Results-driven Order-to-Cash (O2C) Manager with over [13] years of experience leading end-to-end O2C operations, including billing, credit, collections, cash application, and dispute resolution. Proven track record of reducing DSO, improving cash flow, and enhancing customer satisfaction through process optimization and cross-functional collaboration. Skilled in managing high-performing teams and leveraging ERP systems such as Oracle Cloud, Oracle EBS, and SAP. Adept at driving compliance with internal controls, SOX requirements, and global accounting standards.
Employee engagement
Dispute resolution expertise
Experience with SAP systems
Client case management
Accounts receivable management
Collections expertise
Experience with Salesforce
Change management
Oracle Cloud expertise
Experience with Oracle EBS
Operational efficiency management
Analytical problem-solving
Led successful transitions for multiple high-impact projects, ensuring seamless handoffs, minimal disruption, and on-time delivery.
Managed multiple teams across departments, ensuring alignment on objectives, consistent performance, and effective communication.