Summary
Overview
Work History
Education
Skills
Personal Information
Accomplishments
Timeline
Generic

Suresh Selvam

Bengaluru

Summary

Results-driven Order-to-Cash (O2C) Manager with over 13 years of experience leading end-to-end O2C operations, including billing, credit, collections, cash application, and dispute resolution. Proven track record of reducing DSO, improving cash flow, and enhancing customer satisfaction through process optimization and cross-functional collaboration. Skilled in managing high-performing teams and leveraging ERP systems such as Oracle Cloud, Oracle EBS, and SAP. Adept at driving compliance with internal controls, SOX requirements, and global accounting standards.

Overview

13
13
years of professional experience

Work History

Assistant Manager

Adecco Group
Bengaluru
08.2024 - Current
  • Currently managing a 30-member local Middle Office team, overseeing daily operations, performance, and service delivery across key business functions.
  • Supervised and provided on-site leadership to the local Middle Office team, ensuring alignment with global operational standards and business goals
  • Transitioned Billing, Collections functions from the North America Middle Office team, ensuring seamless knowledge transfer and operational continuity.
  • Oversaw and managed the end-to-end billing process, ensuring timely and accurate invoicing to clients/customers.
  • Resolved billing discrepancies and customer disputes promptly, maintaining high levels of client satisfaction.
  • Collaborated with finance, Field, and operations teams to ensure alignment on billing terms and contract requirements.
  • Analyzed undelivered and outstanding invoices to identify billing issues and trends; generated regular reports for senior management to track revenue, aging accounts, and overall billing performance.
  • Develop strategies to minimize overdue accounts and improve cash flow.
  • Monitor customer account details and identify and investigate non-payments / delayed payments.
  • Regularly review accounts receivable aging reports to identify overdue accounts and prioritize collection efforts.
  • Handling calls with external customers to touch base with the AR and collection maintenance.
  • present regular reports on collections status, recovery rates, bad debts, and trends to senior management.
  • Set performance goals, monitor metrics, and conduct performance reviews.
  • Assess and mitigate credit risk by evaluating account history and payment behavior.

Team Lead-Disputes

Capgemini Technology Services
Chennai
12.2021 - 08.2024
  • Monitor daily workload and assign cases based on priority, work type, and available resources
  • Ensure all the escalation emails actioned on time
  • Connecting with different stakeholders to resolve the customer dispute
  • Regular and proactive monitoring and forecasting of the inflow and processing numbers, taking decisions and actions regarding staffing to effectively handle the volumes and mitigate the backlog risk
  • Assuring proper resources utilization through well-balanced workload for the team members, setting ambitious, yet achievable targets and priorities
  • Addressed underperformance promptly by identifying root causes, engaging in proactive coaching, and implementing immediate improvement plans to drive results and meet performance expectations.
  • Managing staff related tasks (timesheets, managing overtime, holidays, appraisals, promotions, sickness, training, team meetings, etc.) timely and adequately as per policies and timelines
  • Sharing all relevant information timely and precisely using an appropriate amount of openness in communication
  • Ensuring potential and already open vacancies are highlighted to managers without undue delay
  • Follow up with recruitment proactively.

Team Lead-Accounts Receivables

IBM India Private Limited
Chennai
06.2015 - 12.2021
  • Allocation for work among the team members on a daily basis
  • Troubleshooting the queries and Cascade updates on the process to the team
  • Creation of Credit and Debit Memo
  • Submitting invoices via customer portals for all the global customers
  • Responsible for applying cash receipts to customer accounts
  • Allocation of Customer payments and follow-up with customers for payment specification if required
  • Write off aged customer balance and reporting the same to Operation and Management
  • Sending of Statements and Invoices to Customers
  • Accountable for performing credit collections on accounts in the range of current to over 180 days past due
  • Investigate and resolve customer disputes/issues by working with Client Services, Sales Teams, and other departments
  • Automating processes to avoid manual entry
  • Maximize the cash collection from customers and ensure that all customers pay within the agreed payment terms
  • Preparing Cash Forecasting report every quarter
  • Releasing orders for all the pre-pay Customers
  • Performing Customer Account Reconciliation
  • Clearing and follow-up with Internal customers for partial payments, forced settlement payments received but invoice not yet posted in the books due to dispute
  • Allocating un-allocated funds to respective customers and clearing the same
  • Delivered accurate and on-time monthly financial closing
  • Performing Quality Check and generation of reports on a weekly basis
  • Maintaining Stratified data and updating Dashboard on a daily basis
  • Handling and arranging weekly and monthly call with the clients.

Accounts Consultant

Srinivasa Agensies
Chennai
04.2013 - 04.2015
  • Preparing Invoice
  • Maintain up-to-date billing system and customer files
  • Monitor customer account details and identify and investigate non-payments, delayed payments
  • Investigate and resolve customer queries
  • Follow-up with customers seeking payment on outstanding invoices and work with customers to explain balance due
  • Accounts Payable: Responsible for all Accounts Payable processes
  • Verified Vendors Bills
  • Ensured input and timely payment of all vendor invoices
  • Rectified escalated accounts payable issues from vendors
  • Vendors Ledger Reconciliation
  • Processed vendor payments through both cheque issuance and online bank transfers, ensuring timely and accurate disbursements in accordance with company policies and payment terms
  • Informed vendors Payment made details via mail or phone.

Accounts Officer

Wipro
Chennai
04.2012 - 04.2013
  • Worked in all credit card providers in (Amex, Paypal, Visa and Master, Email Queue)
  • Resolving the dispute of customers and stores in a timely manner and given an appropriate solution
  • Processing compliant notifications to avoid fatal Chargeback
  • Initiating the Chargeback process based on the reason for Dispute and provides relevant information to minimize loss to store due to Dispute initiate
  • Retrieving entire information for Dispute credit card transaction by the customer or initiated by the provider (bank)
  • Maintained trackers like Down time tracker and EOB trackers.

Education

B.Com -

12th -

10th -

Skills

Analytical problem-solving

Operational efficiency management

Experience with Oracle EBS

Oracle Cloud expertise

Change management

Experience with Salesforce

Collections expertise

Accounts receivable management

Client case management

Experience with SAP systems

Dispute resolution expertise

Employee engagement

Personal Information

Accomplishments

    Led successful transitions for multiple high-impact projects, ensuring seamless handoffs, minimal disruption, and on-time delivery.

    Managed multiple teams across departments, ensuring alignment on objectives, consistent performance, and effective communication.

Timeline

Assistant Manager

Adecco Group
08.2024 - Current

Team Lead-Disputes

Capgemini Technology Services
12.2021 - 08.2024

Team Lead-Accounts Receivables

IBM India Private Limited
06.2015 - 12.2021

Accounts Consultant

Srinivasa Agensies
04.2013 - 04.2015

Accounts Officer

Wipro
04.2012 - 04.2013

B.Com -

12th -

10th -

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Suresh Selvam