Suresh R

Seeking the position of Branch banking customer relationship officer to utilize my skills, knowledge and experience in the financial and banking sector.

Overall SixYear experience in Banking sector.

• 4 Years experience in Banking Operations and customer service area.
• In depth knowledge of processing loan documentation and disbursing proceeds.
• Experience in reviewing reports and publishing MIS to superiors.
• Highly skilled in performing follow up and backup work duties.
• Training the Team members about the process and importance to handling customer queries for smooth and error-free operations.

• Supervised efficient working of all bank operations.
• Maintained good working conditions and ensured optimal levels of customer services.
• Coordinated with various departments and provided support to all.
• Ensured all work in compliance to departmental policies and procedures.
• Provided good training to subordinates.
• Handled escalations and documented entire procedure.
• Assisted customer in processing all consumer loans and documented process.
• Coordinated with banks and customers and resolved customer requests.
• Performed customer service activities and resolved all customer requests.
• Closed all the customer requests within TAT.

• Maintaining accurate and complete transaction reports on daily basis.
• Processed banking transactions including deposits, withdrawals, money transfers and foreign payments.
• Making of DD/PO, RTGS, NEFT, Fund transfer requests and Cash transactions.
• Provided primary training to new bank tellers to help them learn how to perform daily activities.
• Maintained efficiency in operating procedures to ensure proper money-handling.
• Resolved problems or discrepancies concerning customers' accounts.
• Explained, promoted, or sold products or services such as Insurance, Debit Card.
• Processed Inward remittance requests.
• Cross selling of bank products like SB, CA, Home loan, Car, Two Wheeler Loans and Life Insurance.
• Achieved FD Value Target.

• Father's Name: K.S. Ramamoorthy
• Mother's Name: R.Saroja Devi
• Date of Birth: 04/01/96
• Gender: Male
• Marital Status: Married

CSB BANK LTD over all performance five out of 4 past performance rating in Exceeds Expectations.