Suresh Sharma
G B Nagar
Summary
Results-oriented Strategic Insight & Analytics professional with established success at Tumbledry Solutions PVT LTD. Specialist in data management and lead conversion, utilizing Power BI analytics to optimize operational efficiency. Skilled in team leadership, consistently providing actionable insights that propel revenue growth and enhance client engagement.
Overview
7
7
years of professional experience
Work History
Strategic Insight & Analytics -Sr. Executive
Tumbledry Solutions PVT LTD
Noida
12.2023 - Current
- Developed and maintained revenue trackers for daily, weekly, and monthly performance.
- Established garment-wise revenue reports to analyze sales trends.
- Compiled package customer reports to enhance client engagement.
- Tracked COCO and FOFO KPIs to evaluate operational efficiency.
- Generated daily Canopy activity reports, converting leads into customers.
- Managed digital lead trackers to increase customer conversion rates.
- Created store-wise, TSM-wise, and ZSM-wise performance trackers for comprehensive analysis.
- Oversaw consumable billing processes related to marketing and packaging.
Strategic Insight & Analytics -Executive
Bharti Airtel LTD
Meerut
02.2022 - 12.2024
- Generated hourly activation reports for MNP and non-MNP numbers.
- Coordinated with IT team to resolve data and scheme-related issues.
- Prepared sales reports categorized by ZSM and TSM performance.
- Conducted monthly prepaid tracker reports to monitor trends.
- Created presentations for ZBM meetings, summarizing key MIS insights.
- Facilitated new distributor onboarding, including documentation and DTR code creation.
- Compiled secondary primary reports (PRC SUK & LAPU Primary) for analysis.
- Led agency performance reporting and discussions to enhance productivity.
Strategic Insight & Analytics -Executive
Godfrey Phillips India LTD
New Delhi
03.2019 - 02.2022
- Generated comprehensive non-buying outlet reports across pan India.
- Configured schemes for implementation across pan India.
- Coordinated with IT team to resolve report and data issues related to schemes.
- Created MIS reports for Salesman with time stamps for tracking performance.
- Compiled agency performance reports for out calling initiatives.
- Produced sales reports for all branches to assess performance metrics.
- Developed KPI reports for all teams, identifying areas for improvement.
- Evaluated SE TL's performance and generated WD day-end reports.
Office Management/Administration
Bharti Airtel LTD
Meerut
- Coordinated office expense management, including festival celebrations and office decoration.
- Oversaw employee seating arrangements to maximize workspace efficiency.
- Managed all services during visits from CEO, COO, and sales head, including hotel bookings and transportation.
- Handled employee complaints and decorum management to maintain workplace harmony.
- Controlled pantry operations and ensured availability of supplies.
- Monitored security protocols to ensure safety in the workplace.
- Streamlined event planning and execution for office parties and celebrations.
- Collaborated with staff to enhance overall office functionality and support.
Credit and Billing Executive
IDEA Cellular LTD
Noida
- Coordinated with IT team for POD and data management.
- Managed timely printing and dispatch with printing vendor.
- Conducted agency-wise segregation on each billing cycle for bill printing.
- Oversaw bill distribution for approximately 210,000 customers.
- Facilitated coordination with bill delivery agency for punctual deliveries.
- Administered payments to bill delivery vendors.
- Monitored bill delivery for corporate customers to ensure compliance.
- Prepared various management information reports, including current month billing and delivery reports.
Customer Care Executive
Tech Mahindra
Noida
- Maintained current files detailing payments made and outstanding balances.
- Monitored corporate accounts to identify delinquent payments and trends.
- Executed periodic recovery plans to enhance returns and minimize irrecoverable debts.
- Interfaced with legal bodies for escalation of default cases as necessary.
- Sent reminders to non-paying customers following due dates for prompt payment.
- Managed payment postings within billing and accounting software for accuracy.
Customer Care Executive
Spice BPO
Noida
Education
10th -
UP Board
B.H.D Inter College12th -
UP Board
Fakhruddin Ali Ahmad Inter College, GondaB.A -
Avadh University
Faizabad UPSkills
- Microsoft Office Suite
- Data management
- Database monitoring and updates
- Lead management
- Microsoft Outlook
- Team leadership
- MS Access and SQL
- Query design and execution
- Database linking
- Macro development
- Data appending and updating
- Python programming
- Power BI analytics
Hobbies and Interests
- Sports
- Making Friends
- Listening Music
- Surfing Internet
Languages
- Hindi
- English
Personal Information
- Date of Birth: 04/20/89
- Religion: Hindu
Timeline
Strategic Insight & Analytics -Sr. Executive
Tumbledry Solutions PVT LTD
12.2023 - Current
Strategic Insight & Analytics -Executive
Bharti Airtel LTD
02.2022 - 12.2024
Strategic Insight & Analytics -Executive
Godfrey Phillips India LTD
03.2019 - 02.2022
Office Management/Administration
Bharti Airtel LTD
Credit and Billing Executive
IDEA Cellular LTD
Customer Care Executive
Tech Mahindra
Customer Care Executive
Spice BPO
10th -
UP Board
12th -
UP Board
B.A -
Avadh University