Suresh Pallar
Mumbai
Summary
Experienced sales professional with over 9 years of experience. Positive and hardworking individual who always strives to achieve the highest standard possible at any given task. Focused on team building & customer satisfaction throughout all stages of sales life cycle.
Overview
10
10
years of professional experience
Work History
Manager – Inside Sales
NUPI Pay
Mumbai
06.2024 - Current
- Develop objectives for the prospector's day to day activities
- Conduct effective resource planning to maximize the productivity of resources (people, technology, etc.)
- Collect and analyze call-center statistics (sales rates, costs)
- Hire, coach, and provide training to inside sales team to maintain a strong pipeline of leads
- Monitor and improve pitch, telephone handling, and other procedures
- Evaluate performance with key metrics (accuracy of leads generated etc.)
- Prepare reports for different departments or upper management
- Coordinating with different departments, to drive conversions, etc
- To manage all daily tasks and duties related to the process with strict compliance with guidelines
- Help in creating customer surveys, segmentation & getting feedback to improve our processes and customer experience
- Meet the set SLAs calling SLAs
- Achieve conversion SLAs
Team Leader – Business Development (Inside)
Ketto
Mumbai
01.2024 - 06.2024
- Identify, maintain and pursue a constant pipeline of potential NGO partners
- Handle & guide a team of inside sales executives
- Gain access to decision-makers via a disciplined and structured prospecting regimen
- Deliver high-caliber, persuasive presentations showcasing value-based offerings
- Maintain updated client database and communication campaigns in the CRM application
- Assist in developing/enhancing presentation materials
- Develop a comprehensive understanding of the client’s business model and unique challenges
- Ensure client satisfaction and business retention
- Conduct persuasive in-person/online business meetings and workshops
Team Leader - Inside Sales & E-commerce
Lovelocal
Mumbai
05.2022 - 10.2023
- Mentor and guide a team of 8-10 inside sales executives to foster proper completion of assigned duties
- Manage and optimize product listings on our website
- Monitor sales performance and adjust listings as needed to meet sales targets
- Develop and implement strategies to improve product visibility, conversion rate
- Ensure that product descriptions and images are accurate and up-to-date
- Work closely with the marketing team to coordinate online marketing effort
- Conduct training and mentor team members to promote productivity, accuracy and commitment to friendly service
- Built strong relationships with the retailers through positive attitude and attentive response
- Developing & implementing a timeline to achieve a set target
- Delegating task to the team members
- Coach team members in sales techniques, provide feedback & encourage them towards reaching sales goals
- Implement new working processes to deliver multiple improvements as and when required
Insurance Sales Coordinator
Coverfox Insurance Broking Pvt Ltd.
Mumbai
03.2017 - 05.2022
- Handling sales for motor insurance for PAN India customer
- Acquisition of new customers and also servicing and maintaining the relationship with existing ones
- Evaluate individual customer needs and propose accurate insurance quotation that meet their criteria
- Give comparative quotations from different aggregators and what service Coverfox provides after sales to customers
- Ensuring the customer satisfaction
- Constant follow up with the customer to ensure timely issuance of the policy and payments
- Pre/Post sales services to the customer ensuring customer satisfaction
- Actively pursued personal learning and development opportunities
- Maintained proper focus on the sales target
Inside Sales Executive
Star Health Insurance
Mumbai
03.2016 - 01.2017
- Maintaining long-lasting relationships with existing & new customers through exceptional after-sales service
- Actively sourcing new sales opportunities through cold-calling and emailing
- Developing in-depth knowledge of product features and benefits
- Advising customers on suitable insurance product selection based on their needs and specifications
- Following up on sales inquiries that are made by potential customers through website chats, emails, and inbound calls
Telesales Executive
Athena BPO
Mumbai
01.2015 - 02.2016
- Reach out to existing and potential customers to present product and service offering
- Address any questions or issues customers may have
- Communicate with customers to understand their requirements and need
- Offer solutions based on client’s needs and capabilities
- Keep an updated customer database
- Always strive towards meeting sales quota
Education
B.com -
Pursuing
Mumbai01-2025
HSC -
Shree GPM College
MumbaiSSC -
Little Flower English School
MumbaiSkills
- Coaching
- Mentoring
- Teamwork and collaboration
- Work Planning
- Attention to Detail
- People Management
- Customer Relation
- Team Building
Accomplishments
- Premiumfox & Superfox, Awarded for Outstanding performance, 10/01/19
- Premiumfox & Superfox, Awarded for Outstanding performance, 12/01/19
- Premiumfox & Superfox, Awarded for Outstanding performance, 02/01/20
- Premiumfox & Superfox, Awarded for Outstanding performance, 09/01/20
Languages
- English
- Hindi
- Marathi
- Tamil
Personal Information
- Date of Birth: 02/02/95
- Gender: Male
- Marital Status: Married
Declaration
I hereby declare that the details furnished above are true and correct to the best of my knowledge and belief.
Place: Mumbai
Date:
Timeline
Manager – Inside Sales
NUPI Pay
06.2024 - Current
Team Leader – Business Development (Inside)
Ketto
01.2024 - 06.2024
Team Leader - Inside Sales & E-commerce
Lovelocal
05.2022 - 10.2023
Insurance Sales Coordinator
Coverfox Insurance Broking Pvt Ltd.
03.2017 - 05.2022
Inside Sales Executive
Star Health Insurance
03.2016 - 01.2017
Telesales Executive
Athena BPO
01.2015 - 02.2016
B.com -
Pursuing
HSC -
Shree GPM College
SSC -
Little Flower English School
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