SURESH KUMAR PAL
Noida
Summary
I have 6+ years of delivering exceptional results and proven efficiency in Telecom Retail Store Management, Stock Allocation Management, Financial Accounting
Outgoing and reliable Brand Ambassador with 6+ years of experience in sales and marketing. Trusted to positively represent Telecom Retail Store by being well-versed and knowledgeable in all products. Consistently communicates and engages customers about products and current promotions.
Overview
5
5
years of professional experience
Work History
Brand Ambassador
Panasonic Mobile (Multiplier Mudra)
Noida
07.2017 - 02.2018
- Promoted positive company image through superior customer service experiences.
- Store operations and Sales management, Customer Experience & Customer Services
- Conversed with customers to share information about products and services.
- Introduced sales, promotions and other brand initiatives to gain customer loyalty.
- Employed basic selling techniques to engage with customers.
- Communicated regularly with team members regarding progress updates on projects.
- Provided customer service support during promotional events or when needed.
- Managed relationships with vendors involved in promotional activities.
- Maintained an up-to-date knowledge base on current industry developments.
- Maintained inventory integrity and accuracy to protect company assets.
- Leveraged smartphones and CRM systems to manage and document daily activities.
- Built lasting relationships with customers by delivering first-call resolution and taking ownership of scenarios.
- Operated point-of-sale system to complete sales transactions.
- Developed and executed brand awareness campaigns to increase customer engagement.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Handled customer complaints in a professional manner.
- Demonstrated knowledge of store products and services.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
Associate Store Manager
Mobiliti World ( IVR Pvt Ltd )
Delhi & Noida
12.2013 - 06.2017
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Assisted customers, answered questions and resolved problems for stellar customer service.
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
- Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
- Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Analyzed inventory trends to guide product ordering and develop sales promotions to minimize overstock.
- Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
- Maintained up-to-date knowledge of products offered by the store.
- Executed merchandising plans according to company guidelines.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Associate Store Manager
The Mobile Store Ltd ( Essar Group )
Noida
04.2013 - 12.2013
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Assisted customers, answered questions and resolved problems for stellar customer service.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
- Analyzed inventory trends to guide product ordering and develop sales promotions to minimize overstock.
- Managed stockroom operations including receiving shipments, organizing shelves, tracking inventory levels.
Education
Master of Arts - Sanskrit
Sampurnanand Sanskrit Vishwavidyalaya
Varanasi12-2016
Bachelor of Arts - Hindi
Kanpur University
VishwavidyalayaSampurnanandMobilitiKanpur, Utter Pradesh11-2014
10+2 - Science Stream
Board of High School & Intermediate Education UP
Allahabad05-2009
Skills
- Relationship Building
- Sales territory growth
Languages
Hindi
First Language
English
Beginner (A1)
A1
Timeline
Brand Ambassador
Panasonic Mobile (Multiplier Mudra)
07.2017 - 02.2018
Associate Store Manager
Mobiliti World ( IVR Pvt Ltd )
12.2013 - 06.2017
Associate Store Manager
The Mobile Store Ltd ( Essar Group )
04.2013 - 12.2013
Master of Arts - Sanskrit
Sampurnanand Sanskrit Vishwavidyalaya
Bachelor of Arts - Hindi
Kanpur University
10+2 - Science Stream
Board of High School & Intermediate Education UP
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