SURESH. M.

Work History

IDFC FIRST BANK LTD

Bengaluru

09.2023 - Current

Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Maintained friendly and professional customer interactions.
Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
Met deadlines by proactively managing individual and team tasks and streamlining processes.

ICICI Bank

12.2022 - 08.2023

Develop and execute strategies to achieve annual branch targets outlined in the Annual Operative Plan (AOP).
Deliver suitable solutions to customers.
Streamline branch operations to reduce customer waiting time and enhance satisfaction.
Monitor value bankers' (VB's) productivity and revenue generation.
Ensure adherence to banking norms, maintaining smooth branch functioning.
Make cost-effective decisions to drive profitability.
Ensure seamless branch operations in compliance with banking regulations.
Monitor business performance, compliance, and operational efficiency.
Make informed decisions that optimize costs and generate revenue.

ICICI Bank

09.2019 - 11.2022

Administered a full-service branch office, overseeing lending, product sales, customer service, and security.
Contributed to company growth through effective business development strategies.
Fostered a sales and service culture by providing superior customer relations and coaching staff.
Achieved individual and branch sales goals through new business sales, referrals, and account retention.
Maintained the Annual Operating Plan (AOP) and conducted regular sales reviews.
Led customer onboarding and cross-selling efforts.
Ensured efficient daily operations and monitored key performance indicators.
Provided training, mentoring, and feedback to branch employees.
Achieve incremental targets for CASA, Fixed Deposits, loans, and fees.
Maintain a healthy asset and liability book.
Manage key branch relationships and achieve high customer service index scores.
Ensure compliance with regulations, risk management, and branch profitability.
Adhere to standardized branch guidelines and maintain a well-equipped branch.

ICICI Bank

04.2016 - 08.2018

Ensured compliance with sales practices, driving productivity of sales officers (SOs).
Identified sales opportunities and directed operational activities.
Generated leads for new business, guided sales officers, and achieved sales targets.
Analyzed profit and loss statements to optimize branch performance.
Provided product and service knowledge to resolve customer queries.
Maintained stability and smooth functioning of branch activities.
Provide training and guidance to sales officers, enhancing their productivity.
Acquire accounts of small businesses and households, achieving sales targets.
Foster sales officer development and introduce clients to them.
Maintain efficient branch activities and ensure superior customer service.
Stay up-to-date with bank products and assist in resolving customer queries.

ICICI Bank

08.2011 - 03.2016

Proactively generated new customer leads through various channels.
Achieved monthly sales targets for a range of products and services.
Cross-sold assets and fee products to maximize customer value.
Followed internal guidelines and procedures while ensuring customer satisfaction.
Maintained accurate reports and engaged in regular customer service.