Suresh Subramani

• Spearheaded development and execution of digital transformation strategy, resulting in acquisition of 3 million customers
• Drove innovative solutions, including Customer Facing Solutions, AI-powered chatbots, and mobile banking apps, leading to 20% increase in customer satisfaction
• Enhanced digital customer experiences through user-centric design and personalized solutions, contributing to 25% improvement in customer retention and 30% increase in cross-selling opportunities
• Leading team of 90+ software professionals, improving project delivery efficiency by 15%
• Collaborated with C-suite executives to align technology strategies with organizational vision, resulting in 10% increase in revenue from digital offerings
• Ensured compliance with industry regulations and security standards, mitigating risks and legal issues
• Initiated adoption of cloud technologies, reducing infrastructure costs by 30% and increasing profitability by 10%
• Supported applications in Vehicle Finance & Auctions and various Finance business verticals, contributing to achievement of 3 million customers
• Technologies : Python, LAMP, Java, ChatGPT, GenAI, AGI, Suite CRM, CMS Frameworks, Magento, Android, iOS, Hybrid Mobile Apps, MERN/MEAN, Cordova, React Native, Microservices, Distributed Computing, MVC Architecture, MVVM, IoT, Mongo DB, Cassandra, Bigdata Analytics, BI Reporting, Service Oriented Architecture (SOA), SQL, Citrix, Mercury QC, Trello, JIRA, GitHub Version, Gitlab, Amazon AWS, Azure, Google Cloud, Oracle Cloud, Agile Méthodologies & Scrum, Service Mesh, Super Apps

• Founded Falconnect Technologies with a vision to provide global expertise and drive business excellence through strategic IT consulting and product implementation
• Our focus was on leveraging technology resources to deliver significant business value to key customers through a variety of services, including program management, business solutions, eCommerce web development, and mobile applications
• My Key Responsibilities were, Client Acquisition, Requirements Discussion, Proposal Preparation, Solution Design, Product Inception, Go-To-Market Strategy, Business Consulting, Application Architecture Design & Development, Team Management, Delivery Management, DevOps, Quality Assurance, External Systems Integration and Project Management
• As former CEO, I led 60+ developers in on- and off-site IT projects, emphasizing alignment with our vision
• We fostered innovation and collaboration, aiming for continuous improvement, and our focus on technology innovation set new industry standards, driving customer satisfaction.

• Tech-Startup Launch:
• Launched Cargoji.com, an Indian logistics platform for SMEs
• Provided web and mobile solutions to streamline deliveries
• Recognized as an innovative Chennai-based tech start-up
• Roles and Responsibilities:
• Conceptualized and transformed ideas into web and mobile solutions for product launches
• Owned technology backend from design to deployment
• Analysed business strategies and designed tech solutions for market implementation with logistics partners
• Managed tech organization, ensuring competitive market timelines
• Created architecture flow diagrams and prepared High Level and Detailed Analysis & Design Documents
• Implemented process governance adhering to Logistics Compliance framework
• Implemented Agile Methodology & Scrum for technology team's SDLC.

• Managed IT Operating Model and implemented ITIL standards for Ford Technology
• Analysed business processes, authored requirement documents, and supported functional specifications for IT applications
• Implemented continuous process improvements and provided portfolio planning and project LOE
• Created architecture flow diagrams and prepared Analysis & Design Documents (A&D)
• Established process governance for IT Operating Model framework
• Coordinated ITMS program for Ford Technology, collaborating with partners globally
• Managed SOPs and user manuals for ITMS system launch and increased application adoption.

- Business Analyst at Verizon’s “E2Ei Rapid Delivery” program, specializing in Business Process and IT System consolidation.
- Defined requirements and solutions for business partners.
- Managed testing services and coordinated global projects.
- Led on-site teams and gathered requirements during a 6-month Germany deployment.
- Handled products including Private IP, Managed Network Services, Security Services, and VoIP.
- Skills: Application Development, Team Management, Delivery Management, DevOps, Unit Testing, External Systems Integration, Project Management.
- Technologies: Oracle 10g, Unix, Java, Mercurial Version (BPEL - Work Flow tool, Interface - Service Oriented Architecture), BOD (Process Service Order), SQL, Citrix, Mercury QC, Lotus Notes, MS Office, Agile Methodologies & Scrum

• Implemented AML solutions for Indian Bank, City Union Bank, SBI, Colombo Bank, and Bank of America
• Managed post-implementation product support, data migration, KYC documents, and daily transactions
• Oversaw application support, leveraging various technologies
• Led production rollout and acted as the primary client contact
• Coordinated with Senior Consultant Management
• Recognized with an Excellence award for optimizing batch programs and migrating 1300 Indian Bank Branches
• Obtained AML certification, showcasing domain expertise