Summary
Overview
Work History
Education
Skills
Totalyearsofrelevantworkexperience
Totalyearsworkexperience
Externalcertifications
Languages
Timeline
Generic

Suriyakala Jagannathan

Chennai

Summary

Experienced IT professional with a track record of success spanning 11+ years. Proficiently contributes to Application Value Management services and Development projects leveraging .Net, SQL server, Open text expertise, and ITSM tools like Service-Now. Recognized for leadership abilities as a Service Delivery Lead overseeing multiple client portfolios. Additionally skilled in managing tasks such as Billing, Business continuity plans, ILP, and ECA audits.

Overview

11
11
years of professional experience

Work History

Technical Lead

HCL Technologies Ltd
Chennai
06.2019 - Current
  • Leading and Working on the enhancements & requirement gathering in the critical applications
  • Implemented automation and job monitoring systems to enhance operational efficiency.
  • Successfully handled incident reporting and conducted root cause analysis to ensure permanent solutions.
  • Managed all production deployments and ensured strict adherence to change management processes as the change lead.
  • Conducted monthly status reviews with Onsite Leads to discuss and report metrics

Associate

Cognizant Technology Solutions
Chennai
06.2016 - 03.2019
  • Owned and managed the in-house developed applications, enhancing functionality and performance
  • Leading and Working on the enhancements & requirement gathering in the critical applications
  • Provided support for legacy tools including Excel macros, MS Access, VBA, and .Net 4.5 framework.
  • Automated daily routine tasks
  • Ensured effective job monitoring
  • Managed Incident Reporting and conducted Root Cause Analysis for permanent resolution
  • Change - Being a change lead, I have taken care of all production deployments with strict adherence to change management.
  • Collaborated with Onsite Leads to review monthly performance and analyze metrics

Programmer Analyst

Cognizant Technology Solutions
Chennai
04.2014 - 02.2015
  • BPM consultant for all Non-PO invoices for my client
  • Core business knowledge on Invoice workflow
  • Specialized in efficiently managing invoices and handling clients during urgent situations.
  • Demonstrated proficient understanding of database management systems for business process management
  • Connection flow with Archive server
  • Performed integration testing for the document pipeline.
  • Managed and analyzed the entire Taleo Project as a business analyst

Programmer Analyst

Cognizant Technology Solutions
Chennai
08.2013 - 03.2014
  • Analyzed requirements, developed software, performed testing, and managed releases.
  • Decommission and Migration of application to new server/centre
  • Implemented small enhancements to improve overall performance
  • Utilized .Net – VB, MS SQL Server 2008, SQL Server Integration services, and shell script to enhance performance.

Education

M.SC - Software Systems -

PSG College of Arts and Science
01.2012

HSC [State Board] -

PERKS Matriculation higher secondary school
01.2007

SSLC [Matriculation Board] -

St. Mary’s Matriculation higher secondary school
01.2005

Skills

  • Snowflake
  • SSIS
  • SSRS
  • C#
  • ASPnet
  • SQL server
  • Taleo
  • BPM
  • OpenText
  • CHRIS Payroll
  • Excel VBA
  • ITSM tools

Totalyearsofrelevantworkexperience

11 years and 1 month

Totalyearsworkexperience

11 years and 1 month

Externalcertifications

  • SAFe 4 Agilist
  • AWS Cloud Practitioner

Languages

  • English
  • Tamil

Timeline

Technical Lead

HCL Technologies Ltd
06.2019 - Current

Associate

Cognizant Technology Solutions
06.2016 - 03.2019

Programmer Analyst

Cognizant Technology Solutions
04.2014 - 02.2015

Programmer Analyst

Cognizant Technology Solutions
08.2013 - 03.2014

M.SC - Software Systems -

PSG College of Arts and Science

HSC [State Board] -

PERKS Matriculation higher secondary school

SSLC [Matriculation Board] -

St. Mary’s Matriculation higher secondary school

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Suriyakala Jagannathan