Hi, I’m
SURJU SUJEET BELEL
Mumbai
Summary
Dynamic professional with a proven track record at United Colors of Benetton, excelling in customer handling and visual merchandising. Expert in fostering client loyalty and boosting sales through innovative strategies, achieving consistent monthly targets. Demonstrates exceptional teamwork and goal-oriented focus, ensuring brand standards are maintained. Skilled in system handling, with a flair for creating engaging shopping environments.
Overview
8
years of professional experience
3
Languages
Work History
United Colors of Benetton
Senior Retail Sales Associate ( Acting Floor Manag
05.2024 - Current
Job overview
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Participated in store events, showcasing new merchandise collections to drive interest and generate buzz among clientele.
- Trained new associates on company policies, procedures, and best practices, fostering a supportive work atmosphere.
- Contributed to store''s overall success with effective teamwork and strong communication skills.
- Handled returns professionally and courteously, adhering to company policy while ensuring ongoing client satisfaction.
- Performed additional duties as assigned, demonstrating flexibility and commitment to the overall success of the store.
Marks and Spencer reliance India pvt Ltd
CSA
09.2021 - 05.2024
Job overview
- Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
- Provided exceptional service to customers by actively listening to their needs and offering personalized solutions.
- Provided amazing customer service by greeting customers, attending to orders and addressing specific requests.
- Increased sales through effective product recommendations and upselling techniques.
- Utilized problem-solving skills to address customer queries and complaints.
United Colors of Benetton
Sales associate
06.2019 - 09.2021
Job overview
- Fostered strong customer relationships to drive loyalty.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Forever 21
Fashion consultant
05.2017 - 04.2019
Job overview
- Assisted in merchandising store displays, resulting in a visually appealing shopping environment.
- Boosted sales revenue through effective upselling and cross-selling of fashion products.
- Developed lasting relationships with clients, leading to increased repeat business and loyalty.
- Merchandised store inventory in seasonal and brand displays.
- Maximized productivity through effective time management during appointments, adhering closely to allotted session durations.
Education
Kj somaiya College of science and commerce
Sy bcom
Kj somaiya College of science and commerce
HSC
National education societys high school
Ssc
Skills
Customer handling
Timeline
Senior Retail Sales Associate ( Acting Floor Manag
United Colors of Benetton
05.2024 - Current
CSA
Marks and Spencer reliance India pvt Ltd
09.2021 - 05.2024
Sales associate
United Colors of Benetton
06.2019 - 09.2021
Fashion consultant
Forever 21
05.2017 - 04.2019
Kj somaiya College of science and commerce
Sy bcom
Kj somaiya College of science and commerce
HSC
National education societys high school
Ssc
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