Suresh Singh
New Delhi
Summary
Dynamic Senior Manager with a proven track record at Hum hotel resort, excelling in operations planning and team leadership. Enhanced guest experiences through innovative process improvements, achieving significant cost reductions. Skilled in inventory management and effective communication, fostering a high-performance culture that prioritizes exceptional service delivery.
Overview
16
16
years of professional experience
Work History
Senior Manager
Hum Hotel Resort
Kotor Bay Dobrota
03.2024 - 11.2025
- Directed daily operations to enhance guest experiences at a luxury hotel resort.
- Managed staff scheduling to ensure optimal service levels and team efficiency.
- Implemented process improvements to increase operational efficiency, and reduce costs.
- Oversaw quality assurance efforts to maintain high standards of product and service delivery.
Restaurant Manager
Kempinski palm Jumeirah
Dubai
10.2021 - 01.2023
- Oversaw daily operations and ensured compliance with luxury Kempinski hotel service standards.
- Make sure all in-guest and walk-in guest breakfasts get quick service without any issues.
- Implemented training programs for new team members to enhance service quality.
- Following up on all emails regarding the in-house VIP guest will require special care when they arrive at the outlet, and the team will be aware of any allergens.
- Maintaining the par level for food and beverage items is required to save costs.
- Making a cost estimate for the upcoming seasonal promotion for the food and beverage menu and entering the key in Micros with the approval of the HOD.
- Following up on all in-house guest preferences and ensuring the team is aware of how to give the guests extra care, Kempinski experience.
- Luxury hotel located in Dubai, UAE.
Bar Manager
Hilton Jumeirah beach hotel
Dubai
08.2017 - 11.2021
- Managed daily bar operations and staff scheduling at a luxury beachfront hotel.
- Trained and supervised bartenders to enhance service quality and efficiency.
- Developed creative cocktail menus to align with guest preferences and seasonal trends.
- Ensured compliance with health and safety regulations in beverage preparation areas.
- Maintained inventory levels and ordered supplies for optimal bar performance.
- Provided exceptional customer service, addressing guest inquiries and concerns promptly.
- Organized special events, including themed nights, to enhance guest experience at the hotel.
- Making a cost estimate for the cocktail menu and different brunch options.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees cash handling procedures and payroll.
- Luxury beachfront hotel located in Dubai, UAE.
Assistant Manager
West Beach Bistro & Sports Bar
Dubai
08.2011 - 04.2017
- Assisted in managing daily operations of the west reach bistro and sports bar.
- Checking bar & restaurant set-up & maintenance issues.
- Trained new employees on customer service standards and operational procedures.
- Taking inventory & making requisitions of items required for the restaurant and bar.
- Maintained inventory levels and ordered supplies as needed for smooth operations.
- Making monthly sports calendar for the bar.
- Resolved customer complaints effectively to enhance guest satisfaction.
Supervisor
The Yas Hotel (Aldar Hotels & Hospitality LLC)
Abu Dhabi
08.2009 - 08.2011
- Worked from the pre-opening of the hotel in the Buddha Bar-themed establishment.
- Unique hotel under the Formula 1 Grand Prix.
Education
Bachelor of Arts -
Delhi University
New Dehli04.2009
High School Diploma -
Kendriya Vidyalaya JNU
New Delhi04.2006
Skills
- Leadership
- Problem solving
- Teamwork
- Communication
- Microsoft software
- FMC Software
- Burch shift software
- Simplify software
- Operations planning
- Staff scheduling
- Inventory management
Training
- PIC 2 food safety certified, 01/01/18, Dubai, Hilton Jumeirah Beach
- Leadership program
- Bar set-up & mixology training, Buddha Bar at the Yas Hotel, Abu Dhabi
- Food safety training, Syscons College, Yas Hotel, Abu Dhabi
- T.I.G.E.R training in guest Employee Relations, Yas Hotel, Abu Dhabi
- Smirnoff cocktail mixology training, Taj Hotel in India, New Delhi
- T Bar set-up and Advanced Drink Making Techniques, 04/01/12
- Bartending Course IBOM, Institute of Bar Operations & Management College
Personal Information
Nationality: Indian
Timeline
Senior Manager
Hum Hotel Resort
03.2024 - 11.2025
Restaurant Manager
Kempinski palm Jumeirah
10.2021 - 01.2023
Bar Manager
Hilton Jumeirah beach hotel
08.2017 - 11.2021
Assistant Manager
West Beach Bistro & Sports Bar
08.2011 - 04.2017
Supervisor
The Yas Hotel (Aldar Hotels & Hospitality LLC)
08.2009 - 08.2011
Bachelor of Arts -
Delhi University
High School Diploma -
Kendriya Vidyalaya JNU