Suresh Kumar
Gurgaon
Summary
Dynamic engineering leader with extensive experience at Bharti Airtel, driving digital transformation and program management. Proven track record in enhancing operational efficiency, achieving a 70% reduction in order delivery time. Skilled in solution architecture and strategic planning, fostering collaboration across teams to deliver impactful business solutions.
Overview
20
20
years of professional experience
1
1
Certification
Work History
AVP, Engineering Program Management
Bharti Airtel
Gurgaon
12.2023 - Current
- Role: Engineering Delivery Lead
- Team size managed: 10
- Platforms: Hansen Order Management, CPQ, Catalog, Siebel CRM, Amdocs Billing, AbInitio
- Leading digital program charters for Airtel Business
- Delivery charter for improvement of e2e order delivery TAT by 70%
- Bill & Pay charter to improve first time right bills and collections by 30%
- Serve charter to improve complaint MTTR, repeat faults and enabling self-serve
- Handling Global Voice Platform for B2B business
- Leading the team of functional consultants for new product development for B2B business
- Handling for annual AOP for B2B engineering annual budget
Principle Program Manager
Bharti Airtel
Gurgaon
08.2021 - 12.2023
- Role: Program Delivery Lead
- Team size managed: 8 direct, 40+ indirect
- Platforms: Hansen Order Management, CPQ, Catalog, Siebel CRM, Amdocs Billing
- Transformation of B2B BSS stack
- E2E program ownership to replace legacy stack with new digital stack encompassing: Product Catalog, CPQ, Order Entry / Order Validation, Order Management, CRM, Billing
- Building the product journeys for connectivity and non-connectivity products
- Enabling real time order tracking
- Migration of Customer Links/Account of all the products ensuring zero impact on change orders and billing
- Enabling bulk ordering capability
- Building PM Workbench tools for Network Project Managers
Head of engineering for CCT Systems
Bharti Airtel
Gurgaon
08.2020 - 08.2021
- Role: Engineering Vertical Lead
- Team size managed: 12 direct, 70+ indirect
- Platforms: Avaya Aura platform, Sprinklr Care, Asterisk Open source EPABX, Speech Analytics, Voice Bot
- Voice Telephony based projects
- Implementation of inhouse WebRTC based dialer
- Implementation of inhouse OBD Platform
- Operational Management of Avaya experience Platform & getting new enhancements implemented
- Voice Analytics for automated Quality management and better experience
- Social Care projects
- Email Care for airtel B2C and B2B consumers
- Complaint handling for social channels - Twitter, Facebook, Instagram
- Integration with LinkedIn
Project Lead for Prepaid BSS Stack
Bharti Airtel
Gurgaon
01.2017 - 08.2020
- Role: Project Delivery Lead
- Team size managed: 8 direct, 40+ indirect
- Platforms: Recharge Platform (Amdocs - Umarket), MNP System, Comviva PACS Care Platform, Mediation Provisioning and CDR system, Mavenir Messaging Gateway, AbInitio
- Sri Lanka IT Stack Digital Transformation
- Program Management for entire IT Stack transformation from legacy IBM Systems to Inhouse India platforms - CRM, Billing, Recharge, Mediation, Roaming, Interconnect, etc.
- Consolidation of systems - Sunset of 35+ applications, Unified Prepaid and Postpaid stack
- Infra migration - Physical to Virtual, Server, Storage, Firewalls, Switches, Load balancers
- ~50% reduction in IT Opex
- Stakeholder Management - Sri Lanka IT, Business, Regulatory, Network Teams
- Ensure all the user journey's (Acquisition, Change Order, Provisioning, Billing, etc.) are captured accurately and implementation on to-be system
- A case study in TMForum, speaker at TMForum for IT Migration Masterclass
VAS & SDP Manager
Bharti Airtel
Gurgaon
09.2014 - 12.2016
- Role: VAS & SDP Lead
- Team size managed: 2 direct, 30+ indirect
- Platforms: Subscription Manager, Consent Gateways, Cell Broadcast channels
- VAS Complaints reduction
- Worked with various stakeholder like Customer Experience and regulatory teams to implement security measures to reduce the frauds in VAS subscriptions
- Implementation of Captcha on WAP traffic
- Second consent for all the acquisition channels
- Laying down framework for waiver for fraudulent transactions
- Google Direct Carrier Billing Launch
- Launch of Google DCB service ensuring all security & SLA aspects are covered
- Launch of Celltick services
- Launched the Celltick as new channel for VAS acquisition
- Increasing VAS revenue- Ensured that IT VAS systems are working properly and renewals are performed to generate revenue
- Implemented measures to increase the revenue - Online recharge trigger-based charging
Technical Account Manager
Giesecke & Devrient
05.2010 - 09.2014
- Role: Presales
- Team size managed: NA
- Platforms: SmartTrust OTA Platform, Device Management, NFC, SIM Cards, M2M/IOT SIM Management
- Presales for India & APAC Region
- Technical Response to RFP's/RFI's
- Product and Solution Presentations to Prospects
- Development and demonstration of prototypes/demo scenarios to prospects
- Evolving solutions for prospects, through discussions with partners & SIs
- Preparing solution document for integration with various network nodes like IN, Mediation, SMSC, HLR, STP, Content Partners, Mobile Wallet Platforms, etc.
