Restaurant operations and staff training
To leverage my leadership, customer service, and operational management skills to enhance guest satisfaction, optimize restaurant performance, and drive consistent business growth.
Hi, I’m
Surjeet Thakur
Hospitality Professional Restaurant Manager
Lucknow
Summary
Overview
11
years of professional experience
2
Languages
Work History
Top Notch
Restaurant Manager
2024.08 - 2025.12 (1 education.year_Label & 4 education.months_Label)
Job overview
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Unplugged Courtyard Lucknow
Ass. Resturant Manager
2023.02 - 2024.07 (1 education.year_Label & 5 education.months_Label)
Job overview
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
Molecule Air Bar Jhansi
Operations Manager
2022.11 - 2023.01 (2 education.months_Label)
Job overview
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
The Twilight Kitchen And Bar Lucknow
Floor Manager
2021.10 - 2022 (3 education.months_Label)
Job overview
- Managed store inventory and stock levels to maintain availability of products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed team of Number employees to maintain smooth-running operations of shop floor.
- Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
Farzi Cafe Lucknow
F&B Executive
2019.05 - 2021.11 (2 education.years_Label & 6 education.months_Label)
Job overview
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
Copper Chimney Thane
Supervisor
2018.02 - 2019.04 (1 education.year_Label & 2 education.months_Label)
Job overview
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Dutyfree -The Vayu Bar
Supervisor
2017.03 - 2018.01 (10 education.months_Label)
Job overview
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Mocha Cafe & Bar
Steward
2015.04 - 2017.02 (1 education.year_Label & 10 education.months_Label)
Job overview
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Checked recycling cans, removed garbage and put recyclables in correct bin.
- Collaborated with team members to maintain smooth operations during high-traffic periods, minimizing wait times.
- Ensured cleanliness and sanitation of dining areas, adhering to strict hygiene standards for a healthy environment.
Education
CSJMU KanpurKanpur
from Tourism And Hotel Management
University Overview
DAV College Kanpur
Bachelor of Science from Biotechnology
University Overview
Skills
Restaurant Operations Team Leadership Customer Service Cost Control Inventory Management Staff Training POS Systems Food Safety Compliance
Interests
Team leadership and employee motivation
Sales growth and promotional strategies
Improving customer dining experience and service quality
Declaration
Declaration
I declare that the information provided above is accurate and complete to the best of my knowledge.
Date:-
Place:-India
Signature:-(SURJEET THAKUR)
Timeline
Restaurant Manager
Top Notch
2024.08 - 2025.12 (1 education.year_Label & 4 education.months_Label)
Ass. Resturant Manager
Unplugged Courtyard Lucknow
2023.02 - 2024.07 (1 education.year_Label & 5 education.months_Label)
Operations Manager
Molecule Air Bar Jhansi
2022.11 - 2023.01 (2 education.months_Label)
Floor Manager
The Twilight Kitchen And Bar Lucknow
2021.10 - 2022 (3 education.months_Label)
F&B Executive
Farzi Cafe Lucknow
2019.05 - 2021.11 (2 education.years_Label & 6 education.months_Label)
Supervisor
Copper Chimney Thane
2018.02 - 2019.04 (1 education.year_Label & 2 education.months_Label)
Supervisor
Dutyfree -The Vayu Bar
2017.03 - 2018.01 (10 education.months_Label)
Steward
Mocha Cafe & Bar
2015.04 - 2017.02 (1 education.year_Label & 10 education.months_Label)
CSJMU Kanpur
from Tourism And Hotel Management
DAV College
Bachelor of Science from Biotechnology