Suresh V
Bengaluru
Summary
Enhance Team Performance and maximize customer satisfaction by strategically managing process improvements. Talented Leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successfully at training and mentoring employees to promote culture of collaboration and continuous improvement.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Acting Lead
First Source Solutions Ltmited
02.2021 - 08.2023
- Responsible for oversight, direction and supervision of day to day operation, including proactive guidance, review of the team performance against the SLA, time management etc.
- Manage and participate in pilot projects and other duties are required
- Assist Team members with complex and escalated issues in a timely manner
- Facilitate in the training and development of new staff
- Conduct weekly team meetings to discuss updates, statics, and other information
- Maintain the SOPs with the process updates
- Monitor Team Members calls to ensure quality standards are met
Asset Manager
Altisource Business Solutions Pvt.Ltd
01.2014 - 02.2021
- Executing the contracts behalf of the seller and executing the LBP behalf of the seller.
- Attaining HOA Payoff's on time to proceed further towards closings
- Always have a check on the files for quality of work performed by the team members
- Maintaining the inventory of assets that are assigned
- Meet SLA's (Service Level Agreement) as set by the business partners
- Ensuring targets are met for the month
- Ensuring to provide Quality
- Ownership and responsibility while working on Back up cases should be displayed in colleague's absence
- Follow up on escalations, resolve in timely manner
- Mentoring the team members
- Interacting with team for better understanding of process and building good relations with them
- Preparing Reports which are essential for team
- Taken initiative of handling the project HSBC and did well during the period of time
Shift Leader in Training
Thought Focus
12.2011 - 01.2014
- Preparing Current Owner Search for residential properties based on client requirement
- Confirm the PIQ and locate the vesting deed
- Compare the legal description with map and provide the accurate legal description
- Verify open money matters like deed of trust, mortgage, financing statement, City/county liens, contract of sale, judgments, etc.,
- Examine the executions of the released deed of trust and mortgage. Analyze Judgments and Bankruptcies on property owners with the help of various court websites
- Locate the easements and CCR's recorded after our recent Full Value Deed. Verify the current payment status of the property taxes and provide the redemption details if there is delinquency in the tax's payment
- Create Search Package and upload onto remote desktop for client review
Education
Bachelor of Science -
Andhra University
Visakhapatnam, IndiaSkills
- Customer Service
- Project Organization
- Communications
- Team Management
- Operational Improvement
- Microsoft Certified Professional
- Business Operations
- Supervision
- SLA Management
Certification
- Microsoft Certified Professional
- Best Leader Award from First Source
- Leading Cadet in NCC-Navy
- Board of National Technical Certificate in Typing
- Mathematics Olympiad State-Wide Talent Test
- City Level General Knowledge Competitions and School Level Merit Certificates
Timeline
Acting Lead
First Source Solutions Ltmited
02.2021 - 08.2023
Asset Manager
Altisource Business Solutions Pvt.Ltd
01.2014 - 02.2021
Shift Leader in Training
Thought Focus
12.2011 - 01.2014
Bachelor of Science -
Andhra University
- Microsoft Certified Professional
- Best Leader Award from First Source
- Leading Cadet in NCC-Navy
- Board of National Technical Certificate in Typing
- Mathematics Olympiad State-Wide Talent Test
- City Level General Knowledge Competitions and School Level Merit Certificates
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