Suresh Nagaraja

• Performed quality inspections and drafted reports to detail non-conforming material issues.
• Improved customer satisfaction levels with timely resolution of non-conformance issues and effective corrective actions.
• Enhanced product quality by implementing rigorous inspection procedures and conducting thorough root cause analysis.
• Contributed to root cause analysis to determine core reason for failures and errors.
• Developed action plan for company certification using ISO 9000 & ISO 27001 standard knowledge.
• Conducted detailed audits to ensure adherence to ISO 9001 & 27001 standards, maintaining a high level of compliance throughout the organization.
• Developed action plan for company certification using ISO 9000 & 27001 standard knowledge.
• Initiated cross-functional team collaboration, integrating quality standards across departments to ensure uniformity in product excellence.
• Enhanced operational efficiency by automating routine quality checks, allowing team to focus on more complex issues.
• Collaborated with R&D to integrate quality considerations into early design stages, enhancing product durability and functionality.
• Coordinated with customer service to address quality complaints, providing swift corrective actions that improved client trust.
• Collaborated with external auditors during annual reviews, ensuring a seamless audit process with minimal findings or discrepancies noted.
• Facilitated training sessions for team members on quality management principles and best practices, enhancing overall competency levels within the department.
• Streamlined internal communication, fostering cross-functional collaboration between engineering, manufacturing, and quality teams.
• Implemented supplier qualification system, elevating quality of incoming materials and components.
• Developed metrics dashboard to monitor quality trends, enabling data-driven decision-making.
• Streamlined defect tracking process, enabling quicker resolutions and boosting customer satisfaction.
• Analyzed and interpreted data to identify trends and recommend improvements.
• Analyzed and interpreted customer requirements to develop engineering solutions.

• Worked across Various Industry Groups – IGs, Life Science and Products for ~150 projects . As Delivery Excellence coach / Scrum Master responsible for Defining QA strategy, approach and execution in development projects Project Kickoff  Project closure. setting up the SDLC process across client engagements, Anchoring Process compliance. Reviews and Audits, Risk Assessment.
• Implementing Agile methodologies /Framework like Scrum and Kanban. Implementing Scrum Framework and facilitating Sprint Reviews and Retrospectives
• Conducting CAR analysis by analyzing defects, brainstorming to identify the root cause and identifying implementable action items
• Support and monitor compliance of the Delivery Unit to ensure the delivery of client service, day-to-day oversight and management of service delivery.
• Ensure a good working relationship with the client, relevant third parties and Internal stakeholders
• Ensure and monitor in-scope services to ensure Deliverables/ services are consistent with those agreed and any scope of services beyond agreed scope are properly identified, scoped and financial liabilities
• Monitor and report compliance status against SLAs/KPI’s, contractual requirements, service quality to Management
• Escalation Matrix is monitored to Successfully resolve any issues that have been escalated and further escalate any non-resolved issues
• Proactively consider, identify and share with the DU Lead any potential additional needs,
• service opportunities and efficiency/service level enhancements.

Delivery Excellence (Quality):

• As a Delivery Excellence coach responsible for Defining QA strategy, approach and execution starting from Project Kickoff  Project closure
• Customizing and setting up the SDLC process across client engagements. Identifying and setting up relevant metrics.
• Anchoring Process compliance for all the projects within engagement by conducting PPQA (Process & Product Quality Assurance) reviews.

Assignment:

Client: Gujarat Gas Company Limited, Surat

Accomplishment:

• Successfully completed “ Customer Audit (British Gas) “ With Zero Non Compliance and well Appreciated by Client.

