Suriyanarayanan M

Dynamic professional with extensive experience at Indian Overseas Bank and Cognizant Technology Solutions. Expert in functional testing and defect triaging, ensuring high-quality deliverables. Proven ability to enhance client interactions and streamline banking operations, contributing to improved customer satisfaction and operational efficiency. Strong communicator with a deep understanding of financial processes. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Highly capable Senior Customer Service Associate with robust experience in customer interaction, problem resolution, and team leadership. Possess strong communication skills and adept at building positive relationships with customers to enhance loyalty and satisfaction. Known for effectively managing customer service operations and contributing to company success through innovative strategies.