Suresh Turpu
Hyderabad
Summary
To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.
Self-assured Service Advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in and Highly knowledgeable in latest information concerning Area of expertise.
Overview
7
7
years of professional experience
Work History
Service Advisor
Kalyani motors private limited.
Hyderabad
06.2023 - 06.2024
- Resolved customer complaints in an efficient and courteous manner.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Promptly responded to customer inquiries via phone, email or in person.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Prepared invoices for services rendered and collected payments from customers.
- Ensured that all customer inquiries were handled promptly and accurately.
- Conducted customer satisfaction surveys to identify areas for service improvement.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Oversaw warranty counseling process to manage expense controls.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
Technician
BHARAT HYUNDAI MOTOR CORPORATION
07.2021 - 12.2022
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Replaced defective components or parts as needed.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Operated specialized diagnostic tools used to identify system faults.
- Managed quality control and maintained high level of customer satisfaction.
- Followed safety practices to safeguard against injury and damage to property.
- Utilized hand tools to properly splice cables.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Installed new components or replaced defective parts to restore functionality.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
Trainee
South Central railway
Secunderabad
04.2017 - 05.2017
- Company Overview: Industrial training on working of diesel locomotive Moula Ali secunderabad
- Industrial training on working of diesel locomotive Moula Ali secunderabad
- Industrial training on working of diesel locomotive Moula Ali secunderabad
Education
B.Tech - mechanical engineering
St Peter's engineering college
maisamaguda05.2025
Diploma - mechanical engineering
Arjun college of technology and sciences
Batasingaram01.2021
SSC -
Bharatiya Vidyalaya high school
Ameerpet01.2018
Skills
- Creative
- Hard working
- Quick learning
- Nx Unigraphics
- Auto cad
- Computer-aided design
Projects
Speed Breaker Power Generation Using Rack and Pinion Mechanism, It is a renewable energy generation by DC motor by conversion of kinetic energy by speed breaker motion. Chain Gear, The aim of this project is to develop an NC program using NC cam software. 3D model of chain gear is created and using NX cam software and generation of NC program in by NX cam software.
Languages
Telugu
First Language
English
Upper Intermediate
B2
Hindi
Upper Intermediate
B2
German
Beginner
A1
Timeline
Service Advisor
Kalyani motors private limited.
06.2023 - 06.2024
Technician
BHARAT HYUNDAI MOTOR CORPORATION
07.2021 - 12.2022
Trainee
South Central railway
04.2017 - 05.2017
B.Tech - mechanical engineering
St Peter's engineering college
Diploma - mechanical engineering
Arjun college of technology and sciences
SSC -
Bharatiya Vidyalaya high school