Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Timeline
Generic
Surin Titus

Surin Titus

Chennai

Summary

Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.

Overview

25
25
years of professional experience

Work History

Assistant Manager

Guidehouse
Chennai
01.2023 - Current
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Presented performance and productivity reports to supervisors.
  • Delegated work to staff, setting priorities and goals.

Client Service Manager

Medico Healthcare Services
Chennai
04.2022 - 11.2022
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Analyzed customer feedback to identify trends, opportunities, and areas of improvement.
  • Developed comprehensive business plans that outlined strategies for meeting client needs while achieving organizational goals.
  • Resolved escalated customer complaints in a professional manner.
  • Maintained accurate records of customer interactions and transactions.
  • Monitored customer accounts to identify any potential issues or areas of improvement.
  • Conducted regular meetings with clients to review progress on projects and address any concerns or questions they may have had.
  • Prepared documentation, reports, and logs to identify and manage sales metrics and support process driven activities.

Client Service Representative

Miramed Ajuba
Chennai
08.2011 - 03.2022
  • Provided customer service support to clients in a timely and efficient manner.
  • Demonstrated excellent listening skills and empathy towards customers' needs and concerns.
  • Researched solutions using available resources including internal databases and external sources.
  • Escalated complex customer inquiries to supervisors when necessary.
  • Resolved customer inquiries and complaints via phone, email, or other communication channels.
  • Maintained client relationships and listened to needs and pain points to provide strategic internal feedback.
  • Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.

Senior Customer Service Representative

Sutherland Global Solutions
Chennai
10.2004 - 06.2011
  • Provided product information and answered questions regarding features, pricing plans.
  • Analyzed customer data to identify opportunities for upselling services.
  • Managed incoming calls from customers while providing exceptional service.
  • Provided technical support to customers via phone, email and chat.
  • Tracked orders through shipping companies' websites until they reached their destination.
  • Responded promptly to inquiries from customers about products or services.
  • Memorized company products and services to answer customer questions quickly and capitalize on upsell opportunities.
  • Met and exceeded performance goals to support long-term company growth and market dominance.

Telesales Executive

Prolease
Chennai
12.2003 - 10.2004
  • Upsold additional products or services to existing customers when applicable.
  • Generated new leads via cold calling techniques.
  • Provided detailed product information and educated customers on features, advantages, and benefits of products or services.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.

CNC Machine Operator

Siemens Automotive Systems
Chennai
05.1999 - 11.2003
  • Operated multiple CNC machines simultaneously while adhering to safety protocols at all times.
  • Performed minor maintenance such as cleaning and lubricating machines.
  • Maintained quality control by inspecting parts for conformance to specifications, using precision measuring instruments.
  • Repaired damaged parts according to company standards before returning them back into service.
  • Performed regular preventive maintenance tasks on CNC machinery.
  • Monitored machine operation to detect malfunctions or out-of-tolerance machining.
  • Collaborated with engineers in order to create new processes for improved efficiency.

Education

Batcher Of Theology -

Bible Calls
Chennai
04-2022

High School Diploma -

Century ITI
Chennai
04-1997

St Johns Matriculation School
Chennai
04-1995

Skills

  • Operations Management
  • Task Delegation
  • Employee Performance Evaluations
  • Staff Training and Development
  • Team motivation
  • Workload Management
  • Documentation And Reporting

Affiliations

  • As a Musician helped in Organizing a Musical Band for any organization that I worked for.

Languages

Tamil
First Language
English
Advanced (C1)
C1

Accomplishments

  • Received a Bravo Exemplary award for being a top performer across all process by Facility at Sutherland.

Timeline

Assistant Manager

Guidehouse
01.2023 - Current

Client Service Manager

Medico Healthcare Services
04.2022 - 11.2022

Client Service Representative

Miramed Ajuba
08.2011 - 03.2022

Senior Customer Service Representative

Sutherland Global Solutions
10.2004 - 06.2011

Telesales Executive

Prolease
12.2003 - 10.2004

CNC Machine Operator

Siemens Automotive Systems
05.1999 - 11.2003

Batcher Of Theology -

Bible Calls

High School Diploma -

Century ITI

St Johns Matriculation School

Similar Profiles

CREATE PROFILE
Surin Titus