Surjya Shekhar Chatterjee

About UpstreamME: It's an International "Manufacturing Consultancy Service Provider", that supports overseas clients of Garments manufacturing industries, having it's presence in 3 major countries, namely Vietnam, Bangladesh, Madagascar.

01. Conducting thorough research on industry trends that supports UnstreamME consultants to remain competitive within its market space.

02. Reducing errors in data entry tasks by implementing a double-check system for accuracy.

03. Supporting human resources functions such as recruitment coordination, onboarding facilitation, and employee record management.

01. Conducted market research to identify trends and consumer preferences. Created marketing materials and collaterals.

03. Collaborated with internal teams and stakeholders for campaign planning.

04. Managed digital marketing channels for engagement and awareness. Increased new market penetration rate by 50%.

01. Provided assistance to customers with SBI banking inquiries and transactions

02. Addressed customer complaints, concerns, and disputes effectively

03. Ensured compliance with SBI's policies, procedures, and regulatory requirements

04. Possessed in-depth knowledge of SBI's products, services, and digital platforms

05. Communicated professionally and courteously with customers via phone, email, or chat

06. Collaborated with other departments to resolve complex customer issues.

07. Promoted SBI's products and services to customers when appropriate

08. Maintained accurate records of customer interactions and feedback

01. Learnt all aspects of restaurant operations, including food preparation, customer service, and inventory management.

02. Provided leadership and support to team members, ensuring adherence to Subway's standards and policies.

03. Participated in training programs to develop skills in team management, problem-solving, and decision-making.

04. Assisted in managing daily operations, including scheduling, staffing, and maintaining cleanliness standards.