Suresh Rao J
Bengaluru
Summary
Dynamic Technical Specialist with extensive experience at Nokia Solutions, excelling in network troubleshooting and customer support. Proven track record in managing complex operational issues and implementing effective solutions. Adept at software updates and SLA management, fostering collaboration and enhancing productivity through innovative approaches. Committed to delivering exceptional results in high-pressure environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Technical Specialist
Nokia Solution & Networks
07.2022 - Current
- Provided dedicated on-site support for a Japanese customer for six months.
- Managed tools such as NDAC Manager, NDAC Admin Center, OneOPS, Grafana, and Kibana.
- Upgraded Edges and Talos OS on campus edges.
- Gained hands-on experience with Nokia NDAC products, including Edge, SRX, and IXR.
- Routine operational activities included health checks, monitoring, and software updates to latest release.
- Monitored and resolved operational issues.
- Providing services based SLA based on Subscription
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members.
- Streamlined technical workflows for enhanced productivity through implementation of automation tools.
- Enhanced data security, implementing rigorous backup procedures and disaster recovery plans.
- Mentored fellow team members in advanced technical concepts, fostering collaborative work environment where ideas were freely exchanged.
Back Office Specialist
Huawei Technologies India Co Pvt Ltd.
04.2019 - 07.2022
- Member of Back office team with focus on Nokia RAN Products
- On-site support for telecom services was provided during the esteemed Hajj in 2019 (Saudi Arabia).
- Provide guidance to front office team and field team for any kind of Hardware fault rectification
- Analyzing logs and KPI for any kind of critical/major/minor incident in network and providing RCA within agreed SLA
- Coordinating with Nokia Care Team for product/SW related issues to get RCA and rectification of issues
- Supporting FLM to replace faulty Cards, SW Upgrade & Troubleshooting
- Supporting for Site Creation & Configuration and Fault Management & Health check as daily activities
- Handled complex customer inquiries, resolving issues promptly and professionally while maintaining excellent customer service standards
- Maintained a high level of confidentiality, safeguarding sensitive information pertaining to company operations and client transactions
- Maintained up-to-date knowledge of industry regulations and compliance requirements relevant to back-office functions; implemented necessary updates accordingly
- Served as reliable point of contact between various departments within organization, expediting communication flow among teams
- Identified areas for improvement, recommending changes that led to increased productivity within team
- Improved Back Office efficiency by streamlining workflow processes and implementing new software tools
- Assisted in training new hires, sharing knowledge and best practices for successful integration into team
- Prepared and edited documents to produce precise, accurate and professional communication
Radio Access Engineer
Nokia Solutions and Nokia Networks India Pvt Ltd.
11.2016 - 04.2019
- Installation, Commissioning & Integration of Nokia mcBSC, Flexi BSC & BSC3i
- BSC TDM to Pabis Implementation in Live Nodes for Bharati, Vodafone & Idea Projects Latest Software / CD & ON Top Upgradation based on Customer Requirements
- Cartridge & cabinet replacement of BSC in faulty cases
- Diagnosis & Identifying faulty issue in Network and Troubleshooting Getting Sign off for on- Air Nodes from Customer and Handover to operations
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines
BSS Tier 2 Engineer
Nokia Solutions and Nokia Networks India Pvt Ltd.
01.2016 - 11.2016
- BSC troubleshooting in order to ensure smooth running of network without any divergence
- Provides reports for service outages and recommends follow up actions Supporting for all BSS relative activities
- Preparing & Analyzing report on Network performance Associate in Troubleshoot & Planned activities Leading Team in Fault rectification
- Coordinating with GDC, Central Team & Circle team on smooth implementation of ongoing Activities and new feature implementations
- Ensures 24x7 cover is available (shift & callout) for all technologies as needed Reviews TT reports against SLA/OLA and recommends follow up actions
Assistant Manager (BSS-Lead)
Huawei Telecommunications (India) co., Pvt. ltd.