- System Dimensioning and preparing BoQ/BoM & Commercial Negotiations with 3rd party vendors
- Contributing to continuous product development and organizational competitiveness by providing feedback on market requirements
- Participation in Seminars, Exhibitions, Partner Meetings
Management Trainee
TATA TeleServices Pvt. Ltd.
05.2009 - 06.2009
- Role: Management Intern
- The objective of the project was to study and understand the market dynamics & prospects of telecom enterprise solutions
- Practice the various processes and procedures followed during the corporate sales by Enterprise Business Services team
Manager
Reliance Industries
01.2008 - 06.2008
- Role: IT Planning Manager
- Team size managed: NA
- Platforms: AutoCAD, Network Switches and IT equipment
- Understanding IT related business requirements of various business teams and providing best technical, cost-effective solution
- Preparing IT NDLs and BoQs
- Lab testing and implementation of IT & Networking equipment
Project Manager
Reliance Communications
09.2006 - 01.2008
- Role: Project Manager
- Team size managed: NA
- Platforms: Cisco Switches & Router, Wi-Fi Access Points, MS Projects
- Handling projects related to IT Networks
- IT LAN and Wi-Fi implementation
- Evaluation, Testing and implementation of latest network equipment
Education
MBA - Telecom Management
Symbiosis Institute of Telecom Management
Pune05-2010
B.E. - Electronics & Communications
University of Rajasthan
Skills
- Solution architecture
- Systems design
- Digital transformation
- Business solutions
- Migration strategies
- Systems design
- Business analysis
- Strategic planning
- Program management
- Techno-Commercial Negotiation
- Partner Management
Certification
• Certified Scrum Master, 2016
• Biz Process Framework, 2016
• Aerospike Dev & OM, 2017
• Cisco Routing & Switching, 2010
• Biz Process Framework, 2016
• Aerospike Dev & OM, 2017
• Cisco Routing & Switching, 2010
Accomplishments
- Selected for Airtel Future Leaders Program (top 0.5% talent)
- Recommended candidate for Indian Army officer at SSB Bhopal (2010) - Batch ESTL67952 (top 6 out of 600)
Relationship
Married
Languages
- English
- Hindi
- Rajasthani
- Punjabi
Hobbies and Interests
- Swimming
- Travelling
- Cooking
Locations
- Gurgaon, Gurgaon, Haryana
- Mumbai, Mumbai, Maharashtra
- Pune, Pune, Maharashtra
Personal Information
- Passport Number: L1555706
- Date of Birth: 08/20/84
- Nationality: Indian
Timeline
AVP, Engineering Program Management
Bharti Airtel
12.2023 - Current
Principle Program Manager
Bharti Airtel
08.2021 - 12.2023
Head of engineering for CCT Systems
Bharti Airtel
08.2020 - 08.2021
Project Lead for Prepaid BSS Stack
Bharti Airtel
01.2017 - 08.2020
VAS & SDP Manager
Bharti Airtel
09.2014 - 12.2016
Technical Account Manager
Giesecke & Devrient
05.2010 - 09.2014
Management Trainee
TATA TeleServices Pvt. Ltd.
05.2009 - 06.2009
Manager
Reliance Industries
01.2008 - 06.2008
Project Manager
Reliance Communications
09.2006 - 01.2008
MBA - Telecom Management
Symbiosis Institute of Telecom Management
B.E. - Electronics & Communications
University of Rajasthan