Suresha NT

• Demonstrated respect, friendliness and willingness to help wherever needed.
• Developed team communications and information for meetings.
• Used coordination and planning skills to achieve results according to schedule.
• Monitored company inventory to keep stock levels and databases updated.
• Worked flexible hours across night, weekend and holiday shifts.
• Identified issues, analyzed information and provided solutions to problems.
• Saved $[Amount] by implementing cost-saving initiatives that addressed long-standing problems.
• Collaborated with team members to achieve target results.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Conducted research, gathered information from multiple sources and presented results.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Participated in team-building activities to enhance working relationships.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
• Developed and maintained courteous and effective working relationships.
• Worked with customers to understand needs and provide excellent service.

• Below were my responsibilities:
• Stakeholder management: Co-ordinate with US and HK team on deliveries
• Transition: Transition work from US team to India and HK team
• Successfully transitioned firmware upgrade and BCP drills and many other works to India
• Successfully transitioned complete maintenance work from HK to India during team displacement recently
• Stategic initiative: Update management with project and work status
• Drive Stategic initiative of LOB
• Automation: Work with developers and SAN, NAS, backup, windows, unix and virtual team, Team leads identify and implement automation
• Hiring: Work with recruiters to finalize candidates for senior/lead roles
• We have 40% diversity in our teams
• As a Storage Lead below were my Job responsibilities
• Primary SME for Hitachi SAN storage product, Having extensive experience on Hitachi USP, USPv, VSP, VSPG1000, HUS and AMS storage arrays
• Also have exposure on HNAS & HCP
• Hands on experience on EMC enterprise SAN storage like VMAX & XtreamIO
• Hands on experience on Netapp 7 mode & good understanding of CDOT
• Hands on experience on ZFS, Isolon, Pure storage
• Hands on experience on Hitachi & EMC software products like HDvM, HRpM, HTnM, HSA, HDID, HORCM Manager & unisphere
• Hands on experience on managing replication like HUR and shadow image, SRDF, Knowledge on Truecopy, COW & GAD
• Expert level knowledge on troubleshooting storage issues (Efficiently handled data center breakdown and storage breakdown issues)
• Expert level knowledge level knowledge on performance monitoring and troubleshooting
• Primary contact for designing and implementing proactive performance monitoring across SAN environment (200+ VSP and G1000 arrays)
• Performing zoning, troubleshooting and firmware upgrade on Cisco and brocade SAN environment
• Participated in NDAM migrations and fabric tech refresh efforts
• Performing design, deployment, and configuration of SAN, SAN Fabric hardware and software, including SAN disk arrays, SAN switch hardware
• Involving in the storage hardware deployment and configuration as well as preparing all Storage hardware for Production Acceptance
• Driving efforts concerning drift management, asset management and BCP/DR exercise support besides monitoring, alarming and alerting catalog (+BaseMon)
• Creating an inspiring team environment with an open communication culture
• Maintaining staff by, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities
• Maintaining organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies
• Preserving assets by implementing disaster recovery and back-up procedures, information security and control structures
• Recommending information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements
• Participate and provide inputs for BCP and DR drill activity
• Key Projects:
• JNL Pool remediation
• Acknowledged and retrieved about 2 PB of space on G1500 arrays where JNL pools are not in use
• Deployment and Configuration of HDID & HSA
• Deployment of Hitachi Data Injector and Hitachi Storage Advisor as part of SDS implementation
• Optimization of Cache
• Acknowledged and operated with HDS (Storage Vendor) to add around 4.5TB unutilized/non-activated cache to CLPR) to exploit it in production which helped the performance on the Storage arrays
• HMO settings on VERITAS active/active cluster
• Identified the missing HMO (Host Mode Options) for VERITAS clusters which facilitated in mitigating the Auto fail over issued on the active/active Veritas clusters
• Acknowledged 1800+ servers having issues and synchronized with different OSE teams to get this fixed
• Controlled with SAN Engineering team to get the Storage Provisioning document updated for future configurations
• AIX dynamic tracking and fast fail setting on host
• Cooperated with support team, for running script on all AIX hosts to enable Dynamic Tracking and Fast Fail in AIX Environment which helps in rediscovering the SAN connectivity while performing any tech refresh/SAN hardware replacements

TO be updated

• Augmented utilization of cache to mitigate performance bottle necks across the organization in Wells Fargo 2017
• Identified and played a prominent role in Journal Pool remediation, thereby added 2PB of unused JNL pool space back to disk pools from more than 20 non-replication licensed arrays
• Acknowledged Gold coin, WAC, and Wells Fargo Champion award
• Made vital contribution in securing the award for the Team with Team Excellence during Q4 2016 & Q1 2018
• AIR: implemented Automated incident resolution which Reduced number incident by 10000 per year
• Storage Sev1 performance issues decreased by 70%, through performance project initiative
• Created Splunk dashboard to identify fabric error in a glance
• Automated cisco and brocade fabric health check and prechecks

• Implementation of Hitachi, EMC & Netapp product and solutions in customer Datacenter
• Providing L1 & L2 support to resolve the issue (Onsite, remote support, telephonic support.)
• Microcade upgrade on VSP, AMS and HUS arrays
• Troubleshooting technical issues, And initial configuration
• Working with the principle companies in resolving issues
• Products worked AMS2000, HUS USP, and USPv, VNXe, VNX, Netapp
• Customer support and coordination

· Implementation of Hitachi, EMC &Netapp product and solutions in customer Datacenter

· Providing L1 & L2 support to resolve the issue (Onsite, telephonic support.)

· Microcode upgrade on netapp and hitachi arrays

· Troubleshooting technical issues, And initial configuration

· Working with the principle companies in resolving issues.

· Products worked AMS2000, HUS USP, and USPv, VNXe, VNX, Netapp.

· Customer support and coordination