SURESH KUMAR
Vill
Summary
Seeking a position in a professionally managed & highly competitive organization to utilize my abilities and skills for the organizational as well as individual growth.
Overview
2019
2019
years of professional experience
3
3
years of post-secondary education
Work History
Phone Officer
Citibank
Chennai
05.2012 - 11.2018
- Team Leader
- Handling Customer queries and complaints
- Resolving and helping the customer in all the banking operations
- Retaining the customer for the bank
- Up selling the bank products and offers to customer
- Convincing the customer to buy bank products
- Building good relationship with other departments like SME, Credit cards & others, to ensure smooth operations of the department.
Assistant Restaurant Manager
KFC Restaurants
Chennai
06.2010 - 04.2012
- Reporting to the Restaurant General Manager
- Lead, motivate & develop team to maximize profits
- Ensure all the Customer complaints are resolved
- Recruitment, training and certification of team members
- Ensure store compliance with company’s operational procedures
- Asset & Equipment maintenance
- Drive customer focus through service standards in area
- Forecasting Targets and achieving targets
- Efficient utilization of the manpower by means of effective charting out the duty rooster
- Assuring the Timely & Accurate indent is placed for the restaurant
- Focusing on the various audits in the restaurants.
ASHOK
New Delhi
1 1 - 10.2008
- As a part of 3-year degree course.
PROESSIONAL TRAINING
01.2005 - 01.2008
- Underwent Industrial Exposure Training in all the four major departments at ITDC THE
Education
B.Sc - Hotel Management
IHMCT & AN
05.2007 - 05.2010
12 - undefined
Kendriya Vidyalaya No
New, Delhiundefined
Kendriya Vidyalaya No
New, DelhiSkills
SYSTEM PROFICIENCYPresentations using MS-office (Word, Excel, Power Point)Internet Browsing etc
Timeline
Phone Officer
Citibank
05.2012 - 11.2018
Assistant Restaurant Manager
KFC Restaurants
06.2010 - 04.2012
B.Sc - Hotel Management
IHMCT & AN
05.2007 - 05.2010
PROESSIONAL TRAINING
01.2005 - 01.2008
12 - undefined
Kendriya Vidyalaya No
undefined
Kendriya Vidyalaya No
ASHOK
1 1 - 10.2008