Surmil Shah
Sydney,NSW
Summary
Analytical Wholesale Analyst and Registered Pharmacist known for high productivity and efficient task completion. Specialize in market analysis, inventory management, and trend forecasting. Excel at communication, problem-solving, and adaptability to ensure success in fast-paced environments. Results-driven Marketing executive recognized for high productivity and efficiency in task completion. Excel in strategic planning, relationship management, and market analysis to achieve sales goals. Strong negotiation, leadership, and communication skills ensure success in fostering client relationships and driving revenue growth. Committed to leveraging analytical proficiency and problem-solving abilities to exceed expectations in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Pharmacist
Discount Drug Store
Greystanes, NSW
04.2025 - Current
- Monitored medication dispensing machines within hospital pharmacy to make supplies readily available to clinical staff.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
- Hand counted controlled medications, measured liquids and reconstituted antibiotics.
Pharmacist
Chemist Warehouse
Parramatta, NSW
07.2024 - 04.2025
- Educated patients about possible drug interactions and gave special administration instructions.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Advised patients on medication side effects and contraindications and explained proper administration.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Wholesale Analyst & Associate
Sun Pharma ANZ
Macquarie Park, NSW
04.2024 - 02.2025
- Conduct ongoing competitive analysis to identify market trends and proactively adjust strategies to maintain a competitive edge.
- Maintaining and improving robust operational processes and procedures within pricing and wholesaler management.
- Ensure all tender documentation and pricing reports are accurate, complete, and submitted within specified deadlines.
- Coordinate and facilitate the preparation of tender submissions, working closely with the Hospital Manager and relevant teams.
- Collaborate internally with the commercial, legal, regulatory, supply chain teams to align sales and channel efforts.
- Assist in leading, developing and the subsequent implementation of consistent inventory management practices across all channels for all business units.
- Contribute substantially to new product launch projects and secure the right channel and partners for the new product introduction and involvement with distribution partners supply chain related initiatives.
- Work on creating business cases, revenue projections, profitability margins, and other analysis reports from data set provided.
- Data analysis to highlight Risk and Opportunity
- Ad-hoc reporting in line with business requirements
Intern Pharmacist
Priceline Pharmacy
Sydney, AU
07.2023 - 01.2024
- Assisted pharmacists in preparing and distributing medications to patients.
- Provided customer service to answer questions about prescriptions, over-the-counter medications, health concerns and insurance coverage.
- Organized and maintained the pharmacy inventory of drugs and supplies.
- Maintained patient records, including profiles, medication history, allergies and physician information.
- Performed administrative duties such as filing paperwork and entering data into computer systems.
Pharmacy Intern/ Store Manager
Chemist Warehouse
Sydney, NSW
10.2022 - 07.2023
- Advised patients regarding proper use of new medications and OTC products.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Communicated with patients with compassion while keeping medical information private.
- Trained and mentored associates to teach daily tasks and procedures.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Marketing Executive
Microsoft APAC
Sydney, NSW
11.2021 - 10.2022
- Work with Australia/New Zealand Search Account manager team to analyze advertiser campaign performance; identify up-sell and cross-sell of additional search advertising opportunities, and provide deep Search Advertising campaign optimization.
- Develop campaign optimization proposal based on keyword expansion list, new targeting attributes, improved titles and descriptions, additional Match Types, new features and bidding strategy.
- Knowledge and understanding of all internal systems and processes to respond to general and specialized Search Account Manager requests; click activity inquiries, relevancy issues, performance reporting etc.
- Develop a deep understanding of client ROI/CPA goals, web site architecture, product / service update schedules, marketing philosophy, demographics, etc.
- Ensure quality by enforcing standard policies and procedures. Review and provide feedback on new processes, product, and tool releases that will improve operational efficiencies.
- Responsible for connecting with the account manager for client optimization and pulling health checks
- Managing budget requests
- Creating spreadsheets and pulling together data and dissecting to create reports.
- Engaging with the customer directly – feeding back information to the team and trouble-shooting
- Search account management
Associate Ops
WNS Australia
Sydney, NSW
09.2020 - 11.2021
- Customer service for insurance voice process for Suncorp as a client.
- Managed broad portfolio of Suncorp motor insurance brands.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Verified policy holder data, including age, contact number and physical address.
