Summary
Overview
Work History
Education
Skills
Timeline
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Surisetty Lavanya

Summary

Results-driven professional with strong communication and problem-solving skills, and a proven ability to provide exceptional customer support. Experienced in a fast-paced environment, and adept at resolving user queries and technical issues. A quick learner, with a focus on delivering high-quality service and enhancing customer satisfaction.

Overview

1
1
year of professional experience

Work History

Technical Analyst

Bank of America
Hyderabad
07.2023 - 06.2024
  • Provided direct support to end users, handling technical concerns, and ensuring seamless communication to resolve issues and improve user experience.
  • Actively listened to customer needs and diagnosed complex software issues, applying troubleshooting techniques to resolve queries related to the Zelle application.
  • Collaborated with cross-functional teams to manage end-to-end operational support, ensuring smooth service delivery, and preventing disruptions for customers.
  • Documented customer interactions and data, maintaining records to support effective problem-solving and process improvement.

Education

Bachelor of Technology - Computer Science And Engineering

G. Narayanamma Institute of Technology And Science
Hyderabad
05-2023

Skills

  • Communication: English communication, customer interaction, active listening, query resolution
  • Technical support: troubleshooting, problem-solving, root-cause analysis, technical diagnosis
  • Other: corporate banking operations, data management, SQL, Java

Timeline

Technical Analyst

Bank of America
07.2023 - 06.2024

Bachelor of Technology - Computer Science And Engineering

G. Narayanamma Institute of Technology And Science

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Surisetty Lavanya