Summary
Overview
Work History
Education
Skills
Timeline
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Suresh s

Suresh s

Banking / Finance
No 297 MGR Nagar Poothurai & Post Vanur Taluk Villupuram Dist

Summary

Dynamic Branch Manager with a proven track record at Truhome Finance Ltd, excelling in sales strategy development and customer satisfaction enhancement. Skilled in relationship building and branch operations management, I successfully analyzed performance metrics to drive improvements, fostering a high-performing team and ensuring exceptional service delivery.

Overview

11
11
years of professional experience
2
2
Languages

Work History

Branch Manager

Truhome Finance Ltd
03.2022 - Current
  • Developed and implemented strategies to achieve sales targets, and enhance customer satisfaction.
  • Analyzed financial reports to monitor branch performance and identify areas for improvement.
  • Built and maintained strong relationships with new and existing clients to grow the business.
  • Conducted regular staff meetings to communicate goals, updates, and to foster team collaboration.
  • Addressed and resolved customer complaints, ensuring a high level of service and satisfaction.
  • Collaborated with HR to recruit, hire, and train new employees, ensuring a competent workforce.

Sales Manager

ICICI Home Finance Company Ltd
02.2019 - 03.2022
  • Developed and executed strategic sales plans to achieve quarterly and annual targets.
  • I have regular visits to DSA and Connector Channels, code creations, and continue business from DSA and Connector channels.
  • I have managed ICICI Bank branches, also converting home loan leads to close the deals.

Customer Relationship Executive

Tata Capital Housing Finance Ltd
12.2017 - 01.2019
  • Managed high-volume inbound and outbound customer calls, with a focus on resolution and satisfaction.
  • Maintained detailed records of customer interactions, transactions, comments, and complaints in the CRM system.

Yard In Charge

JP Parking Yard
01.2015 - 04.2017
  • Managed the entry and exit of vehicles to ensure efficient use of parking space.
  • Monitored parking area to prevent theft and damage to vehicles.
  • Collected parking fees, processed payments, and provided receipts to customers.
  • Provided customer service, including answering questions, and resolving any parking-related concerns.

Education

B.Com., -

Raak Arts & Science College
Puducherry, India
04.2001 -

Skills

Customer service

Timeline

Branch Manager

Truhome Finance Ltd
03.2022 - Current

Sales Manager

ICICI Home Finance Company Ltd
02.2019 - 03.2022

Customer Relationship Executive

Tata Capital Housing Finance Ltd
12.2017 - 01.2019

Yard In Charge

JP Parking Yard
01.2015 - 04.2017

B.Com., -

Raak Arts & Science College
04.2001 -

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Suresh sBanking / Finance