- Complied with confidentiality regulations in handling customer information.
- Noted all the communication with the customer on the claim for future reference.
Marketing Executive
Qualy5 Business Solutions
Sydney, NSW
08.2020 - 09.2020
- Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.
- Determined target audiences for particular products and aligned campaigns with demographics.
- Maximized outreach by implementing marketing strategies to grow customer base.
- Prepared detailed marketing forecasts on daily, weekly and quarterly basis.
- Developed and implemented digital marketing plans that incorporate SEO, social media platforms and video campaigns.
- Launched and managed targeted email marketing campaigns.
- Created sales strategies to promote advertising offerings and motivate larger deals.
- Assessed marketing campaigns using key metrics and performance indicators.
- Partnered with sales representatives during customer consultations to build agency and customer relations.
Digital Marketing Specialist
Social Cut
Brisbane, QLD
09.2017 - 03.2020
- Developed social media initiatives and created daily
content on Facebook, Twitter, Instagram and
emerging social platforms to engage current fans
and acquire new ones. - Managed and developed new content for company
website, app and social media platforms. - Developed improved digital content for website and
social media platforms. - Collaborated with social media and e-commerce
leaders to increase brand awareness and lead
generation. - Created and implemented marketing campaigns
and directory services to help clients capitalize on
new media and Internet advertising opportunities. - Interfaced with clients to discuss budget allocation
to determine project scope. - Increased e-commerce revenue 12.5% by leading
business redesign and improving digital shopping
experience. - Improved customer acquisition rates by 20%
through targeted discussions on market
segmentation and pricing strategies. - Managed Google, Bing and Yahoo! accounts for
clients and implemented multiple marketing
services across all search engine platforms while
growing client accounts. - Reviewed and presented clients with account
performance metrics using Google Analytics to
generate comprehensive reports outlining webpage
traffic, impressions and keyword effectiveness.
Face-to-Face Marketing
Target Solar
Brisbane, QLD
12.2017 - 06.2018
- Talked to potential customers to promote solar energy.
- Prepared a good pitch about the service offered by the client helped them with the process of solar panel installation.
- Performance evaluated through number of installations.
- Learned to build good customer relationships and face objection handling.
Key Account Sales Executive
Novo Nordisk
Ahmedabad, India
06.2016 - 07.2017
- Gained extensive product knowledge and developed interpersonal skills to win trust among the buyers.
- Be in touch with new and existing customers and maintain their record.
- Demonstrate how to use the product and discuss its benefits.
- Attend sales meetings to understand the current market conditions.
- Follow the shared marketing plan to achieve the set sales target.
Education
Master of Business - Marketing And Advertising
University of Queensland
Brisbane, QLD06.2019
Master of Pharmacy - Medicinal Chemistry
Nirma University
Ahmedabad, India06.2016
Bachelor of Pharmacy -
Nootan Pharmacy College
Visnagar, India06.2014
Skills
- Problem-solving abilities
- Multi-channel marketing
- Sales expertise
- SEO and SEM expertise
- Account management
- KPI monitoring
- Industry trend understanding
- Client relationship management
- Inbound and Outbound Calling
Timeline
Pharmacist
Discount Drug Store
04.2025 - Current
Pharmacist
Chemist Warehouse
07.2024 - 04.2025
Wholesale Analyst & Associate
Sun Pharma ANZ
04.2024 - 02.2025
Intern Pharmacist
Priceline Pharmacy
07.2023 - 01.2024
Pharmacy Intern/ Store Manager
Chemist Warehouse
10.2022 - 07.2023
Marketing Executive
Microsoft APAC
11.2021 - 10.2022
Associate Ops
WNS Australia
09.2020 - 11.2021
Marketing Executive
Qualy5 Business Solutions
08.2020 - 09.2020
Face-to-Face Marketing
Target Solar
12.2017 - 06.2018
Digital Marketing Specialist
Social Cut
09.2017 - 03.2020
Key Account Sales Executive
Novo Nordisk
06.2016 - 07.2017
Master of Business - Marketing And Advertising
University of Queensland
Master of Pharmacy - Medicinal Chemistry
Nirma University
Bachelor of Pharmacy -
Nootan Pharmacy College
References
- Available on request
References
- Available on request