SURJYA MITRA
Teamleader
New Delhi
Summary
Dedicated Team Leader promoting quality assurance, issue resolution and interpersonal communication skills. Bilingual and proficient at troubleshooting and supervising talented teams. Seeking similar position in Team management.
Hard-working Team Leader with 6.2 years of experience in dynamic environments. Analyses KPIs and implements service enhancements. Engaging and motivational leader, skilled at training and coaching high-performing employees.
I am seeking permanent employment with a reputable organization which will allow me to utilize technical and communication skills and provide further opportunities to develop and gain additional knowledge base and skill in the area of Suggesting or Advisory Work.
Overview
6
6
years of professional experience
Work History
Team leader
N.K. Realtors Pvt. LTD
Kolkata
07.2019 - 08.2025
- Get the on-Job training regarding Real Estate and sale/advise residential apartments according to customer requirements.
- Looking after lead creation through cold calling and digital advertisement.
- Work with the relevant units to ensure in-depth market analysis, effective market research activities, thought leader development, forecasting.
- Develop and execute marketing plans through the extended Marketing & Sales team.
- Execute the effective marketing of various marketing tactics- advertising, public relations, Sales Force and Product Education.
- Develop and present compelling plans for management endorsement.
- Work effectively with national colleagues for new project launches, as well as visit those projects with the colleagues.
- Give Project briefing to the entire Pre-Sales Team.
- Implement pre-marketing strategies.
- Look after the Operations of the Pre-Sales Department and prepare all kind of job-related Reports.
- Manage all aspects of the marketing mix including promotion and service developments.
- Work closely cross – functional teams of in Field Sales and regulatory to ensure successful development and execution of Project Pitching Plans.
- Help to achieve the visit target to the Pre-Sales Team, as well as achieved the monthly, quarterly, half early, annually target.
- Reported to the (Manager/Mention Your Immediate Boss Designation).
- Prioritised and assigned tasks for strategic and optimised distribution of workloads.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Mediated team decision-making and problem-solving for peaceful resolutions and decision-making.
- Handled employee grievances professionally, minimising potential workplace disputes.
- Recognised exceptional individual performance for improved motivation.
Education
Master degree -
Bachelor Degree - undefined
Higher Secondary Examination - Science/Arts/Commerce
ICSC/CBSC/Others Examination - undefined
Skills
- Completed The Computer or any other specialized course Kindly mention the course name and institute name if have
Customer relationship management
Knowledge sharing
Employee coaching and mentorship
Employee training and development
Performance management system design
Microsoft Excel
Team supervision
Communication excellence
Client support
Goal setting expertise
Languages
English
Proficient (C2)
Hindi
Proficient (C2)
Bengali
Advanced (C1)
Interests
Listening music
Custom Section
Develop marketing input to extended brand teams in order to maximize brand income., Provide guidance to market research plans for assigned services., Analyze and define the market and provide accurate Site Visit related projections/forecasts for existing service.
Personal Information
- Gender: Female
- Nationality: Indian
Timeline
Team leader
N.K. Realtors Pvt. LTD
07.2019 - 08.2025