- Hiking
- Bike Riding
- Photography
- Social Service
Suresh Pradhan
Plot - 1514, Prajwal Ashiana, K-4, Kalinga Vihar,Bhunbaneswar
Summary
Ambitious banking professional with over 2 years of experience in relationship management, seeking to leverage my skills in client acquisition and financial advisory to drive growth and enhance customer satisfaction at a leading financial institution. Committed to delivering exceptional service and fostering long-term client relationships.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Relationship Manager, Banking Operations
ICICI Bank
04.2023 - Current
- Delivered customized financial advice, successfully managing over 150 high-net-worth clients and increasing client retention by 20%.
- Increased the bank’s revenue by 30% through cross-selling financial products, including loans, credit cards, and investment plans.
- Fostered long-term relationships with clients by offering timely responses and tailored solutions, resulting in improved customer loyalty.
- Ensured compliance with KYC regulations and consistently updated client profiles, minimizing risk and enhancing security.
- Streamlined customer service processes, reducing turnaround times by 10% and increasing overall customer satisfaction.
Junior Relationship Manager
ICICI Bank
04.2022 - Current
- Assisted senior relationship managers in managing key client accounts, contributing to client retention and satisfaction.
- Played a key role in identifying cross-selling opportunities, increasing product sales by 12%.
- Handled a diverse portfolio of clients, providing well-researched financial solutions and enhancing customer experience.
Education
Master of Commerce - Finance
Prananath Autonomous College
Khurda, India05.2021
Bachelor of Commerce - Finance
Prananath Autonomous College
Khurda, India05.2019
Skills
- Client Acquisition & Retention
- Decision-Making & Problem Solving
- Banking Operations & Compliance
- Cross-Selling & Upselling Strategies
- Data Interpretation & Financial Analysis
- Know Your Customer (KYC) Compliance
- Customer Service Excellence
- Financial Product Expertise (Loans, Investments)
- Relationship Building & Communication
- Product and Service Sales
Certification
- PGDCA
- Proficiency in MS Excel
- Executive Diploma in Leadership
Interests
Languages
English
Odia
Hindi
Declaration
I hereby declare that all the statements made above are true and correct to the best of my knowledge and belief. I assure you, if I’m given a chance to serve, I shall try my level best to come up to your expectations.
Timeline
Relationship Manager, Banking Operations
ICICI Bank
04.2023 - Current
Junior Relationship Manager
ICICI Bank
04.2022 - Current
Master of Commerce - Finance
Prananath Autonomous College
Bachelor of Commerce - Finance
Prananath Autonomous College
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