Summary
Overview
Work History
Education
Skills
Timeline
Generic
SURIYA SURESH

SURIYA SURESH

Chennai

Summary

Results-driven F&B Manager with a focus on operational efficiency and conflict resolution. Proven record in enhancing customer satisfaction through effective team training and quality control measures. Dynamic F&B professional with extensive experience in team building and employee training. Skilled in implementing strategies that boost customer loyalty and operational efficiency, leading to measurable improvements in service quality. Responsible Food and Beverage Manager adhering to food, health and safety standards. Expert organizer plans customer orders, collects necessary ingredients and promptly prepares food and beverages. Friendly manager establishes strong relationships with employees and vendors. Experienced Food Service Manager with a proven track record of overseeing and optimizing food service operations. Proficient in managing staff, inventory, and budgets to ensure efficient and profitable operations. Skilled in maintaining high standards of food quality, safety, and customer service. Dedicated F&B Manager known for optimizing operations and resolving conflicts. Expertise in analyzing customer feedback to develop actionable strategies that enhance service delivery and ensure compliance with industry standards. Resourceful F&B Manager known for high productivity and efficient task completion. Specialize in inventory management, staff training, and customer service excellence. Excel in leadership, communication, and problem-solving skills to deliver outstanding dining experiences consistently. Committed to maintaining smooth operations and enhancing team performance in fast-paced environments.

Overview

8
8
years of professional experience

Work History

F&B Manager

ISWARYA HOSPITAL
CHENNAI
05.2025 - Current
  • Managed daily operations to ensure efficient patient flow and care.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Oversaw daily operations, maintaining efficiency and quality standards.

Assistant F&B Manager

VINITA HOSPITAL
CHENNAI
01.2024 - 05.2025
  • Assisted in coordinating daily operations of food and beverage services.
  • Managed inventory levels and ensured stock availability for services.
  • Trained staff on food safety standards and service protocols.
  • Supported menu planning by collaborating with chefs and nutritionists.
  • Monitored customer feedback to enhance service delivery experiences.
  • Organized staff schedules to maintain optimal service coverage during shifts.
  • Facilitated communication between kitchen staff and dining area personnel.
  • Trained new employees on food safety regulations, customer service techniques, menu items and cash register operation.
  • Conducted regular meetings with staff members to discuss goals and objectives for upcoming weeks and months.
  • Created menus, special offers and promotions to attract customers and boost revenue.
  • Assisted in developing and implementing new strategies to improve customer service, increase sales and profitability.
  • Oversaw food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.

F&B Supervisor

APOLLO SINDOORI HOTELS
CHENNAI
02.2022 - 11.2024
  • Supervised daily operations in food and beverage service areas.
  • Trained and mentored junior staff on service standards.
  • Collaborated with kitchen staff to optimize menu offerings and specials.
  • Inspected dining areas prior to opening hours to ensure cleanliness and operational readiness.
  • Liaised with senior management regarding any changes in policies or procedures.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Distributed food to service staff for prompt delivery to customers.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Supervised and monitored all F&B staff to ensure efficient service delivery.
  • Monitored quality control of food presentation and service delivery.

Cashier

GLENEAGLES GLOBAL HEALTH CITY
CHENNAI
08.2017 - 06.2019
  • Assisted customers with product inquiries and provided excellent service.
  • Operated point-of-sale systems efficiently during busy shifts.
  • Operated the cash register efficiently and accurately, processed payments by cash, check, credit card, gift card, or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Performed other duties as assigned by management.
  • Handled cash, credit, and debit payments securely and responsibly.

Education

High School Diploma -

SRI SAKTHI INTERNATIONAL MEDICAL INSTITUTE
AMBUR

Skills

  • Customer service
  • Team building
  • Employee training
  • Conflict resolution
  • Inventory management
  • Operational efficiency
  • Quality control
  • Menu planning
  • Waste reduction
  • Food presentation
  • Menu development
  • Scheduling staff
  • Money handling
  • Performance improvement
  • Staff scheduling
  • Customer satisfaction
  • Time management abilities
  • Employee supervision
  • Event coordination
  • Hospitality management
  • Team leadership
  • Workflow planning
  • Food safety oversight
  • POS terminal operation
  • Food and beverage operations
  • Operations oversight
  • Recruitment

Timeline

F&B Manager

ISWARYA HOSPITAL
05.2025 - Current

Assistant F&B Manager

VINITA HOSPITAL
01.2024 - 05.2025

F&B Supervisor

APOLLO SINDOORI HOTELS
02.2022 - 11.2024

Cashier

GLENEAGLES GLOBAL HEALTH CITY
08.2017 - 06.2019

High School Diploma -

SRI SAKTHI INTERNATIONAL MEDICAL INSTITUTE
SURIYA SURESH