Surisetty Lavanya
Summary
Results-driven professional with strong communication and problem-solving skills, and a proven ability to provide exceptional customer support. Experienced in a fast-paced environment, and adept at resolving user queries and technical issues. A quick learner, with a focus on delivering high-quality service and enhancing customer satisfaction.
Overview
1
1
year of professional experience
Work History
Technical Analyst
Bank of America
Hyderabad
07.2023 - 06.2024
- Provided direct support to end users, handling technical concerns, and ensuring seamless communication to resolve issues and improve user experience.
- Actively listened to customer needs and diagnosed complex software issues, applying troubleshooting techniques to resolve queries related to the Zelle application.
- Collaborated with cross-functional teams to manage end-to-end operational support, ensuring smooth service delivery, and preventing disruptions for customers.
- Documented customer interactions and data, maintaining records to support effective problem-solving and process improvement.
Education
Bachelor of Technology - Computer Science And Engineering
G. Narayanamma Institute of Technology And Science
Hyderabad 05-2023
Skills
- Communication: English communication, customer interaction, active listening, query resolution
- Technical support: troubleshooting, problem-solving, root-cause analysis, technical diagnosis
- Other: corporate banking operations, data management, SQL, Java
Timeline
Technical Analyst
Bank of America
07.2023 - 06.2024
Bachelor of Technology - Computer Science And Engineering
G. Narayanamma Institute of Technology And Science
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