Suriyakanth Radhakrishnan
Summary
IT professional with 15 years of experience managing production support, incident resolution, and operational reliability for enterprise applications across manufacturing, insurance, CRM, and retail domains. Proven track record leading cross-functional support teams, driving root cause analysis, and optimizing workflows to improve system uptime and operational efficiency. Experienced in on-call coverage, monitoring, risk mitigation, and process automation that strengthens business continuity.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Senior Dotnet Developer
Likewize
Chennai
03.2025 - Current
- Supported application development through code triage, debugging, root-cause analysis, and bug fixes across production and non-production environments.
- Built and maintained complex SQL stored procedures, triggers, and functions to support business logic and automate application workflows.
- Created and tuned database indexes, SQL queries, stored procedures, and database operations to improve application and database performance.
- Worked with application development teams to connect database solutions with enterprise applications and resolve application-to-database issues.
- Managed L1, L2, and L3 production support by investigating incidents, troubleshooting defects, and performing root-cause analysis to ensure system reliability.
- Delivered post-production and post-release support to keep applications stable, support deployments, and resolve production incidents quickly.
- Supported application releases and production deployments through validation, monitoring, issue analysis, and post-release stabilization.
- Delivered technical support for mobile insurance claims, warranty replacements, and reimbursement services, enhancing customer experience for Likewize users.
- Coordinated with application, database, infrastructure, networking, and project teams to resolve technical issues, facilitating delivery of reliable solutions.
- Participated in monthly on-call rotation and responded to critical incidents within support timelines.
- Technologies used: .NET Core MVC, Angular, SQL Server, AWS, DynamoDB.
Assistant Tech Lead
Wipro Limited
Coimbatore
11.2023 - 03.2025
- Executed manual testing in ETL process in Azure to ensure data accuracy and reliability.
- Developed and integrated reports into applications to enhance data visibility and decision-making.
- Provided support for multiple applications, addressing issues and ensuring smooth operation.
- Support Document preparations, User manual preparations.
- Technologies Used: .Net, ASP.Net, SQL Server, AWS & Azure Data Factory
Assistant Tech Lead
Onward Technologies Limited
Chennai
03.2020 - 10.2023
- Technical Lead - PE Modernization – Application Support Upgradation & Migration
- The main role & responsibilities in this project are Database migration, application migration from On-Premises to AWS environment.
- Supported DB migration from on premises to SQL Server.
- Monitored database performance and implemented tuning strategies.
- Developed complex queries, stored procedures, and triggers to automate business processes. Optimized queries and indexes, reducing report generation time by 40%.
- Monitored project progress, prepared status reports, and maintained documentation for compliance and transparency.
- Assessed risks, allocated resources, and optimized workflows to enhance project efficiency.
- Provided hands-on support in implementing project management tools and methodologies to enhance team productivity.
- Collaborated with application developers to integrate SQL solutions into enterprise applications.
- Collaborated with cross-functional teams to improve project outcomes.
- Various excel data checking using VLOOKUP, bug fixing in the VBA Macro files, creating the VBA script, loading the data from excel sheet to application and doing the transaction calculations.
- Loaded the data from MS Access to the database, ODBC connectivity task between MS SQL and MS Access.
- Technologies Used: VB 6.0, .Net, SQL Server, AWS-RDS, EC2, S3, Route 53, Excel, MS Access.
Senior Executive Application Maintenance Engineer
Habasit India Private Limited
Coimbatore
01.2018 - 12.2019
- Developed and implemented BP6, enhancing the efficiency of business processes.
- Monitored data entries and identified root causes of issues, generated new reports, integrated new manufacturing machines into software, and trained users.
- The manufacturing company has their own ERP application which is used for the Production process.
- It contains the Sale order modules, Purchase & Sale modules, Production modules, Finance, and accounting modules.
- It is a windows-based application.
- Technologies Used: VB.Net, ADO.Net, SQL Server, Excel.
Senior Software Engineer
Indus Novateur Softech Private Limited
Coimbatore
10.2016 - 01.2018
- Analyzed project requirements, developed and debugged code, created new reports and forms, and provided client training.
- Developed INexus application
- Enabled customers to enter purchase, sales, production, and inventory details within the INexus application.
- Facilitated customer management of accounts and payroll details through the application.
- INexus Cloud ERP application like SAP application.
- This application is suitable for any kind of Manufacturing and Production based small to Medium sized companies.
- Technologies Used: C#.Net, ADO.Net, SQL Server, Crystal Reports.
Business Analyst – Software
Wyzmindz Solutions Private Limited
Bangalore
01.2015 - 08.2016
- Gathered user requirements through interviews and discussions, designed forms based on these requirements, and generated various reports.
- Developed TransMon, a quality monitoring CRM tool that enhances organizational productivity.
- Implemented quality monitoring processes that allow management to assess QA team performance and analyze feedback provided to agents.
- Technologies Used: C#.Net, ASP.Net, MySQL, Crystal reports.
Software Programmer - BP5 (Business Process 5)
Macs IT. Com Private Limited
Erode
07.2011 - 12.2014
- BP5 is the ERP software mainly used for Departmental store. Users can enter the day-to-day purchase, sales details.
- Enabled users to access diverse reports for stock and account details, facilitating effective monitoring of sales transactions in multiple formats.
- Provided support and maintenance for software, created new forms, fixed bugs, and generated reports to enhance user experience.
- Technologies Used: VB.Net, C#.Net, ADO.Net, SQL Server, MS Access, Crystal Reports.
Education
MCA -
Mahendra Engineering college
Tiruchenchode01-2009
B.Sc. - CS
Cherraans Arts Science college
Kangayam01-2006
HSC -
GHSS
01-2003
SSLC -
GHSS
01-2001
Skills
- C#, VBNET, ASPNET, NET Core, ASPNET MVC, ADONET
- Entity Framework Core, Web API, REST API, Python
- SQL Server, PostgreSQL, MySQL, MS Access
- AWS EC2, RDS, S3, DynamoDB, IAM, Lambda, Route 53
- Git, GitHub, CI/CD Pipelines
- JIRA, Confluence
- Microservices architecture
Certification
- Completed AWS DevOps certification at FITA Academy, Coimbatore.
- Completed AWS Solution Architecture from Edureka.
- Project Management professional (PMP) – MSME Technology Development Centre
- Alison – ITIL 4 Fundamentals - Essentials of IT Service Management.
- SimpliLearn - Python for Beginners.
- Swayam – Data Analytics with Python
Timeline
Senior Dotnet Developer
Likewize
03.2025 - Current
Assistant Tech Lead
Wipro Limited
11.2023 - 03.2025
Assistant Tech Lead
Onward Technologies Limited
03.2020 - 10.2023
Senior Executive Application Maintenance Engineer
Habasit India Private Limited
01.2018 - 12.2019
Senior Software Engineer
Indus Novateur Softech Private Limited
10.2016 - 01.2018
Business Analyst – Software
Wyzmindz Solutions Private Limited
01.2015 - 08.2016
Software Programmer - BP5 (Business Process 5)
Macs IT. Com Private Limited
07.2011 - 12.2014
MCA -
Mahendra Engineering college
B.Sc. - CS
Cherraans Arts Science college
HSC -
GHSS
SSLC -
GHSS