Suresh Kumar Prabhakaran
Chennai
Summary
Dynamic Software LX Quality Generalist at GP Strategies India Pvt Ltd, adept in customizing testing methodologies and enhancing user experience. Proven ability in issue resolution and functional testing, leveraging basics of SQL and Python to drive quality initiatives. Committed to delivering exceptional support and achieving project goals efficiently.
Overview
9
9
years of professional experience
Work History
Software LX Quality Generalist
GP Strategies India Pvt Ltd
Chennai
03.2021 - Current
- Company Overview: Currently employed as a Software LX Quality Generalist at GP Strategies India Pvt Ltd, Chennai, supporting quality initiatives for an American multinational biopharmaceutical corporation
- Customize testing methodologies and strategies based on the engagement type, ensuring thorough coverage of functional, usability, and compatibility testing as per project requirements
- Serve as a direct liaison between the testing team and project management, promptly sharing any concerns, feedback, or updates from the testing team's perspective to the Project Manager, facilitating efficient resolution of issues and alignment of project goals
- Design and develop comprehensive question mark assessments tailored to course objectives and learning outcomes
- Act as a primary point of contact for learners experiencing issues accessing course content, promptly addressing queries and technical difficulties to ensure a seamless learning experience
- Engage directly with learners to troubleshoot and resolve issues, providing personalized support and guidance to overcome any obstacles to course participation and completion
- Currently employed as a Software LX Quality Generalist at GP Strategies India Pvt Ltd, Chennai, supporting quality initiatives for an American multinational biopharmaceutical corporation
Senior AR Associate
Apexon
02.2019 - 03.2021
- Getting Huge number of claims regarding medical bill
- Calling to US Insurance Company, getting clarification in denied claims
- Once the Claim is got processed and received a payment, need to send the claim to posting team to take an appropriate action
- If claim got denied for any other reason, we need to work for that denied reason and need to kick the claim with appropriate denied reason and provider need to update the certain things and need to refile to payer to process the claim
- Once it gets received the insurance company need to process and make a payment for that claim
Senior Client Partner
Access Healthcare
06.2017 - 08.2018
- Getting Huge number of claims regarding medical bill
- Calling to US Insurance Company, getting clarification in denied claims
- Once the Claim is got processed and received a payment, need to send the claim to posting team to take an appropriate action
- If claim got denied for any other reason, we need to work for that denied reason and need to kick the claim with appropriate denied reason and provider need to update the certain things and need to refile to payer to process the claim
- Once it gets received the insurance company need to process and make a payment for that claim
Senior Customer care Representative
NTT DATA
03.2016 - 03.2017
- Getting Huge number of claims regarding medical bill
- Calling to US Insurance Company, getting clarification in denied claims
- Once the Claim is got processed and received a payment, need to send the claim to posting team to take an appropriate action
- If claim got denied for any other reason, we need to work for that denied reason and need to kick the claim with appropriate denied reason and provider need to update the certain things and need to refile to payer to process the claim
- Once it gets received the insurance company need to process and make a payment for that claim
Education
MBA - Human Resource Management
University of Madras
Chennai05-2017
Bachelor of Engineering - Electrical And Electronics Engineering
Vel Tech Multi Tech Engineering College
Chennai04-2015
Skills
- Testing methodologies
- Functional testing
- Usability testing
- Compatibility testing
- Issue resolution
- Course content support
- Basics of SQL
- Basics of Python
Timeline
Software LX Quality Generalist
GP Strategies India Pvt Ltd
03.2021 - Current
Senior AR Associate
Apexon
02.2019 - 03.2021
Senior Client Partner
Access Healthcare
06.2017 - 08.2018
Senior Customer care Representative
NTT DATA
03.2016 - 03.2017
MBA - Human Resource Management
University of Madras
Bachelor of Engineering - Electrical And Electronics Engineering
Vel Tech Multi Tech Engineering College
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