Summary
Overview
Work History
Education
Skills
Timeline
Certification
Interests
Extra and Co- Curricular Activities
Projects
Personal Details
Work Availability
Decleration
Quote
Hi, I’m

SURESH SHESHARAM CHAUDHARY

Assistant Manager - Control Centre
Mumbai
SURESH SHESHARAM CHAUDHARY

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

3
years of professional experience
5
Language
5
Certificates

Work History

21North Europ Assistance
Mumbai

Assistant Manager - Control Centre (Operations)
11.2022 - 06.2023

Job overview

  • Managed task assignments and reduced ticket per task from 1 to 0.6 for West Cluster, ensuring efficient workflow by team
  • Oversee and manage day-to-day operations for smooth execution of trips
  • Work closely with City Operation Head to develop and implement strategies to improve efficiency and productivity of Ambassadors
  • Maintain high level of quality and accuracy in all tickets resolved by Support team
  • Ensure compliance with all relevant regulations, policies, and procedures are been followed by Ambassadors
  • Manage and prioritize incoming requests and ensure they are resolved in timely manner
  • Monitor system performance and take necessary actions to address any issues or outages
  • Serve as point of contact for Sales Team and Operation Team
  • Manage team of support team, including training, coaching, and performance management
  • Provide regular reports and updates to senior management on performance of west cluster support team

21North Europ Assistance
Mumbai

Account Manager (Operations)
08.2021 - 10.2022

Job overview

  • Develop and maintain strong relationships with key dealerships, understanding their business needs and goals.
  • Delivering training sessions to CRE and Service Advisors on NPI software, focusing on effective scheduling and tracking of pick-up and drop-off operations.
  • Act as the primary point of contact for GM, SM, CRM, Accounts Head, CRE & SA for addressing their inquiries, concerns, and requests promptly and effectively.
  • Create and implement strategic account plans to maximize dealerships satisfaction and drive revenue growth.
  • Proactively identify upselling and cross-selling opportunities within assigned accounts.
  • Maintained meticulous records of queue IDs to ensure efficient execution of trips, minimizing delays and cancellations.
  • Performed account reconciliations to ensure accurate balance maintenance in NPI Wallet.
  • Worked closely with technical team to ensure ongoing enhancements in NPI software.

Bisleri International Pvt Ltd
Mumbai

Sales Intern (Sales, Marketing & Operations)
01.2021 - 05.2021

Job overview

  • Addressed customer inquiries and supplied comprehensive information regarding various Bisleri SKU, effectively meeting customer needs.
  • Ensuring timely supply of Bisleri products to retailers while maintaining inventory management.
  • Proactively monitored market dynamics, customer purchasing patterns, and competitor activities to adapt strategies and drive sales achievements in collaboration with sales team.
  • Acted as representative for diverse product portfolio encompassing Bisleri packaged drinking water bottles, Bisleri FFD, and Bisleri Hand Purifiers.
  • Cultivated and nurtured positive relationships with Distributors, fostering strong and mutually beneficial partnerships.
  • On my professional experience, I have performed audits to ensure distributors adhere to company policies regarding stock management.

Aircare System & Solution India Pvt Ltd
Pune

Marketing Intern (Marketing & Operations)
01.2020 - 03.2020

Job overview

  • Identified potential target markets, customer segments, and competitors in HVAC industry by conducting extensive market research.
  • Worked with the marketing team to develop compelling product descriptions & case studies.
  • Took detailed notes of HVAC industry, process and trends details to better understand marketing and company protocols
  • Helped with planning and hosting of marketing MAHATECH 2020 event
  • I have actively contributed to operational team, gaining insights into project execution while adhering to deadlines.
  • Qualified incoming team marketing and sales leads to assist with prospecting new contacts.

S.A Enterprises redistribution stockist of Kwality Walls (HUL)
Mumbai

Sales Executive (Sales & Marketing)
01.2004 - 01.2018

Job overview

  • Held accountability for managing primary orders of Kwality Walls and overseeing inventory.
  • Successfully launched new seasonal SKU, Disc Cornetto, contributing to product expansion.
  • Provided leadership and guidance to team of 8 salespersons, ensuring seamless sales operations and customer satisfaction.
  • Achieved remarkable 73% increase in retail sales volume in designated territory by implementing strategic budgeting and effective product promotion.
  • Cultivated valuable partnerships with key suppliers and clients, driving profitable business ventures.

Education

Alliance University
Banglore, India

Master of Business Administration from Marketing
01.2019 - 12.2020

University Overview

  • Elected as [Class Representative] in [2020]

Nirmala Memorial Foundation of Commerce & Science, Mumbai University
Mumbai, India

Bachelor of management studies from Marketing
06.2015 - 05.2018

University Overview

  • Elected as [HOD OF LOGISTICS] for [ELAAN EVENT] in [2018]

A.P. College of Commerce & Science
Mumbai, India

HSC (Maharashtra Board) from Commerce
04.2014 - 05.2015

University Overview

Prema Laxman Vidalaya School
Mumbai

SSC (Maharashtra Board)
06.2012 - 05.2013

University Overview

Skills

    Operations Management

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Timeline

Assistant Manager - Control Centre (Operations)
21North Europ Assistance
11.2022 - 06.2023
Account Manager (Operations)
21North Europ Assistance
08.2021 - 10.2022
Sales Intern (Sales, Marketing & Operations)
Bisleri International Pvt Ltd
01.2021 - 05.2021
Marketing Intern (Marketing & Operations)
Aircare System & Solution India Pvt Ltd
01.2020 - 03.2020
Alliance University
Master of Business Administration from Marketing
01.2019 - 12.2020
Nirmala Memorial Foundation of Commerce & Science, Mumbai University
Bachelor of management studies from Marketing
06.2015 - 05.2018
A.P. College of Commerce & Science
HSC (Maharashtra Board) from Commerce
04.2014 - 05.2015
Prema Laxman Vidalaya School
SSC (Maharashtra Board)
06.2012 - 05.2013
Sales Executive (Sales & Marketing)
S.A Enterprises redistribution stockist of Kwality Walls (HUL)
01.2004 - 01.2018

Certification

Microsoft Office Specialist 2013.

Interests

Pursuing culinary exploration

Embarking on new adventures

Extra and Co- Curricular Activities

Extra and Co- Curricular Activities
  • Participated in 11th Edition BPO Innovation Summit & Awards.
  • Participated in 10th Edition Shared Services Summit & Awards.
  • Dedicated volunteer supporting the You First Foundation in the fight against Covid-19.
  • Obtained sponsorship from Axis Bank to support the successful execution of the "ELAAN" event.

Projects

Projects

  

  • “A study about consumer behavior towards online grocery shopping.”
  • “Marketing strategies of air cooling, heat ventilation & exhaust at Aircare System & Solution India Pvt Ltd”
  • Start up to Scale up “LIGTNING & LOGISTICS” at Micelio.
  • “The study on consumer spending habits using various payment method.”

Personal Details

Personal Details

 Date of Birth :-  29th September, 1997 

 Marital Status :-  Married 

Availability
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Decleration

Decleration

I affirm that the information provided above is accurate to the best of my knowledge and belief. I am confident that my qualifications and skills align with your requirements, and I am eager to contribute to your esteemed organization.

Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

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SURESH SHESHARAM CHAUDHARYAssistant Manager - Control Centre