Suresh Surendran

• Providing Technical Support to in-house employees.
• Managing and troubleshooting network printers, Desktops and laptops.
• Troubleshooting and managing network and CCTV cameras.
• Procuring IT related components as per need.
• Preparing Townhall and MIS meeting on a monthly basis.
• Educating and training employees on the usage of computers and peripherals used by them.
• Troubleshooting Outlook and internet issues.
• Troubleshooting Wi-Fi issues of customers.
• Troubleshooting door lock issues for the rooms.
• Configuring Bio Metric access for new employees and disabling the access For employees who left the organisation
• Creating and providing access in IDS CRM system and also Troubleshooting the issues arising in the same.
• Diagnosed and resolved customer technical issues efficiently to enhance user satisfaction.
• Collaborated with cross-functional teams to streamline support processes and improve service delivery.

• Greet guests warmly upon arrival and ensure a smooth check-in and check-out process.
• Handle guest inquiries, requests, and complaints promptly and courteously.
• Provide information about hotel services, facilities, and local attractions in and around Trivandrum.
• Operate the Property Management System (PMS) for reservations, billing, and guest record updates.
• Manage room assignments, key control, and maintain accurate occupancy data.
• Ensure all check-in/check-out formalities and billing procedures are completed accurately.
• Coordinate with housekeeping and maintenance departments for room readiness and service requests.
• Handle telephone calls, emails, and messages efficiently and professionally.
• Maintain a daily log of guest feedback, incidents, and operational updates.
• Liaise with other departments to ensure guest satisfaction and smooth hotel operations.
• Handle cash, credit card, and other payment transactions accurately.
• Prepare daily reports, summaries, and cash tallies as required.

• Managing inventory of car accessories in the store.
• Creation of quotations and Invoices for the approved quotations and job completed
• Negotiation of the quotations provided to the customers.
• Managed daily operations, ensuring optimal store performance and customer satisfaction.
• Led inventory management processes, streamlining stock control and reducing discrepancies.
• Trained and mentored staff on product knowledge and sales techniques to enhance team effectiveness.
• Developed promotional strategies to increase foot traffic and improve overall sales performance.

• Troubleshooting issues with NVR, DVR, IP and Analog cameras (POE , Analog and Wi-Fi)
• Monitoring calls, Scrubbing Tickets and providing feedback to agents.
• Monitoring call queue and assigning breaks to the agents.
• Providing training and OJT to new hires.
• Troubleshooting issues with Amcrest Cloud, GPS trackers and other devices used by customers.
• Diagnosed and resolved technical issues for clients using advanced troubleshooting methodologies.
• Provided training and support to junior team members, enhancing overall team performance and efficiency.

• Handling escalated calls from Critical Clients on all issues.
• Handling inbound calls for America’s, APAC and ANZ regions and follow-ups with outbound calls.
• Good knowledge in speech recognition process, Hospital workflow process and Clarity EMR system.
• Good knowledge on HIPAA and PHI.
• Handling Critical tickets and providing resolution within SLA.
• Assigned as a part of Agent Support Group (ASG).
• Assigned to deploy, install, maintain and troubleshoot MModal software using LANDesk Core Server
• Provided advanced technical support for complex software issues, ensuring rapid resolution and customer satisfaction.
• Led cross-functional teams to troubleshoot and resolve critical system failures, enhancing operational efficiency.

• Handling inbound calls for Americas, APAC and ANZ regions and follow-ups with outbound calls.
• Handling Escalation calls from end users on critical users.
• Software/hardware and basic network (TCP/IP, DHCP, DNS errors) troubleshooting of dell computers (Consumer based).
• Effective Resolution of Virus-Related Issues and Antivirus Maintenance and Configuration.
• Sales positioning for fee-based issues.
• Effective Resolution of Internet related issues.
• Accurate case logging in Seibel and Dell Serve.
• Maintain good customer experience over calls.
• Email Configuration and troubleshooting of email clients (Outlook, Windows Live Mail, etc.)
• Troubleshooting Hardware and software related issues on Dell Company provided Desktops and Laptops to end users.
• Streamlined ticketing system processes, resulting in improved response times for client inquiries.
• Collaborated with cross-functional teams to implement software updates and system enhancements effectively.

• Handling inbound calls for Americas, APAC and ANZ regions and follow-ups with outbound calls.
• Handling Escalation calls from end users on critical users.
• Software/hardware and basic network (TCP/IP, DHCP, DNS errors) troubleshooting of dell computers (Consumer based).
• Effective Resolution of Virus-Related Issues and Antivirus Maintenance and Configuration.

• Resolved complex technical issues for diverse hardware and software systems.
• Provided timely support through phone, email, and chat interfaces to enhance customer satisfaction.
• Collaborated with engineering teams to identify and escalate product defects for prompt resolution.
• Developed knowledge base articles to streamline troubleshooting processes and improve team efficiency.