Suresh Raja Madasu
Certified Service Advisor
Summary
Experienced Certified Service Advisor bringing nine years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
14
14
years of professional experience
3
3
Certificates
3
3
Languages
Work History
Service and Body Shop Advisor
Bentley-Hyderabad
09.2023 - Current
- Replaced and repaired vehicle parts according to work order instructions.
- Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.
- Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
- Inspected new parts and areas of repair to verify correctness and quality.
- Inspected completed repairs for accuracy, quality and safety.
Certified Service Advisor
Mercedes-Benz (Silver Star)
06.2016 - 08.2023
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Developed estimates by costing materials, supplies, and labor.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Suggested additional services to customers in order to meet upsell goals.
- Increased efficiency and team productivity by promoting operational best practices.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Service and Body Shop Advisor
BMW-(KUN Exclusive)
12.2014 - 06.2016
- Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies, and labor.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Client Service Advisor
ALI & SONS (Audi, Volkswagen, Porsche)
09.2012 - 09.2014
- Documented problems and corrective actions to maintain records.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Maintained high customer satisfaction standards to meet or exceed targets.
Service and Body Shop Advisor
Mahindra First Choice Services (Mahindra & Mahindra)
06.2011 - 08.2012
- Replaced and repaired vehicle parts according to work order instructions.
- Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.
- Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
- Escalated issues to proper supervisors when standard processes were not effective.
- Engaged clients in person and over phone to answer questions and address complaints.
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Service Advisor
Hyundai-(KUN United)
08.2009 - 01.2011
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Documented problems and corrective actions to maintain records.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Education
Bachelor of Science - Mechanical Engineering
Laki Reddy Bali Reddy College of Engineering (JNTU
Mylavaram-Vijayawada 04.2001 -
Intermediate -
Narayana Academy
Vijayawada 04.2001 -
Secondary School -
Chalapathi Residential School
Gunturu 04.2001 -
Skills
Customer Retention
Computer Skills
Technical Support
Documentation and Reporting
Service Estimates
Repairs Scheduling
Customer Service
Cost Estimation
Service Recommendations
Workflow Management
Listening Skills
Complaint Resolution
Team Collaboration
Work Order Interpretation
Process Improvements
Handling Customer Complaints
Customer Relationship Management
Certification
Received a certificate as a Certified Service Advisor from Mercedes-Benz India (Globally Approved)
Additional Information
Area of Interest:
1. Automobile field
2. Robotics
Extra Curricular Activities:
1. Participated in National level carom championship held at Bhopal.
2. Participated in State level shuttle badminton held at Gunturu.
Personal details:
- Name : Suresh Raja Madasu
- Father's name : Sri. M Raja Rao
- Mother's name : Smt. M Rani
- Date of birth : August 02, 1989
- Sex : Male
- Martila status : Married
Declaration:
I solemnly declare that above information furnished is true to the best of my knowledge and belief.
Date:
Place:
(MADASU SURESH RAJA)
Timeline
Service and Body Shop Advisor
Bentley-Hyderabad
09.2023 - Current
Certified Service Advisor
Mercedes-Benz (Silver Star)
06.2016 - 08.2023
Service and Body Shop Advisor
BMW-(KUN Exclusive)
12.2014 - 06.2016
Client Service Advisor
ALI & SONS (Audi, Volkswagen, Porsche)
09.2012 - 09.2014
Service and Body Shop Advisor
Mahindra First Choice Services (Mahindra & Mahindra)
06.2011 - 08.2012
Service Advisor
Hyundai-(KUN United)
08.2009 - 01.2011
Bachelor of Science - Mechanical Engineering
Laki Reddy Bali Reddy College of Engineering (JNTU
04.2001 -
Intermediate -
Narayana Academy
04.2001 -
Secondary School -
Chalapathi Residential School
04.2001 -