Assignment Duration: 6 Months

Role: PPQA consultant

• Maintain & Monitor QMS compliance in line with ISO 9001 : 2000
• Plan and conduct Reviews , Audits and Training related to QMS
• Organization wide process trainings to different levels of roles
• Assist Projects in identifying defects and facilitate in conducting RCA.
• Update Management during weekly meetings in QMS compliance status.
• DU Consisted of 12 Modules and 800+ Resources , to ensure smooth functioning and regular tracking of process compliance,
• trained and setup team of 8members as “Quality Champions” concept was well appreciated by client
• Recognize contributors through Quality Reward and Recognition, this had motivated team members to contribute better and was appreciated by Management
• As part of the organization drive of NEWIT. Facilitated the transformation to Agile, DevOps implementation and Automation across the industry group.
• Accountable towards Delivery governance from Quality perspective, reviews/ audits and measurement guidelines’
• framework for ~150 projects in the industry groups.
• Focused primarily on training the teams in understanding the differentiating factors between waterfall & agile, agile fundamental concepts, prioritize the work based on business value and handling of the tasks by the team. Placed substantial effort on providing strong metrics to project.
• Spearheading complete range of Process Facilitation Activities, Metrics Analysis & Continuous improvement Initiatives, Industrialization agenda, and Automation
• Metrics analysis and proactively identify the risks based on the metrics deviation.
• Managed and tracked the project using the scrum board
• Conducting Milestone Reviews and reported the relevant process gaps and observations on a regular basis.
• Conducting CAR analysis by analyzing defects, brainstorming to identify the root cause and identifying implementable action items
• Tracking and reporting the delivery status and metrics to all the stakeholders.
• Defect prevention activities like historical ticket analysis.
• As a pilot-initiated Kanban Method for one of the Support project, this approach helped the team to maintain highly visual nature and allowed teams to communicate more easily
• Ensure project risk assessment is done as per framework and team is on top of all the issues and raise flags to various stakeholders

SCRUM MASTER

• Supported Projects within IGs in shifting from regular SDLC to Agile /Scrum Framework.
• Provide awareness training and impart knowledge on Agile / Scrum framework to teams.
• Enabled sprint planning, daily scrums, retrospectives and stakeholders’ meetings
• Assisted product owner in backlog management and continuous delivery of features
• Creation of spring backlog for each sprint (from product backlog) based on the discussion with product owner, team etc.
• Organizing sprint pre-planning meeting as a preparatory exercise for planning and discussing the stories to be included in the next sprint
• Hosting sprint planning meeting, estimation, prioritization of sprint backlogs
• Velocity calculation and adjustments as per the requirements and capacity planning
• Driving daily scrums. Identifying and removing the impediments if any to allow team to deliver the business objective
• Driving scrum review meetings for the demo, presentation of the functionality delivered and consolidating the feedback from product owner and other stakeholders
• Driving scrum retrospection meeting for lessons learnt from the previous sprints and for identifying the improvement areas.
• Sprint burndown monitoring and reporting.

• Developed custom solutions based upon clients' strict requirements.
• Collaborated with cross-functional teams to ensure seamless execution of project milestones and deliverables.
• Prepared project lifecycle documentation and project management plans.
• Assessed potential risks during project planning stages, developing contingency plans to mitigate negative impacts on deliverables.
• Worked across Business Units with team members ~250 as PPQA Consultant.
• responsible for Defining QA strategy, approach and execution in development projects
• Actively contributed in CMMI level 5 assessments. Driving PPQA reviews with both onsite and offshore projects for checking project health and facilitated the projects to work towards achieving 100% process compliance.
• Performing PPQA reviews, identifying gaps if any, plan and implement actions/process based on the review to ensure the compliance in all the Process Areas
• Identify and Organize Audits within BU and share the Audit Findings and analysis to the BU head and Management.
• Causal analysis / CAPA: the approach had helped projects in identifying and analyzing causes of failures such as Repeated Defects, Customer Complaints, Process Improvements etc and suggest action to prevent them from occurring in the future
• Identify, Plan and Facilitate Process & Technical trainings
• Participate in ALU- Global Quality Operations Review and present India BU QA Status and performances to global team.
• Part of the first Pilot Agile project @ ALU and successfully completed.
• Facilitate and support Scrum activity and implementation of Scrum methodology.
• Supporting and identifying Value Indicators / Metrics for agile project.
• Facilitating Sprint teams in framing & understanding definition of DONE
• Participate in Sprint Retrospective and identify continuous opportunity for improvement
• Technology/Tools stack: DCT | HPQC | Code Collaborator |Eform