KAKARLA SURESH BABU
Bapatla
Summary
Branch operations manager with extensive experience at Axis Bank Ltd, recognized for enhancing operational efficiency and customer satisfaction. Expertise in system and team leadership, successfully implementing strategies that elevate service quality and compliance. Proven ability to drive productivity and cultivate a culture of excellence within teams.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Branch Operations Manager
Axis Bank Ltd
Eluru
05.2023 - Current
- Managed daily operations to ensure branch efficiency and compliance with policies.
- Led staff training programs to enhance customer service and operational skills.
- Performed routine audits of branch operations to identify areas for improvement.
- Performed routine audits of branch operations to identify areas for improvement.
- Oversaw inventory management, ensuring accurate stock levels and timely replenishment.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Handling the statutory notices at the branch like, NCRP complaints, Arbitratory, Labur notices, civil court orders etc.
- Handling of Death claims and Lockers issunance.
- Monitoring the gold loan process and gold business.
Personal Banker Authoriser
Hdfc Bank Ltd
Ponnur
05.2021 - 05.2023
- Authorized transactions, ensuring strict compliance with company policies and minimizing risk exposure.
- Conducted risk assessments to ensure adherence to banking regulations.
- Analyzed financial data to deliver customized banking solutions for clients.
- Managed customer accounts and transactions, enhancing client satisfaction and trust in financial services.
- Guided customers in leveraging mobile applications and online banking services for seamless banking experiences.
- Maintained precise records of all transactions within branch database system.
Teller
Hdfc Bank Ltd
Ponnur
04.2018 - 05.2021
- Executed cash receipts and payments, ensuring accuracy and timeliness in all transactions.
- Balanced cash and bundled currency at end of each day.
- Processed RTGS/NEFT transactions before cutoff times while maintaining teller counter registers.
- Managed vault activities, streamlining clearing processes and instrument dispatching to centralized locations.
- Monitored high-risk customer profiles for transactions exceeding 10 lacs, adhering to AML and KYC regulations.
- Verified non-resident transactions against FATF banned country lists.
- Administered outward and inward remittances, including issuance of forex prepaid and debit cards.
- Addressed customer instructions and complaints promptly, enhancing customer satisfaction and support for account inquiries.
Personal Banker
Hdfc Bank Ltd
Tenali
08.2015 - 04.2018
- Handling of Customer Services and instructions and solve within the TAT.
- Handling of Custodian for Accounts insta kits, Debit Cards, welcome kits etc.
- Processing of opening accounts and Deliverables in Bank.
- Processing of Retail Forex Transactions/pre-paid cards/Multi currency cards and imports bills and exports bills.
- Processing of outward remittances and inward remittance within the TAT and verifying the KYC documents and checking from Banned list from FAT.
Accountant (F&A)
RCM INFRASTRUCTURE LTD
Kanpur
02.2014 - 08.2015
- Prepared cash bank and journal vouchers; verified accuracy to ensure compliance.
- Checked supplier bills and RA bills for discrepancies and alignment with terms.
- Compared all bills against price lists, purchase orders, and work orders.
- Performed daily ledger checks using Tally for financial accuracy.
- Scrutinized monthly trial balance to identify inconsistencies.
- Participated in finalizing account balance sheets for vendors and suppliers.
- Facilitated communication between clients and internal teams for project clarity.
Education
MBA - Finance & Marketing
ST.ANN'S COLLEGE OF Eng & Tech
Chirala01-2013
B.Com - Computers Applications
The Bapatla College of Art's & Science
Bapatla05-2011
Intermediate - C E C
VISHWA JYOTHI JR COLLEGE
Secundrabad05-2008
SSC -
N.Z.P.H SCHOOL
Appikatla01-2006
Skills
- Microsoft Word and Excel
- PowerPoint presentations
- Data Analysis
- Operations management
- Compliance auditing
- Inventory management
- Windows operating system
- Financial Reporting
Accomplishments
- In year two times Star of the Month for Extraordinary contributor in bank operations and in productivity of two consecutive months.
- Appreciation Certificate from Zonal Head of HDFC bank retail Segments for Retails Forex transaction in 2017.
- Received Appreciations from Higher Level Management for extraordinary productivity of the year in 2017-18.
- Received appreciation from Zonal Head for high productivity in Life insurance in the year of 2018.
- I achieved the every month star performance award in FY21
- I have qualified NR Ka Badsha in FY19, I have qualified the KMBV in FY20, I have qualified Star Performer in GI in FY20
- I have qualified in Life Insurance for the contest of Karthik Vana Bojanalu in FY23
- I Have qualified in Life Insurance for the contest of BEAT the BEST in FY25
- I have qualified in Genaral insurance for the contest of protector soldiers in FY 24.
Disclaimer
I hereby declare that the above mentioned details are correct for the best of my knowledge.
Languages
English
Intermediate (B1)
B1
Hindi
Elementary (A2)
A2
Telugu
Native
Native
Certification
- Tally ERP
Timeline
Branch Operations Manager
Axis Bank Ltd
05.2023 - Current
Personal Banker Authoriser
Hdfc Bank Ltd
05.2021 - 05.2023
Teller
Hdfc Bank Ltd
04.2018 - 05.2021
Personal Banker
Hdfc Bank Ltd
08.2015 - 04.2018
Accountant (F&A)
RCM INFRASTRUCTURE LTD
02.2014 - 08.2015
MBA - Finance & Marketing
ST.ANN'S COLLEGE OF Eng & Tech
B.Com - Computers Applications
The Bapatla College of Art's & Science
Intermediate - C E C
VISHWA JYOTHI JR COLLEGE
SSC -
N.Z.P.H SCHOOL