route optimization
Timeline
Warehouse Manager
Super Saravana Stores Emart Pvt Ltd (Annachy)
08.2022 - Current
Fleet Manager
Hyppr Retail pvt ltd – (HYPPR)
06.2021 - 06.2022
Hub Manager
Grab A Grub services pvt ltd – (GRAB)
01.2021 - 06.2021
Fleet Manager
Bundl Technologies Pvt Ltd – (Swiggy)
08.2018 - 05.2020
Assistant Manager
Equitas Technologies pvt ltd - (WOW TRUCK)
07.2017 - 08.2018
Dispatch Executive
Serendipity Infolabs Pvt. Ltd – (Taxi for Sure)
11.2014 - 04.2016
B.Tech - 7.66 CGPA
Kalasalingam University
Diploma - 83.42%
Arasan Ganesan Polytechnic College
HSC - 58.45%
K.R.T.A. Govt. Higher Secondary School
SSLC - 71.9%
Nadar George High School
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