Suresh TB
Thrissur
Summary
A dynamic individual with excellent communication and inter-personal skills. Able to work independently or within a team environment. Influences others and overcomes latent negativity to achieve targets. Is approachable and willing to accept objective criticism. Can work under challenging conditions. Looks at 'old problems' in a 'new way'. Very self-driven, motivates and inspires others to perform to their optimum potential. Entrepreneurial. Honest and confidential. Fluent in English, Hindi and Malayalam. Good Knowledge of Tamil and basic Kannada and Telugu.
Overview
8
8
years of professional experience
Work History
Associate Manager
Quantum IT solutions
Hyderabad
12.2020 - 11.2024
- Led and coordinated the team operation.
- Client relations.
- Lead new rollouts of products and services.
- Developed and implemented strategies to ensure cost-efficient operations.
- Facilitated the development of staff by providing training, coaching, and feedback.
- Managed daily workflow of team members to meet organizational goals.
Assistant Manager of Customer Service
Teleperformance DIBS
Indore
05.2017 - 12.2020
- Provided exceptional customer service by responding to inquiries and resolving complaints.
- Managed daily operations in the Customer Service department.
- Trained new team members on company processes for customer service.
- Monitored performance metrics to identify trends and develop solutions for improving efficiency.
Education
Bachelor of Arts - Sociology
IGNOU
New Delhi12-2018
Some College (No Degree) - Electronics And Communications Engineering Diploma
Poly Technic College
KunnamkulamSkills
- Operations management
- Floor supervision
- Project management
- Customer rapport
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Timeline
Associate Manager
Quantum IT solutions
12.2020 - 11.2024
Assistant Manager of Customer Service
Teleperformance DIBS
05.2017 - 12.2020
Bachelor of Arts - Sociology
IGNOU
Some College (No Degree) - Electronics And Communications Engineering Diploma
Poly Technic College
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