Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Languages
Timeline
Generic

Surjya Kanta Mishra

Cuttack

Summary

Retired Special Associate from State Bank of India with a strong background in customer service and financial reporting. Over 20 years of experience as an educational instructor in the IAF Education Corps, demonstrating leadership and training capabilities. Proven track record in enhancing operational efficiency and achieving high customer satisfaction through effective problem-solving and collaboration. Committed to contributing to organizational productivity and continuous improvement.

Overview

38
38
years of professional experience

Work History

Special Associate (Cash, Gold, ATM in Charge)

State Bank Of India
Cuttack
01.2009 - 09.2025
  • Completed day-to-day duties accurately and efficiently.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Updated and maintained databases with current information.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked with cross-functional teams to achieve goals.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked effectively in team environments to make the workplace more productive.

Officer Administration, Security and Transport

Ajay Binay Institute of Technology
Cuttack
08.2007 - 10.2008
  • Participated in regular meetings with upper management regarding progress updates on current initiatives.
  • Supervised subordinate staff in carrying out daily duties and activities.
  • Coordinated cross-departmental projects to achieve company objectives.
  • Coordinated with legal counsel to ensure organizational compliance.
  • Oversaw financial budgeting and fiscal management to optimize resources.
  • Conducted performance evaluations and provided constructive feedback.
  • Directed the allocation of resources for project and operational needs.
  • Ensured the security and confidentiality of sensitive information.
  • Enforced compliance with regulatory standards and company policies.
  • Directed strategic planning and implementation of organizational goals.
  • Represented the organization at external events and conferences.
  • Assessed company operations for compliance with safety standards.
  • Analyzed company's expenditures and developed financial models.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Maintained positive working relationship with fellow staff and management.
  • Implemented strategies to take advantage of new opportunities.
  • Organized meetings with parents to provide students' attendance and academic updates.
  • Worked closely with human resources to support employee management and organizational planning.

Warrant Officer Indian Air Force Education Corps

Indian Air Force
Belgavi, Chennai, Thane, New Delhi, Vadodara
07.1987 - 06.2007
  • Interpreted and enforced rules, regulations, policies, and directives from higher headquarters.
  • Coordinated with other departments to ensure mission readiness.
  • Evaluated performance of subordinates and provided feedback as needed.
  • Conducted training courses for subordinate personnel on proper use of weapons, equipment, and tactics.
  • Prepared written evaluations of officers' performances following completion of assignments.
  • Organized staff meetings to discuss current issues affecting the unit's mission objectives.
  • Assisted in developing contingency plans for emergency situations or natural disasters.
  • Compiled reports detailing operational activities conducted by the unit during each shift.
  • Maintained records pertaining to personnel, supplies, training materials, and other items necessary for successful operation.
  • Ensured that all personnel were properly trained in accordance with established standards.
  • Planned and delivered safety training for team members.
  • Educated recruits in drill and ceremony, physical fitness and basic rifle marksmanship.
  • Stored and safeguarded classified information to maintain utmost confidentiality.
  • Trained and managed new recruits in tactical and combat warfare.
  • Executed emergency response security to eliminate hazards and potential dangers.
  • Controlled traffic and monitored gate entrances and exits, quickly responding to emergencies on base.
  • Patrolled perimeters of operating bases to guard against suicide bombers, raids and other attacks.
  • Utilized small-arms, light artillery and drone weaponry to suppress and neutralize enemies.
  • Administered first aid and emergency medical treatment in field conditions.
  • Facilitated route clearance for visits from high-ranking officials.
  • Trained, coached and mentored military units to improve readiness and training.

Education

PG Diploma in HRM - Human Resource Management

IGNOU
New Delhi
09-2000

Master of Science - Mathematics

Ravenshaw College, Utkal University
Cuttack, Odisha
09-1986

Skills

  • Financial reporting
  • Regulatory compliance
  • Data analysis
  • Inventory management
  • Customer service
  • Microsoft Excel
  • Cross-functional collaboration
  • Balance sheet preparation
  • Generally accepted accounting principles
  • Financial statement preparation
  • Bank reconciliation
  • Budget development
  • Auditing procedures
  • Financial stability knowledge
  • Fixed asset management
  • Internal auditing
  • Communication skills
  • Problem-solving aptitude
  • Certified Anti-money laundering specialist (CAMS)
  • Accounting and bookkeeping
  • Internal controls
  • Financial planning
  • General ledger management
  • Cash flow management
  • Account reconciliation processes
  • Resource allocation
  • Proposal writing
  • Event coordination
  • Office management
  • Training and coaching
  • Records management
  • Travel arrangements
  • Human resources support
  • Policy and procedure modification
  • Health insurance processing
  • Senior leadership support
  • Administrative operations
  • School records management
  • [Language] fluency
  • Clerical support

Accomplishments

  • Received the hon'ble President's warrant after the 1999 Kargil operation
  • Adjudged the best firer in arms drills
  • Awarded with a 20-year long service medal
  • Received the GEM award from the State Bank of India
  • Assessed as an AA employee throughout my banking career
  • I have undergone various in-service courses at SBI learning centers and scored excellently

Affiliations

  • Trained approximately 10,000 raw airman trainees during 10 years of posting at different training institutes of the IAF
  • Handled highly confidential missile publications in the secret libraries of the IAF
  • Oversaw the in-house Air Force schools and education sections in the area of administration, teachers' recruitment, assessment, financial management, and overall functioning
  • I assisted my commanding officers in education and allied matters, including war and contingency plans, as the need arose
  • Conducted in-house management courses for JCOs and officers of the IAF
  • Attended periodic workshops at NIMHANS, Bangalore, on suicide prevention and mental well-being among raw recruits in the IAF
  • Selected as a training command player in basketball in IAF

Languages

Odia
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Timeline

Special Associate (Cash, Gold, ATM in Charge)

State Bank Of India
01.2009 - 09.2025

Officer Administration, Security and Transport

Ajay Binay Institute of Technology
08.2007 - 10.2008

Warrant Officer Indian Air Force Education Corps

Indian Air Force
07.1987 - 06.2007

PG Diploma in HRM - Human Resource Management

IGNOU

Master of Science - Mathematics

Ravenshaw College, Utkal University

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Surjya Kanta Mishra