SURIYA KP
Seller Support Associate
Chennai
Summary
Seller Support Associate with [3] plus years experience in providing proficiency, commitment and productivity to Amazon sellers. Demonstrated to help team members exceed goals and increase seller satisfaction ratings. Exceptionally strong performance working independently or in team environments. My experience also combines Industrial automation with overall of [7] plus years of professional experience.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Seller Support Associate
Amazon Development Centre India
Chennai
6 2020 - Current
- Providing prompt and efficient service to Amazon Sellers including handling escalation contacts
- Providing process related improvements through Gemba contributing to better Seller experience
- Skilled to handle Escalations, Financial transactions cases and also to handle other language cases through Machine language translation tool
- Carried out analysis using various quality improvement techniques and tools and suggested improvements.
- Demonstrated excellent time-management skills and ability to work independently while using resources, policies and procedures.
- Liaise with other departments such as Merchant Investigations, or Payments teams as required to resolve Seller's issues and questions
Control and Automation Engineer
HINDUSTAN AUTOMATION SOLUTIONS
Chennai
07.2016 - 01.2019
- Designing and developing new PLC, SCADA and HMI application software development for various industrial projects
- Testing, maintaining and modifying existing systems by analyzing data and presenting findings in written reports
- Lead daily operations of Plants and responsible for managing change control and optimization of Process Controls
- Creating maintenance procedures planning and undertaking scheduled maintenance
- Working collaboratively with design engineers, operation engineers, purchasers and other internal staff, liaising with clients, suppliers, contractors and relevant authorities
- Understanding and ensuring compliance with relevant health and safety regulations and quality standards
- Created technical reports and documentation, as per company standards
- Supporting and Consulting with other team members in resolving unusual and complicated problems related to new development, production support and testing.
Education
Bachelor of Engineering - Electronics And Instrumentation Engineering
Saveetha Engineering College
Chennai, India 08.2012 - 04.2016
Higher Secondary -
Sri Krishnaswamy Matriculation Higher Sec School
Chennai 03.2011 - 03.2012
SSLC -
Sri Krishnaswamy Matriculation Higher Sec School
Chennai 03.2009 - 03.2010
Skills
Professional Demeanor
undefinedDisclaimer
I, SURIYA KP, hereby declare that all the information contained in this resume is in accordance with facts or truths to my knowledge. I take full responsibility for the correctness of the said information.
Timeline
Control and Automation Engineer
HINDUSTAN AUTOMATION SOLUTIONS
07.2016 - 01.2019
Bachelor of Engineering - Electronics And Instrumentation Engineering
Saveetha Engineering College
08.2012 - 04.2016
Higher Secondary -
Sri Krishnaswamy Matriculation Higher Sec School
03.2011 - 03.2012
SSLC -
Sri Krishnaswamy Matriculation Higher Sec School
03.2009 - 03.2010
Seller Support Associate
Amazon Development Centre India
6 2020 - Current
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