Suril Thapa

• Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
• Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
• Promoted available products and services to customers during service, account management and order calls.
• Maintained updated knowledge through continuing education and advanced training.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Identified needs of customers promptly and efficiently.
• Completed day-to-day duties accurately and efficiently.

• Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
• Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
• Promoted available products and services to customers during service, account management and order calls.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Consulted with customers regarding needs and addressed concerns.
• Performed follow-up calls to customers regarding their inquiries or orders.
• Supported sales team members to drive growth and development.
• Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
• Ensured that all customer queries were handled quickly and professionally.
• Adjusted bills and refunded money to resolve customers' service or billing complaints.

• Hospitality course of 6 months

Where i have learned customer service experience