SURESH. M.
Branch Manager
Bengaluru
Summary
Motivated professional with a strong commitment to organizational growth through the creative application of value-based convictions and professional expertise. Seeking a challenging position in an organization where I can contribute my efforts and grow alongside the company.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work History
Branch Manager
IDFC FIRST BANK LTD
Bengaluru
09.2023 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Regional Head Sales (CASA)
ICICI Bank
12.2022 - 08.2023
- Develop and execute strategies to achieve annual branch targets outlined in the Annual Operative Plan (AOP).
- Deliver suitable solutions to customers.
- Streamline branch operations to reduce customer waiting time and enhance satisfaction.
- Monitor value bankers' (VB's) productivity and revenue generation.
- Ensure adherence to banking norms, maintaining smooth branch functioning.
- Make cost-effective decisions to drive profitability.
- Ensure seamless branch operations in compliance with banking regulations.
- Monitor business performance, compliance, and operational efficiency.
- Make informed decisions that optimize costs and generate revenue.
Branch Head
ICICI Bank
09.2019 - 11.2022
- Administered a full-service branch office, overseeing lending, product sales, customer service, and security.
- Contributed to company growth through effective business development strategies.
- Fostered a sales and service culture by providing superior customer relations and coaching staff.
- Achieved individual and branch sales goals through new business sales, referrals, and account retention.
- Maintained the Annual Operating Plan (AOP) and conducted regular sales reviews.
- Led customer onboarding and cross-selling efforts.
- Ensured efficient daily operations and monitored key performance indicators.
- Provided training, mentoring, and feedback to branch employees.
- Achieve incremental targets for CASA, Fixed Deposits, loans, and fees.
- Maintain a healthy asset and liability book.
- Manage key branch relationships and achieve high customer service index scores.
- Ensure compliance with regulations, risk management, and branch profitability.
- Adhere to standardized branch guidelines and maintain a well-equipped branch.
Branch Sales Manager
ICICI Bank
04.2016 - 08.2018
- Ensured compliance with sales practices, driving productivity of sales officers (SOs).
- Identified sales opportunities and directed operational activities.
- Generated leads for new business, guided sales officers, and achieved sales targets.
- Analyzed profit and loss statements to optimize branch performance.
- Provided product and service knowledge to resolve customer queries.
- Maintained stability and smooth functioning of branch activities.
- Provide training and guidance to sales officers, enhancing their productivity.
- Acquire accounts of small businesses and households, achieving sales targets.
- Foster sales officer development and introduce clients to them.
- Maintain efficient branch activities and ensure superior customer service.
- Stay up-to-date with bank products and assist in resolving customer queries.
Sales Officer
ICICI Bank
08.2011 - 03.2016
- Proactively generated new customer leads through various channels.
- Achieved monthly sales targets for a range of products and services.
- Cross-sold assets and fee products to maximize customer value.
- Followed internal guidelines and procedures while ensuring customer satisfaction.
- Maintained accurate reports and engaged in regular customer service.
Education
Post Graduate Certificate - Business Management { PGCBM }
12.2022 - 08.2023
BBM - undefined
PUC - undefined
SSLC - undefined
Skills
Analytical Skills
Strong Communication Skills
Comprehensive knowledge of banking products and services
Extensive professional network
Expertise in current accounts
Team management abilities
Personal Information
- Date of Birth: 07/17/84
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Timeline
Branch Manager - IDFC FIRST BANK LTD
09.2023 - Current
NMIMS - Post Graduate Certificate , Business Management { PGCBM }
12.2022 - 08.2023
Regional Head Sales (CASA) - ICICI Bank
12.2022 - 08.2023
Branch Head - ICICI Bank
09.2019 - 11.2022
Branch Sales Manager - ICICI Bank
04.2016 - 08.2018
Sales Officer - ICICI Bank
08.2011 - 03.2016
Bangalore University RKIMS College - BBM,
BES College - PUC,
Fatima High School - SSLC,