Summary
Overview
Work History
Education
Skills
Rewards & Recognition
Timeline
Generic

SURESH BABU BAVIREDDY

Service Delivery Manager & Software Programmer
Hyderabad

Summary

Effective Service Delivery Manager & Programmer well-versed with Agile methodologies with 11+ years of experience in managing dynamic and flexible environments. Champions the Service Delivery in projects, developing a strong understanding of projects impacting on support services and ensure the impact is minimized. Ensured that appropriate and up to date controls, processes, documentation, and procedures are in place and followed. Established decision-maker with background in mentoring others to accomplish project milestones. Offering exemplary client relationship building prowess.

Overview

11
11
years of professional experience
4
4
years of post-secondary education

Work History

Service Delivery Manager

EY Global Delivery Services India LLP
Hyderabad
05.2020 - Current
  • Implement agile management ideals by facilitating exercises such as sprint planning and team leading standup's
  • Coordinated among multiple external stakeholders to gain consensus on major project milestones and prioritization goals.
  • Met with business leaders to better understand IT issues that negatively impacted businesses.
  • Attended staff and client meetings and served as liaison to manage operations for account.
  • Interfaced effectively with key accounts, answering questions and delivering exceptional service.
  • Cultivated effective and positive working relationships with lucrative clients through onboarding, initial training and ongoing support.

Software Development Team Lead

GTKonnect India Pvt Ltd (Formerly Netwin Solution India Pvt Ltd)
Hyderabad
05.2016 - 05.2020
  • Collaborated with senior leadership to define requirements and build projects that achieved or exceeded corporate plans.
  • Worked with developers to identify and remove software bugs.
  • Reviewed code to check compliance with company coding guidelines.
  • Discussed issues with team members to provide resolution and apply best practices.
  • Monitored development efforts to maintain high levels of quality control and reduce impact of unforeseen issues.
  • Documented technical workflows and knowledge to educate newly hired employees.
  • Offered technical guidance for 6 projects during development meetings.
  • With rich Global Trade knowledge, developed a suit of Global trade products including but not limited to

Foreign Trade Zone

Inbond

Global Classification

Automated Manifest System

Importer Security Filing

Restricted Party Screening



Senior Software Developer

Netwin Solution India Pvt Ltd
Hyderabad
11.2013 - 05.2016
  • Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development.
  • Updated old code bases to modern development standards, improving functionality.
  • Developed clear specifications for project plans using customer requirements.
  • Planned and developed interfaces that simplified overall management and offered ease of use.
  • Participated in software field testing to verify performance of developed projects.
  • Developed databases, programs and processes for integration and implementation across enterprise.
  • Monitored ongoing operation of assigned programs and responded to problems by diagnosing and correcting logic and coding errors.
  • Documented technical workflows and knowledge to educate newly hired employees.

Software Developer

VRE Infotechnologies
Hyderabad
07.2011 - 10.2013
  • Collaborated effectively with members of software development team and personnel in other departments.
  • Wrote clear, clean code for various projects.
  • Worked closely with peers to identify issues and provide suitable resolutions.
  • Sat in on design team and planning meetings.
  • Worked with developers to identify and remove software bugs.
  • Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
  • Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.

Education

B.Tech - Computer Science

Priyadarshini Institute of Technology & Sciences
Tenali
06.2007 - 05.2011

Skills

Agile Project management

undefined

Rewards & Recognition

EY Appreciate – Inclusive Leadership award

EY Appreciate – Spot Award

Multiple “Pat On Back” awards at GTKonnect India Pvt Ltd

Received a "Gold Medal" for my exceptional performance in S.S.C

Timeline

Service Delivery Manager

EY Global Delivery Services India LLP
05.2020 - Current

Software Development Team Lead

GTKonnect India Pvt Ltd (Formerly Netwin Solution India Pvt Ltd)
05.2016 - 05.2020

Senior Software Developer

Netwin Solution India Pvt Ltd
11.2013 - 05.2016

Software Developer

VRE Infotechnologies
07.2011 - 10.2013

B.Tech - Computer Science

Priyadarshini Institute of Technology & Sciences
06.2007 - 05.2011
SURESH BABU BAVIREDDYService Delivery Manager & Software Programmer