SURINDER SINGH CHAUHAN
Sahibabad
Summary
Seeking a management role to leverage leadership skills and strategic thinking to propel organizational growth. Aiming to drive team performance in alignment with organizational objectives, focusing on team development, KPI design, training, and management.
Experienced in formulating strategic policies and implementing them systematically to achieve organizational goals. Extensive operational experience in mall management, including security, tenant relations, and facilities management. Committed to maintaining safety standards and minimizing regulatory violations. Adept at developing procedures to align with strategic objectives and enhance operational efficiency. Strong communication, negotiation, and analytical skills for effective relationship building.
Overview
26
26
years of professional experience
Work History
Sr.GM-Mall Operations
Elan Miracle-Sectpr-84,Gurgaon.
Gurgaon
12.2024 - Current
- Responsible for overseeing the comprehensive operations of the mall, ensuring seamless day-to-day management and exceptional customer experiences.
- Strategic planning, financial oversight, tenant relationship management, operational efficiency, and team leadership.
- Maximizing profitability, enhancing the mall's brand image, and maintaining high standards of safety, security, and cleanliness.
Center Head
East Delhi Mall - Kaushambi, Ghaziabad, UTTAR PRADESH
Ghaziabad
05.2024 - 12.2024
- Overall management and operational responsibility of the shopping center.
- Ensured high customer satisfaction, tenant relations, and financial performance.
- Oversaw marketing initiatives, budget management, and facility maintenance.
Operations Head (DGM Operations)
DLF Mall of India - SECTOR – 18, NOIDA, UTTAR PRADESH
NOIDA
01.2014 - 05.2024
- Led operations to achieve the British Safety Council 5-star rating and Sword of Honor.
- Managed leasing, tenant relations, financial planning, and safety functions.
- Coordinated maintenance, inspections, and operational controls.
Manager | Mall Operations
Moment’s Mall (Unit of Anantraj Projects) - KIRTI NAGAR, DELHI
DELHI
05.2012 - 01.2014
- Oversaw daily mall operations ensuring a seamless shopping experience.
- Managed strategic initiatives, tenant/vendor relationships, and safety protocols.
Deputy Manager | Mall Operations
The Great India Place Mall (A Joint Venture of IAL & Unitech India Ltd.) - SECTOR-18, NOIDA
NOIDA
11.2009 - 05.2012
- Coordinated daily operations to optimize productivity and customer satisfaction.
- Supervised staff performance, resource allocation, and strategic initiatives.
Assistant Manager | Mall Operations
Shipra Mall - INDIRAPURAM, GHAZIABAD, UTTAR PRADESH
GHAZIABAD
03.2005 - 11.2009
- Assisted in daily operations management, staff scheduling, and protocol adherence.
- Enhanced operational efficiency and customer service quality.
Bar Captain
El Rancho Night Club - MARCO POLO HOTEL, DUBAI, UAE
DUBAI
03.2004 - 02.2005
- Managed bar operations and customer service in a high-energy Tex-Mex restaurant and nightclub.
Steward
Ruby Tuesday - Connaught Place, New Delhi
New Delhi
01.2000 - 02.2004
- Provided customer service in a casual dining Tex-Mex restaurant.
Education
Graduation - PCM Science Stream
Meerut University
Diploma - Hotel Management
Institute of Hotel Management Catering Technology and Applied Nutrition
Almora, U.ASkills
- MS Office proficiency
- Project scheduling
- Strategic planning and oversight
- Team management
- Financial management
- Tenant relations
PERSONAL DETAILS
- Marital Status: Married
- Nationality: Indian
- Date Of Birth-03rd July 1976.
Timeline
Sr.GM-Mall Operations
Elan Miracle-Sectpr-84,Gurgaon.
12.2024 - Current
Center Head
East Delhi Mall - Kaushambi, Ghaziabad, UTTAR PRADESH
05.2024 - 12.2024
Operations Head (DGM Operations)
DLF Mall of India - SECTOR – 18, NOIDA, UTTAR PRADESH
01.2014 - 05.2024
Manager | Mall Operations
Moment’s Mall (Unit of Anantraj Projects) - KIRTI NAGAR, DELHI
05.2012 - 01.2014
Deputy Manager | Mall Operations
The Great India Place Mall (A Joint Venture of IAL & Unitech India Ltd.) - SECTOR-18, NOIDA
11.2009 - 05.2012
Assistant Manager | Mall Operations
Shipra Mall - INDIRAPURAM, GHAZIABAD, UTTAR PRADESH
03.2005 - 11.2009
Bar Captain
El Rancho Night Club - MARCO POLO HOTEL, DUBAI, UAE
03.2004 - 02.2005
Steward
Ruby Tuesday - Connaught Place, New Delhi
01.2000 - 02.2004
Graduation - PCM Science Stream
Meerut University
Diploma - Hotel Management
Institute of Hotel Management Catering Technology and Applied Nutrition
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