04.2014 - 01.2016
- Supervised day-to-day operations to meet performance, quality and service expectations
- Job Role is mainly responsible for management and execution of proactive and reactive maintenance activities that require a higher level of support that one offered by 1st Level Operations
- Taking full responsibility for configuration changes of BSS network within scope of work as delegated by work area responsible
- Managing with Customer for network Improvements and maintaining KPI Plan and co-ordinate activities with internal/external customers
- 24* 7 Support to Customer for any issues relating to network operations
- Coordination with NOC, TAC and Field team for timely resolution and risk handling
- Responsible for maintaining and supporting for BSC & AP
- Ensure all SLA, policies and procedures are adhered to and timely resolved Analyze abnormalities for problem resolution
BSS-SME
Alcatel-Lucent Managed Solution PVT Ltd.
03.2012 - 04.2014
- Responsible of Managing local Alarm monitoring team and timely escalations of critical, Major and Minor Alarms through Calls and SMS
- Responsible of resolving all network related issues and coordinating with concern teams for early resolution
- Handling of Nodes BSC6900, M2000, BTS3900, BTS3900A & DBS3900
- MOP and Script Preparation for all type of BSS Activities Extracting reports from M2000 servers and defining templates in M2000 servers
- Maintaining network KPI by resolving issues in network
- Coordination with NOC and TAC team for timely resolution and risk handling
- Ensure of Connectivity to BSC, TRC, SGSN, MGW and Media.
BSS Engg.
Huawei Telecommunications (India) co., Pvt. ltd.
02.2010 - 03.2012
- Operation and Maintenance of Huawei BSC6000 & BTS3900, BTS3900A
- Maintaining Huawei Router Quid way Net Engine 40 E & Huawei Switches Quid way S5328C-E1 & S5328C-24S ATP of BSC with customer/Projects and handover to TAC and BO
- Responsible to make outage sign-off with all IP vendors as per outages
- Coordination with NOC and TAC team for timely resolution and risk handling
- Familiar working with MOS7100 for TT and CR process management
- Preparing all network related Reports.
OMCR Engineer
Idea Cellular Pvt Ltd
07.2009 - 02.2010
- Monitoring and escalating network-related issues.
- Making basic configuration changes.
- Preparing necessary KPI reports.
Education
Bachelor of Engineering Technology -
JNTU University Hyderabad
Sullurpeta Intermediate in MPC -
Can Junior College
TirupatiSchooling -
Seven Hills High School
TirupatiSkills
- LTE, 5G, Linux, and Kubernetes
- Network troubleshooting
- System monitoring
- Software updates
- Customer support
- Root cause analysis
- SLA management
- Configuration management
- Telecommunications
- Change management
Certification
CKA
Accomplishments
Name of work: NDAC OPS team lead for supporting Japan markets, place of work: hybrid in Roppongi Hills, Tokyo, and in SS Kawasaki offices, work period: August 23, 2023 – February 19, 2024
Timeline
Technical Specialist
Nokia Solution & Networks
07.2022 - Current
Back Office Specialist
Huawei Technologies India Co Pvt Ltd.
04.2019 - 07.2022
Radio Access Engineer
Nokia Solutions and Nokia Networks India Pvt Ltd.
11.2016 - 04.2019
BSS Tier 2 Engineer
Nokia Solutions and Nokia Networks India Pvt Ltd.
01.2016 - 11.2016
Assistant Manager (BSS-Lead)
Huawei Telecommunications (India) co., Pvt. ltd.
04.2014 - 01.2016
BSS-SME
Alcatel-Lucent Managed Solution PVT Ltd.
03.2012 - 04.2014
BSS Engg.
Huawei Telecommunications (India) co., Pvt. ltd.
02.2010 - 03.2012
OMCR Engineer
Idea Cellular Pvt Ltd
07.2009 - 02.2010
Bachelor of Engineering Technology -
JNTU University Hyderabad
Intermediate in MPC -
Can Junior College
Schooling -
Seven Hills High School
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